Sometimes you need to refund part of the course tuition after it has been sold to a patron. The reasons could vary, such as:
- The patron could drop out and want a refund
- You could cancel it midsession because the instructor needed an extended leave
 |
Once the course has commenced, completely refunding it means you lose knowledge that the patron started the course.
Instead, we want to create a way to retain attendance info, yet refund all or part of the tuition.
|
Setup of a Fee to Refunding part of the Tuition
The first step is to create a new ticket fee that accepts negative values and make sure the employee permission is set if the refund amount is variable.
 |
Note: when setting up the fee, make sure to talk to your accountant about the proper account for tracking purposes.
|
Steps to Refund part of the Course Cost
- Find the ticket for the course you want to refund tuition to
- highlight it in the ticket list
- Click the Tickets button at the bottom left of the patron screen
- Pick Add tickets to order - even though we will not add tickets to the order, this sets us up to merely modify it

- On the order window
- Click the Fees Button
- Click the New button to add a new fee
- Select the fee called Tuition Refund
- Enter the amount amount you want to refund tuition by

- Click the Payments Button
- Enter the refund method
- The amount to refund should be the same as the negative fee you added
- Enter card details, if refunding by card
- Click Refund Payment
