TeamViewer from Application Folder

If the login window cannot be reached, there is a TeamViewer connection tool built into the Theatre Manager installer. It can be accessed on either a PC or Mac when Theatre Manager is installed.

TO ACCESS THE FILE ON A PC:

1. Open My Computer.
2. Navigate to C:\Program Files\Theatre Manager\Theatre Manager\Remote Support
3. Double click on the AMSQuickSupport icon to start the application.
4. A new window will appear displaying an ID and Password.

   It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.

5. Reply to an existing email from the Support Team for the Current Case with the ID and Password.

   A new email should not be created to send the ID and Password.

TO ACCESS THE FILE ON A MAC:

1. Open the Applications folder
2. RIGHT-click on the Theatre Manager application
3. Select Show Package Contents
4. Open the Content/MacOS/Remote Support folder.
5. Double click on the AMSQuickSupport icon.
6. A new window will appear displaying an ID and Password.

   It may take a few moments for the ID to populate. If the ID does not populate it may be the network security settings do not allow for communication on port 80 or 5938.

7. Reply to an existing email from the Support Team for the Current Case with the ID and Password.

   A new email should not be created to send the ID and Password.