In preparation for TicketTrove there are certain area's of Theatre Manager that should be updated. All changes should be made directly within the Theatre Manager database. These recommendations will help an organization stand out within the application and are available in version 9.08 of Theatre Manager and higher.
The key area's to update are Company Preferences, Events, Performances and Venue Maps.
In each of the above areas, there is an image that can be used to display on the iPhone/iPad. The order of preference is as follows:
Editing the Company Address
The company name, address, phone number and web site are all pulled from the Arts Management Systems database. If the information appears incorrectly please contact Diane at sales @ artsman.com
Examples of where the Address information appears in TicketTrove are seen below. The Distance references based on the devices geographical distance from the companies address.
Adding a Company Image
Add a 200 pixel width by 250 pixel hight jpeg for the company. Typically this would be a company logo. If only this picture is placed, and no other changes made, TicketTrove will use this for all events and venues. It is optional to add event and venue icons for branding if desired.
Below are examples of where the company image can be seen in TicketTrove.
Adding a Company Description
Add a description of up to 4096 character highlighting the organization. This may be a mission statement, purpose, philosophy, marketing statement, or text chosen to represent the organization. Patrons will review this information to help decide if the organization provides their desired form of entertainment.
Below are examples of where the company description is seen in TicketTrove.
Update Event Title
Review the event title under the events tab for accuracy.
Below are examples of where the event title appears within TicketTrove.
Adding an Image to an Event
Add a 200 pixel width by 250 pixel hight jpeg that represents the event. For example, Lion King, Odd Couple, the opposing team for a hockey playoff, all have different show posters or icons. It may be decided a generic icon is to be used for all events selling online that are rentals. If an icon is not added to an event, the default 'company logo' icon will be displayed.
Below are examples of the event image within TicketTrove.
Adding a Description to an Event
Add a description of the Event to the external sales notes. Most times, simply copying and pasting the description from a season brochure and update it with any extra information as it becomes available will suffice.
- Dates are not required in this field as TicketTrove displays a list of dates to the patron.
- If desired HTML tags can be used in this text field to emphasize. e.g. <b>text</b> or <img href="xxxx"> to refer to images. Keep in mind the test it will be displayed on an iPhone screen.
Below are examples of where the event description appears within TicketTrove.
Making Performances Available to View in Ticket Trove
Any performance that is not marked 'for sale on the internet' will not show in Ticket Trove. If the performance can't be purchased from the ticketing web site then it shouldn't be available elsewhere. There is one exception to the rule. A performance can be marked available for sale on the internet with a FUTURE onsale date. TicketTrove will display the performance in list but tickets cannot be sold to the performance. This allows the performance to be visible, but patrons will need to contact the box office to get advance tickets to the event. That is, until, the onsale date for the performance arrives. Patrons can then buy directly from the ticketing web site.
Below are examples how events available for sale online will appear in TicketTrove. The second image includes events with future onsale dates.
Editing the Venue Name
Please review the EXTERNAL name of the venue to ensure it will be clear for patrons. The full venue name is recommended without additional descriptor words. e.g. use 'Venue Name' instead of 'Venue Name - for live concerts'.
Editing the Venue Address
Verify the address lines contain the proper street, city, state/province (2 character code), zip and country. Please leave venue names out of the address lines as Google searches for address information directly.
The image below displays where the venue address appears within TicketTrove. Tapping the arrow to the right of the address will display a Google Map of the venue location and the current location. Ensure the address is the physical address of the venue to prevent Google Maps from displaying incorrect information.
Adding a Venue Image
Add a 200 pixel width by 250 pixel hight jpeg that represents the branding for the venue. This only need to be done if different icons for the venues versus the company are desired. Putting nothing in the venue image field means TicketTrove will use the company icon for all venues.