The Bambora transaction list lets you view the transactions that have occurred. Normally, you would only want to see those since the last end of day, but you can decide which data you want to view. To alter the search, the top part of the list contains date search range, the ability to limit the number of transactions per page and more. You may also view more detail about a transaction by clicking the credit card icon that is on the same line as the transaction.

The important thing to note is the types of transactions and how Theatre Manager creates them. Specifically:

• All payments sent for authorization will have a transaction type of 'PA'. This means Pre-Authorization. It is only a hold on the customers credit card. The the end of day is not done, this money will fall off the transaction list and you will not get your money.
• When you do End of Day, Theatre Manager takes all payments that it authorized that day and turns them into 'PAC' - effectively completing them. Transactions that are 'completed' are swept to your bank at 11:59:59 pm. This means a few things
  • If you do not do end of day on any specific day, nothing will go to the bank until you compete an end of day.
  • If you two multiple end of days in the same day, Theatre Manager sees them as more than one posting. Bambora aggregates all the PAC's into one amount on your bank statement.
  • You will see AT LEAST TWO transactions for each customer. You will see a PA transaction and then you will see a corresponding PAC transaction that completes the PA. A successful authorization is a PA with a blue checkmark followed by a transaction some time later that is a PAC with a blue checkmark.
• You may see some 'R' transactions -- or refunds. Those are always swept to your bank each night, even if you do not do an end of day. Sorry, but that's the way Bambora works. We suggest making absolutely sure that you do an end of day in each day that refund occurs. For that reason, you may wish to limit who can do refunds.

The Bambora transaction detail contains a lot of information about the payment, most of which is self explanatory. It is accessed by clicking on the 'credit card' icon on the list window.

Theatre Manager currently uses 3 of the reference fields at the bottom of the screen to provide:

• ref1 - contains the Theatre Manager patron number on the account that the ticket was sold under
• ref2 - contains the Theatre Manager order number
• ref3 - contains the name of the user who processed the credit card

At the bottom of the detail window is a table that shows the related transactions.

At the bottom of the transaction detail, there is a table that shows all the related transactions in Bambora. This is probably most pertinent to the original 'PA' transaction. If it has been converted to a 'PAC' transaction, you will see multiple lines as part of the Transaction Detail window that shows all the other transactions that affected this transaction.

Ultimately, all that matters is that you see a blue checkmark beside the PAC transaction, which means it was swept to the bank. In the example below, we see one.

Implication from Interrupted End of Day

However, we also see a number of other transactions with a red X that are related to the PA. If you see those, it may be because an error caused the EOD process to stop (without finishing in Theatre Manager) and so you re-ran it. Bambora only allows one PAC for each PA. A second PAC gives an 'error' but does not affect the outcome.