Authorize.net allows you to define the number of transactions received from the same IP address within the course of an hour. The default value in the gateway is set to 10 transactions per hour. This setting, while helpful for fraud detection, does not take into account the number of transactions processed at the box office and needs to be increased.

1. Open your online gateway to Authorize.net and select Fraud Detection Suites in the right column.

   

2. Under Card Testing Settings select Transaciton IP Velocity Filter

   

3. In the Transaction IP Velocity Threshold section of the page increase the Allow transactions from the same IP address per hour value.

   This value should be set based on the number of transactions your organizations processes in the office per hour during peak sales times. Depending on the size of your organization this may mean 50, 100, or possible 500.

   

4. Click the Save button at the bottom of the window.

Authorize.net sends an email to the Gateway user for each payment processed through the account. This feature can be disabled using the steps below. You will be required to

1. In the Authorize.net Gateway select Account at the top of the window.
2. Select User Profile in the left column and click the Edit Profile Information button under Profile and Security Settings.

   

3. Under Transaction Emails remove the check next to Transaction Receipt.

   

4. Scroll to the bottom of the page and click the Save button.

Clicking Save will generate a pop-up window asking to send a verification pin to the email address on the account. Follow the steps and add the pin to complete the process.

There are settings on the Authorize.net interface that need to be set up/changed - or you can get address mismatch or rejection issues. If you suddenly find you are getting a lot of rejections for credit card authorizations due to AVS errors, please verify your settings in the authorize.net portal.

To set these parameters, you perform the following steps:

1. Open your online gateway to Authorize.net and choose Account >> Settings.

   The main Settings window opens.

   

2. In the Security Settings section, click on Address Verification Service.

   The following window displays.

   

3. Ensure the following settings are enabled:

   General AVS Responses
   	B - Transaction was submitted without a billing address
   √	E - AVS Data provided is invalid or AVS is not allowed for the card type used
   √	R - The AVS system was unavailable at the time of processing
   	G - The card issuing bank is of non-US origin and does not support AVS.
   	U - The address information for the cardholder is unavailable
   √	S - the US card bank does not support AVS
   Address and Zip Code Resources
   	N
   	A
   √	Z
   	W
   	Y

When complete, your page will look like the following:

In order to process refunds in a separate batch from the original transaction (which is how most refunds occur), clients will need to download Authorize.net's Expanded Credit Capabilities form:

http://www.authorize.net/files/ecc.pdf

NOTE: You do not need this feature if you typically refund money against the original order within 120 days of purchase and up to the original authorized amount. An occasional refund needed that is past 120 days can be accomplished via the Authorize.net web interface. Only apply for this feature if you constantly need to refund money outside the original order and/or outside 120 days (and don't wish to refund to a gift certificate for store credit.

Once the form is filled out, faxed back to Authorize.net, and processed by Authorize.net's customer support team, clients will be able to process refunds through Theatre Manager - sometimes within hours, sometimes up to 2 days later. The sure way to know is to check the status of your Expanded Credit Capabilities.

To check the status of your Expanded Credit Capabilities, you can look directly within the gateway for your Authorize.net account.

1. Go to the home page
2. Click on the Merchant Profile link on the left hand side

A series of settings will appear, including 'Additional Services.' The Expanded Credit Capabilities should read 'Enabled."

	This is only for processing refunds in a separate batch, after the End of Day deposit has been done for the original charge. In cases where the card is to be refunded before settlement, users should instead Void and Delete the payment in Theatre Manager. Then the tickets can be refunded to clear the order balance that will be created when the payment is voided. There is no additional setup required through Authorize.net in order to process voids.
	Refunds are processed immediately by Authorize.net. YOU CANNOT VOID A REFUND If you fail to settle a batch containing a refund before the Authorize.net sweep time, you will receive a warning during the End of Day that the batch may be out of balance (even if it is not).
	It is also important to note that the ECC form will allow users to run a refund in any amount to a card without matching up the refund amount to the original charge. Because of this, there are a couple of important considerations: Clients may want to limit who can do refunds in Theatre Manager through their Employee Access settings. Clients may also be cautious with whom the Virtual Gateway login and password is shared as users could run refunds directly from within that interface.

There is a setting inside the Authorize.net Virtual Terminal that will need to be enabled in order for Theatre Manager users to settle batches using the End of Day Wizard.

1. Log into your Authorize.net account
2. Select the Account button at the top right of the toolbar
3. Choose Settings from the Menu at the left
4. Select the Transaction Details API option under Security Settings
5. You will be prompted to enter your secret question/answer that you set up when you created your account. Then click the Enable Transaction Details API button
6. You will be taken back to the main Settings screen. To check that the settings have taken effect, go back to Transaction Details API
7. When enabled, your screen shows you an option to Disable as below (do not do this).

8. You will now be able to settle through the Theatre Manager End of Day Wizard. For more information about the Wizard, click here.

As explained here, Authorize.net sweeps (or settles) all transactions once a day to the client's bank account. This Sweep Time, or Transaction Cut-Off Time, is set directly in the Settings for the client's Authorize.net account.

1. Sign in to the Authorize.net interface
2. Choose the Virtual Terminal option at the left


3. Choose the Transaction Cut-Off Time option under Business Settings.


4. You'll see the current sweep or settlement time in the middle of the page (3:00 PM PDT in the example). Change the time using the drop down choices at the bottom of the page and click Submit. Our recommendation is to set this time sometime between 12AM and 4AM local time.