The shopping cart detail window shows what was in the patrons shopping cart and allows you do do some specific things for the patron. Each of the tabs is shown in separate sections.
On the main window, most of the fields deal with the status of the cart and its value. There are two other fields of particular interest:
The Toolbar works as follows:
This helps you assist customers who call in to complete their cart, especially if they are having issues with their card not being accepted or they are uncomfortable providing it online for some reason. |
A payment for prior orders online follows the rules of applying a single payment for multiple orders
Example: If the prior order was $10.00, you will see THREE payment transactions as follows:
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By looking at the cart, you can tell:
If you read this log carefully in the comments on the right side of the list (not shown in picture), you can actually tell which buttons that the patron clicked on their web browser and help them along if you are mentoring them through a sale.
As a patron clicks on web pages, you will need to use the 'search' icon on the lower right of list to refresh the current cart log. If the cart is still active and the patron calls you, you can take over the cart and check the cart out out on their behalf.
The most common complaint is card rejection. If a patron
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Types of letters generated by TM could include: