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It is highly recommended that:
- you verify the tickets you want to refund very carefully -and-
- generally only select tickets for future performances.
This process can refund a lot of tickets and you can't undo the refunds once they are done.
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Please refer to Mass Refunds from Attendance Tab to see detail information about the refund options.
This page only outlines the basic steps. |
Mass Refund of Tickets from Batch Functions->Unprint or Refund a Batch of Tickets
The Ticket Refund Wizard allows you to refund tickets selected tickets the Unprint Tickets window.
- Search for tickets using up to two of: event name, performance date range, type of ticket, season package, etc. Take care that you have found the tickets you want.
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- Select the tickets you wish to refund. Options include:
- Refunding only the selected tickets
- Refunding ALL the tickets in the list, which may cross event and performance boundaries
- (optional) Select the option to refund only tickets paid for via Credit Card
- Select whether to refund payments.
Options include:
- Do not create refund payments. Ticket will be refunded, but the payment will not, leaving a credit balance on the patron's account.
- Create a payment if a credit card was originally used to pay for the order. This will add a refund to the credit card that was used to pay for the order, and will appear in your End Of Day.
- Refund the tickets to a donation campaign
- Refund the tickets to a gift certificate
- Click the
button.
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