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June 2010 Newsletter & Announcing Version 9

The June ArtsMan Chronicle is now available for your reading pleasure. It contains a number of articles such as Rick Geary's kind and generous comments about Saratoga Performing Arts Center's very pleasurable experience as a large venue converting from TicketMaster.

There is also a cool example of how the Facility Management module can be used to schedule and notify your volunteers and/or artists of rehearsal schedules, where they should be, and integration with their own calendars. Introductory pricing ends July 31st.

Mostly, we are excited to announce the imminent release of Version 9. In addition to the many enhancements that you've come to expect, there are two key features.

PST/RST/HST Transitional Rules for exchanges - interpretation

We receive a fair number of questions about the upcoming implementation of HST and how Theatre Manager handles transitional ticket exchanges. You may wish to read the transitional rules and the background reference material so you can implement your own exchange policy.

Please do not consider this as tax advice (always talk to your accountant). It is, however, information to be aware of that pertains to how to use Theatre Manager at this time if you are affected by the HST transition.

For Immediate Action: Fair and Accurate Credit Card Transaction Act - USA

We would like to bring this to everybody's immediate attention. It concerns a story on a web site called Performink Online. After reading it, you may wish to take corrective action and edit the ticket faces for your venue.

Background

Apparently, Harris Theatre in Chicago (they are NOT a Theatre Manager customer) is being sued because their credit card receipts printed the expiry date and their insurance settled out of court - even though no actual damages occurred to the customer. The article talks about how some lawyers have used this same law to target restaurants and other consumer outlets.

This is a US specific law is called FACTA - the Fair and Accurate Credit Transactions Act of 2003 (non-authoritative link for more info) which has a subsection repeated below. There does not appear to be a similar Canadian counterpart.

CAMT Survey Results: Theatre Manager is used by a lot of people who like it

I’d like to share with you the results of a survey done by the Centre for Arts Management and Technology at Carnegie Mellon University. I’d like to thank each of you who responded to this survey as it is indicative of a tremendous vote of confidence in Theatre Manager in the survey's results.

Theatre Manager 8.24.00 Released

There is an update release for all venues running version 8 of Theatre Manager.

See the full notes about Version 8.24 or read on for a summary.

Key Changes in Version 8.24

Version 8.24 is primarily a bug fix release that addresses a number of issues found and change requests to the recent enhancements for facility management, Paymentech Orbital, online course sales, and online management of household patrons.

Theatre Manager 8.23.00 Released

There is a major release for all venues running version 8 of Theatre Manager.

See the full notes about Version 8.23 or read on for a summary.

Key Changes in Version 8.23

  • The web module now supports serving pages in multiple languages.
  • Courses/Classes can now be sold on line.

Troy Record notes that Saratoga Performing Arts Center will use Theatre Manager

On behalf of everybody at Arts Management, we'd like to welcome Saratoga Performing Arts Center as new users of Theatre Manager.

The Troy Record published an interesting article in December

Theatre Manager 8.16 Released and new support tracking process on Jan 14.

We have released version 8.16.01 of Theatre Manager for download.

We are also implementing a new system for tracking and assigning support requests internally. As of Thursday morning, you will get a response back to any email sent to support @ artsman . com assigning a tracking number to it. Each follow-on discussion with support will refer to that number so that both you and ArtsMan can have a complete thread on each subject.

Theatre Manager 8.15 Released

There is a significant release for all venues running version 8 of Theatre Manager.

See the full notes about Version 8.15 or read on for a summary.


Theatre Manager 8.13 released (and 7.36.42)

There is a significant release for all venues running version 8 of Theatre Manager. At that same time, two changes were retrofitted back to version 7 because we felt them to be important enough for all venues.

See full notes about Version 8.13 or read on for a summary.

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