Theatre Manager Online Help

Connection Info Tab

Connection Info Tab

The Connection Info tab is where you define how Theatre Manager should access the credit card server. The fields that are available will change, depending on the Merchant Provider chosen in the Software Type Tab.

Parts of the Connection Info Tab

User Id Merchant Number or Client User ID on the Credit Card Server
Password Password for the Merchant Number or Client User ID used on the Credit Card Server
Capture Mode You can choose Host (Bank) Draft Capture or Terminal (Credit Card Server) setting must match the settings provided by the Merchant Provider.
Primary URL

Port #

 IP address / name of the credit card server and Port #
Secondary URL IP address / name of the secondary credit card server
Terminal ID Terminal ID
Bin Number Bin Number
Debugging Click the Display raw response headers for troubleshooting if you are having problems isolating issues with a specific credit card processor. Normally, this is never enabled.

If you do enable it, all credit card authorization requests at the box office will show:

  • The exact message that is sent from Theatre Manager to the service provider
  • The complete response back from the credit card provider to the specific request
This can help the support team diagnose problems that suddenly occur with a specific credit card processor, or an unusual or unexpected error condition. The steps are:
  1. Turn on the debugging flag
  2. Start your authorization or refund from the client order or payment window.
  3. A dialog will appear with the message that will be SENT to the merchant provider.
    COPY IT to an email or document, then click continue
  4. A second dialog will appear with the complete response from the processor.
    COPY IT to an email or document, then click continue
  5. Repeat as often as you need to while you gather information, then disable the debugging flag
  6. Contact support and send us the messages you copied. This will help us help you describe your problem to your bank