The log window shows all the activity that the patron did at the web listener - but is restricted to this cart only.

By looking at the cart, you can tell:

• when they started browsing
• which events they looked at
• what seats they added to their cart and the sections they were interested in
• If they discarded seats
• other fees, coupons, donations, etc that they placed in their cart
• when they logged in - if they were browsing anonymously)
• any issues with checkout such as declined cards
• any TM errors such as seats not priced properly
• and more

If you read this log carefully in the comments on the right side of the list (not shown in picture), you can actually tell which buttons that the patron clicked on their web browser and help them along if you are mentoring them through a sale.

As a patron clicks on web pages, you will need to use the 'search' icon on the lower right of list to refresh the current cart log. If the cart is still active and the patron calls you, you can take over the cart and check the cart out out on their behalf.

The most common complaint is card rejection. If a patron checks out successfully, you will see the 6 green messages numbered 1 to 6 as below. Has issues checking out and there are less than 6 of these messages indicating a successful checkout, then you may wish to review reasons why the card was declined.   It is PCI policy to simply reject the card and not provide the exact reason for rejection - since it gives away possible information regarding stolen cards to miscreants.