This page describes how to scan a ticket and check a patron INTO the venue. The process is very similar for both scanners.
| TM Scanner (iPhone/iPod) |
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- Make sure the 'white words' in the centre of the screen say 'Scan In'. If they do not, click the 'blue' words that say 'scan in'.
- Aim the front of the scanner at a ticket
- Press the 'black' button at the right side of the scanner so that the red laser scans the ticket
- When you hear the beep (or the phone vibrates), the scan was successful and the words will say 'go'
- If you hear a longer beep, the screen will say stop and the scan failed -- read the error message to find out why
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| If you have trouble doing a scan, you can enter the ticket number manually. To do so:
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- Click on the green word 'Start' (or on the blue 'Manual' at the upper left)
- Type in the ticket number
- Click the 'Go' Button
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A successful scan looks similar to the image on the right.
it will include:
- The patrons name
- The ticket number
- And if its a reserved seating event:
- the door
- section
- row
- and seat data
If such data is available for the venue
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