Independent Refunds using Full Card Data (entered)

Individual Refunds

Refunding using full card data means that you are able to enter the patron's credit card in full and ask for a refund. You should receive an authorization.

Refunding with no previous card on file requires:

• You are allowed to do independent refunds by your merchant provider.

Mass Refunds of tickets to Events

You cannot do mass refunds unless you have card data (or a merchant profile) stored in the database. If you find that you need to refund a lot of people and have neither, you can still use the mechanisms described in refunding to an entire performance

• The best way is by:
  • opening the performance attendance tab
  • selecting tickets to an order
  • and refund on a case by case basis (described in the above link)
• You can refund all tickets and then create refund payments later -or-

Possible Errors doing Refunds with Full Card Data entered by you

Since you have to be talking to a patron to refund money when typing in the full card data, you are able to ask them for their card data.

Typical issues that can arise are:

• Credit card rejected - you will need to call the patron
• Independent Refunds - you might see these if they are enabled.
• First transaction is a Refund - You might be prevented from refunding as the first transaction of the day - which might need a flag changed.