By default, when a merchant account is created in Theatre Manager, it sends the patrons Address/Postal Code (Zip Code) with the credit card for verification. If the patron record does not contain an address this information is not available to send. Moneris is expecting data in these fields and thus sends but a response code of Null indicating the fields are empty. This error can be resolved in one of two ways. Address information can be made mandatory in the database or Address Verification can be turned off.
Mandatory Address in Patron Records
- Login to Theatre Manager as the Master User.
- Click Setup >> System Preferences.
- Select the Mandatory Data tab.
- Check the boxes in Full Profile Patron Data for:
- Patron Address
- Patron Postal Code (Zip Code)
- Click Save.
An address and postal code (zip code) will now be required for all patron records added or updated in Theatre Manager.
Turning Off Credit Card Address Verification
- Click Setup >> System Tables >> Merchant Accounts.
- Double click on the current Merchant Account to open it.
- Select the Authorization tab.
- Remove the check from Fraud Prevention >> Send address/zip.
- Click Save.
The Address and Postal Code (Zip Code) will no longer be sent with the credit card number for authorization.