Misc Support TechNotes

the following links contain miscellaneous support technotes

Clean Install

There are four main files to an installation or upgrade of Theatre Manager. These files are the TMPostgresSetup, TMApacheSetup, TMSetup and Serial.zip files. Once the installation is complete these four files should be placed in a new folder within the Boxoffice folder called TMInstallers.

Windows TMPostgresSetup.exe File

The Windows Postgres Install creates a BoxOffice folder containing several files required for upgrading or installing Postgres. It also creates one folder called backups containing the Demo database file. This installer places the following files:

    BackupReadme.txt
  • This is a text file highlighting the details of how the backup script works.
  • Upon completion of an installation or upgrade this file can be deleted.
    BackupTM.bat
  • This is the script used for backing up the database.
  • The BackupTM.bat file will need to be edited regardless of the installation so it included the correct database name and backup location.
    BackupTMforSupport.bat
  • This is the script used when TIER II requires a copy of the database. It does not bring across some data fields, most especially credit cards.
  • The file will need to be edited regardless of the installation so it included the correct database name and backup location.
    delage32.exe
  • This file determines the date and time used as a part of the backup script name.
    ImportDemo.bat
  • This file imports the TheatreManagerDemo.backup file into Postgres.
  • The file may need to be edited to to include the correct location of the demo database and the location of postgres.
  • The file will create the TheatreManager roll require to create any Theatre Manager database in Postgres.
  • After this file has successfully run it can be deleted.
    npp.Installer.exe
  • This application is a text editor.
  • It can be used to alter files if the OS does not contain a text editor.
  • It's more user friendly then basic OS editors like Notepad or Wordpad.
  • This file can be deleted after the installation process is complete.
    postgresql-9.4.5-1.exe
  • This is the postgres installation file.
  • It should always be installed by right clicking and selecting the Run As Administrator option.
  • Once Postgres has successfully been installed this file can be deleted.
    ReadMeFIRST.txt
  • This file provided step by step instructions on how to install postgres.
  • Upon completion of an installation or upgrade this file can be deleted.
    TheatreManagerDemo.backup
  • The TheatreManagerDemo.backup file is located in the backups folder.
  • Once the ImportDemo.bat file has successfully run this file can be deleted from the backups folder.

Mac TMPostgresSetup.zip File

The Mac Postgres Install places several files required for upgrading or installing Postgres in the Macintosh HD\Users\Shared folder. It also creates one folder called backups containing the Demo database file. This installer places the following files:

    BackupTM.php
  • This is the script used for backing up the database.
  • The BackupTM.php file will may need to be edited so it included the correct database name and backup location.
    BackupTMforSupport.php
  • This is the script used when TIER II requires a copy of the database. It does not bring across some data fields, most especially credit cards.
  • The file will need to be edited regardless of the installation so it included the correct database name and backup location.
    CreateDemoDB.sql
  • This file imports the TheatreManagerDemo.backup file into Postgres.
  • The file runs as a part of the postgres installation.
  • The file will create the TheatreManager roll require to create any Theatre Manager database in Postgres.
  • After this file has successfully run it can be deleted.
    CronniX
  • This application is used to run the BackupTM.php file as a scheduled task.
  • A task within the application needs to be setup as a part of the installation process.
    postgresql-9.4.5-1-osx
  • This is the postgres installation file.
  • Once Postgres has successfully been installed this file can be deleted.
    TheatreManagerDemo.backup
  • The TheatreManagerDemo.backup file is located in the backups folder.
  • Once the ImportDemo.bat file has successfully run this file can be deleted from the backups folder.

Windows TMServerSetup.exe File

Mac TMServerSetup.zip File

Windows TMSetup.exe File

Mac TMSetup.zip File

The serial.zip File

Additional Files

    Maps Folder
  • This folder should be zipped up, dated and a copy placed in the backups folder.
  • The original copy of this folder should stay in the Boxoffice folder.

FTP on a Client Machine

Note: FTP is no longer required on a web server to push up images and should not be installed. People doing emote support of web pages should be using GIT to sync web page changes with a server.