Scanner Prefs-Motorola MC50/55

Google bought Motorola in may 2012 and subsequently sold it to Lenovo. These scanners are no longer PCI compliant due to low encryption capabilities.

Note: the Motorola scanners are no longer supported.

Replacement scanners are the linea pro, which is also more reliable and versatile.
Accessing Setup Once the software is installed and the scanner is mated to the network, you can click the start menu, programs and the click on the AMS Tickets application.

It may take a couple of seconds or so to start as the scan program is synchronizing time with a time server and making sure the clock on the program is set properly. When it does start, you will see the screen at the side. Now we can set up scanning for an event / play. This must be done in advance of each performance that you are scanning tickets for.

All that needs to be done is set up some parameters.

Click the 'Setup' button on the screen.

  You will be asked for a system password to change the settings for the performance. Type '123' (this can be changed) and once the password is right, the next window will automatically appear.
Sample Setup When you open the preferences window using either of the two methods above, you have some fields that must be filled in. These are below (Press the orange button on the keyboard twice to turn the num-lock on mode):
  • IP address: this is the URL address of the web listener that will be responding to checkin and checkout requests. You can enter the inside address of your nginx server or the server/firewall. The address will look something like 192.168.xx.xx/TheatreManager/1 or tickets.yourvenue.org/TheatreManager/1.
    • the tickets.yourvenue.org is the same value you place in company preferences under the web settings.
    • The '1' is the company outlet number. In multi-outlet venues, this number will be different for each outlet.

    		The default configuration in apache is to elevate requests to https. You will have to change the apache httpd-balance.conf file to prevent this is you have these scanners.
  • Port: this is the port number that the web listener 'listens on'. Normally blank
  • User Initials: this is the upper case initials for the user id in Theatre Manager doing the scanning. This person does not need to be able to log on to TM for any other reason. You might wish to create a generic ID for this purpose (because the password in this screen is clear text)
  • Password: the password used for these User Initials to log on to Theatre Manager.

    Passwords are case sensitive per PCI compliance. Please ensure you get the case correct.
  • Performance #: You can enter the performance number that you are scanning for or leave it empty. Both options affect which tickets will be accepted by the scanner. Please refer to the scanner rules for more detail.
  • Other Buttons:
    • Key Clicks: check this to that you receive audible feedback from typing numbers.
    • Set Time: forces the time on the Windows Mobile device to match the time on the Web Listener. Effectively this will be the same as the time on the database server. If you do not set this, it will occur automatically each time you start the ticket scanning program.
    • Wireless: opens the wireless setup information as per the top of this page.
    • Cancel: does not save the changes to the memory of the device
    • Save: saves the changes.
 

There is one other preference that can be set before we begin scanning. This indicates whether we are scanning the person into the venue, or scanning them as they leave to indicate that the ticket was not used

You can access this option directly from the main screen where the scan & setup buttons are. Click the 'Scan' button and you will see a screen like the one on the left.

At the bottom is a 'checkout' button with a red arrow. This means the mode is currently 'check in' and you click this button to change the mode to 'checkout'. It will also change the arrow at the top from green (checkin mode) to red (checkout mode)

If there is a green arrow with 'check in' at the bottom, then the current mode is 'checkout' mode. Click the 'Checkin' button to change the mode to checkin.

Theatre Manager Server Settings For Motorola Scanners

The Motorola Scanners rely on port 80 to scan tickets. The Theatre Manager Server, by default, elevates all traffic to Port 443. For this reason additional settings need to be added to the Theatre Manager Server through the Director to allow for scanner communication on Port 80.

Q: Why are there specific settings for the Motorola Scanners?

A: The Motorola scanners do not support secure connections to the Theatre Manager Server web server. The process below outlines how to setup an unencrypted side-entry point to the DMZ web server, while still maintaining a secure connection to the primary web server. If you’d like to have end-to-end security then please email sales@artsman.com for information on the updated, and fully secure, iOS scanners.

Settings

  1. On the Web Server computer, open the Theatre Manager Server Director in a browser by visiting http://127.0.0.1:3012

  2. Select the Configure tab.

  3. Check the box for Enable advanced options and click Save at the bottom of the left column. This will open up more tabs within the Director window.

  4. Select the Domain tab at the top of the Director window.

  5. Scroll to the bottom of the window and click the Add Another Domain button.
  6. Fill in the following details for the new domain:
    • Check the Enabled box.
    • Check the Enable load balancing box.
    • Check the Enable TLS for load balance addresses box.
    • Enter a Name for this connection. It may be something like Your Venue Scanning.
    • Enter the Domain (or IP). This should be the IP address of the Web Listener.
    • Enter 80 into the Port field.
    No additional information needs to be entered below this.
  7. Click the Save button at the bottom of the right column.

  8. Select the Balancing tab at top of the Director window.

  9. Click the Add Web Address button under right column.
  10. Enter the following details:
    • Set the Address to be the IP address of the Web Listener.
    • Enter 443 in the Port field.
    • Click the Save button at the bottom of the right column.

The Theatre Manager Server is now read to scan tickets using a Motorola Scanner.