Unprint or Refund Batch of Tickets

The Unprint or Refund Batch of Tickets function allows you to search for tickets in a variety of ways and:

Unprint the tickets to reset the 'Printed' flag so that they can be printed again. This is helpful when a batch of tickets needs to be reprinted -or-
perform a mass refund on selected the tickets which can cross event and performance boundaries.

To access the Unprint or Refund Batch Of Tickets function:

From the main menu bar, select Setup >> Batch Functions >> Unprint Batch of Tickets.

The Unprint or Refund a Batch of Tickets window opens.

Parts of the Unprint or Refund a Batch of Tickets Window

	Opens the highlighted ticket detail window. For more on the Ticket Data window, click here.
	Click the Unprint button to set the print status on the selected ticket(s) to "unprinted."
	Clicking the Refund button will open the Refund Wizard and refund the selected tickets using the same tools as mass refunding from the attendance tab on play and dates. In this window, there are different search options, instead of just being restricted to those attending a performance.
	Prints the selected tickets. This option is only available if the selected tickets have the ticket status of "unprinted."

Ticket Data Window

The ticket detail window allows you to view the specific details surrounding the sale of the selected ticket.

Ticket Detail Tab

The ticket detail window allows you to view the specific details surrounding the sale of the selected ticket.

Parts of the Ticket Detail Tab

Play	Information about the selected ticket - Event Name, Venue, Performance Date and time and seat
Promotion	Letter and Internal description of the promotion code
Sold By	Employee who sold the ticket to the patron
Pricing Map	Internal name of the pricing map used in the sales window
Quantity	Number of tickets. It is always 1 for reserved seating. It maybr more than one for festival events sold as group tickets.
Price	Price Code, The base price before markups, taxes discounts. and Tax Codes
Discount	Total amount the ticket was discounted due to the promotion used. And the control number and type for the pass g.c. used to discount the price.
Ticket Fees 1,2 & 3	Values for each of the fees added to the ticket.
Taxes	Amount of the taxes added to the ticket.
Ticket Cost	The total amount of the ticket including discounts, markups, taxes and fees.
Auction Item	If this is an auction item, the descripption of the item.
Patron Name	Name of the patron who purchased the ticket. Clicking the Patron icon opens the Patron Record.
Gifted To	Name of the patron who the ticket was gifted to. Clicking the Gift icon opens the Patron Record.
Order #	Order number the ticket is part of. Clicking the Search icon opens the Order Detail window.
Season #	The Subscrition the tickets are associated with.
Ticket #	The internal number of the ticket, assigmned by the system.
Bought	The Date and time the ticket was bought.
Journalized	The date the ticket was journailzed by the create sales entry process.
Printed	The date the ticket was last printed
Printed By	The initials of the employee who printed the ticket and how many times the ticket has been printed.
Attended Status	Sets to YES if the patron attended.
Ticket Scanner IP	The IP Address of the scanner used to scan the ticket
Scan Date	The date the ticket was scanned

Transactions Tab

The Transactions tab allows you to view the specific details surrounding the audit transactions of the selected ticket.

Parts of the Transactions Tab

Seq #	The transaction reference number.
Trans Date	Date the transaction took place
Journal No	Journal Entry reference number.
Code	Theatre Manager reference code used to determine the type of transaction.
Transaction Desc	Brief description of what the transaction was.
Order #	Reference number used to tract the components of the order.
Play Code	Play code reference the donation is associated with.
Performance Code	Performance code reference the donation is associated with.

Order Notes tab

The Order Notes tab allows you to view the specific details surrounding the processing of the order of the selected ticket. The tab discloses the Ticket Handling, Why Patron Bought, Ticket Comments, and any Order Notes.

Parts of the Order Noted Tab

Ticket Handling	Indicates how the ticket handling option are set in the Payments window. Click here for more information. Options are: Hold for Pickup/Taken Mail to Patron Hold for Willcall Hold @ Door for coupon
Purchase Order #	Displays the Purchase Order Number if one was entered on the Payments window. Click here for more information.
Why Bought	Displays the The Reason Bought if one was entered on the Payments window. Click here for more information.
Ticket Comment	Displays any ticket comments entered on the Payments window. Click here for more information.
Order Notes	Any specific notes about the order if any were entered on the Payments window. Click here for more information.

Ticket Refund Wizard

	It is highly recommended that: you verify the tickets you want to refund very carefully -and- generally only select tickets for future performances. This process can refund a lot of tickets and you can't undo the refunds once they are done.
	Please refer to Mass Refunds from Attendance Tab* to see detail information about the refund options.* This page only outlines the basic steps.

Mass Refund of Tickets from Batch Functions->Unprint or Refund a Batch of Tickets

The Ticket Refund Wizard allows you to refund tickets selected tickets the Unprint Tickets window.

Search for tickets using up to two of: event name, performance date range, type of ticket, season package, etc. Take care that you have found the tickets you want.
Select the tickets you wish to refund. Options include:
- Refunding only the selected tickets
- Refunding ALL the tickets in the list, which may cross event and performance boundaries
(optional) Select the option to refund only tickets paid for via Credit Card
Select whether to refund payments.
Options include:
- Do not create refund payments. Ticket will be refunded, but the payment will not, leaving a credit balance on the patron's account.
- Create a payment if a credit card was originally used to pay for the order. This will add a refund to the credit card that was used to pay for the order, and will appear in your End Of Day.
- Refund the tickets to a donation campaign
- Refund the tickets to a gift certificate
Click the button.

Unprinting a Batch of Tickets

The Unprint Batch of Tickets function allows for the 'Printed' flag to be removed from tickets so that they can be printed again. This is helpful when a batch of tickets needs to be reprinted.

From the main menu bar, select Setup >> Batch Functions >> Unprint Batch of Tickets.

The Unprint Batch of Tickets window opens.
Enter the date the tickets were printed in the From and To fields.
Click the Search button to begin the search.
Any tickets printed in the date range given will display.
Highlight the tickets to be unprinted.
Use the <SHIFT> key to highlight a range of tickets. To highlight multiple individual tickets, hold the <CTRL> key (Windows) or the <OPTION> key (Mac).
Click the Unprint button to remove the 'Printed' flag.
The tickets can now be added to a new batch of tickets to be printed.