Making the most of the training will depend on a clear list of specific topics your organization wishes to cover during the training time.

Please prioritize the list of topics you wish to cover. Your trainer will indicate if there is sufficient time to cover all the topics in the training time you have booked, or if topics will need to be limited to time constraints in order to touch base on each topic.

If it is deemed that there are too many topics for the training time, it will be your organization's choice if they wish to:

1. Remove topics from the Training Topics list
2. Allocate time limitations to certain topics, in order to touch base on all the topics in the list
3. A combination of the above

Within each topic that you wish to have covered, have each person who will be attending the session write down (yes write them down) a list of questions, comments, concerns, or areas that they wish to have reviewed. In some cases, these questions will serve as the starting point for the training of that topic. Please prepare a copy of all questions from all the staff members to provide to the Onsite Trainer either in advance of their onsite arrival, or the morning of their arrival on Day 1.

Why do we suggest that everyone write down their questions? Simple answer is to make sure that nothing gets missed or forgotten to be asked while the trainer is onsite. There will be a lot of information about Theatre Manager occurring while the trainer is onsite and we have found that when it comes to the specific topic of training, questions that were really important to be asked, were not covered as the question was not asked.

New Hardware Setup

• Have any new computer workstations or servers setup, configured, and tested for network connections.
• Installation of all Operating System Updates and Patches on:
  • Theatre Manager's Database Server (if it is new)
  • Apache Web Listener (if it is new)
  • Theatre Manager Web Listener workstation(s) (if it is new)
  • All new workstations that you intend to have Theatre Manager installed on.
• At minimum, configuration of software based firewalls to allow the required TCP/IP Ports (5432, 6181) for the Workstation Ports

Upgrade Theatre Manager

• When providing training, we find it best to be training on the most recent version of Theatre Manager. Please visit our Upgrading Theatre Manager help page to review the steps involved.
• With an onsite upgrade by the trainer, in most cases it is best to have it completed prior to the Training Topics being covered. Depending on your current version of Theatre Manager, it may take 4+ hours (or longer) to complete the upgrade. These 4+ hours would result in a loss of time allocated for actual training.
• If you decide to have Theatre Manager upgraded while the trainer is onsite, inform Arts Management immediately. This will allow us to determine the best time allocation within the training schedule to complete the process. Depending on your current version of Theatre Manager, Arts Management will need to schedule resources to complete the task before the Onsite Trainer arrives.
• It is our recommendation to have Theatre Manager Upgraded to the most recent version of Theatre Manager before the Onsite Trainer arrives.

Information to Prepare for Day 1 of Training

• The "Local" Administrator password for the database server. This may be a different password then the "Domain" Administrator account. This account is required for the database server only.
• If you have a Network Domain setup, the "Domain" Administrator user ID and password for the server and workstation(s)
• If you are not using a Network Domain setup, the "Local" Administrator user ID and password for workstation(s)
• If you are using a Wireless Network that will be used by the Onsite Trainer, the Wireless Network password
• Actual examples of items/events/schedules in your upcoming (or existing) calendar
• Depending on the specific training topics you have requested for, a projector and backdrop screen may be required. The projector is best for a computer hookup with a fairly high degree of resolution
• Within each topic that you wish to have covered, have each person who will be attending the session write down (yes write them down) a list of questions, comments, concerns, or areas that they wish to have reviewed. In some cases, these questions will serve as the starting point for the training of that topic. Please prepare a copy of all questions from all the staff members to provide to the onsite trainer either in advance of their onsite arrival, or the morning of their arrival on Day 1.

Upgrade Theatre Manager

• When providing training, we find it best to be training on the most recent version of Theatre Manager. Please visit our Upgrading Theatre Manager help page to review the steps involved.
• With an onsite upgrade by the trainer, in most cases it is best to have it completed prior to the Training Topics being covered. Depending on your current version of Theatre Manager, it may take 4+ hours (or longer) to complete the upgrade. These 4+ hours would result in a loss of time allocated for actual training.
• If you have decided (from the 2 Weeks Prior preparation tasks) to have Theatre Manager upgraded while the trainer is onsite and have not indicated this to Arts Management, please inform Arts Management immediately. This will allow us to determine the best time allocation within the training schedule to complete the process. Depending on your current version of Theatre Manager, Arts Management will need to schedule resources to complete the task before the Onsite Trainer arrives.
• It is our recommendation to have Theatre Manager Upgraded to the most recent version of Theatre Manager before the Onsite Trainer arrives.

Creating a Training Area

• Prepare the training area for ample room for workstations
• Prepare the training area for and required Ethernet Hubs, Wireless network access
• Have in place additional powerbars and/or extension cords
• If required, setup the projector and backdrop screen

Information to Prepare for Day 1 of Training

• Within each topic that you wish to have covered, have each person who will be attending the session write down (yes write them down) a list of questions, comments, concerns, or areas that they wish to have reviewed. In some cases, these questions will serve as the starting point for the training of that topic. Please prepare a copy of all questions from all the staff members to provide to the onsite trainer either in advance of their onsite arrival, or the morning of their arrival on Day 1.