Scoping

Once an issue has been validated it is up to the developer to decide if there is enough information to proceed with code changes.

Addressing Security Concerns

As our software deals with sensitive data all changes to the software should always trigger discussion as to the impact of the change on the security of the applications and the data relating to PCI PA-DSS compliance and a worksheet completed if it is determined that the code change may affect sensitive information.

Return for more information

In the case where the developer needs more information to proceed, the issue can be returned to the submitter with a request for more information.

Sent for Design

When the solution for an issue will impact other parts of the application or the overall functionality of the application, the issue can be sent to the design group and marked “needs design”. The developer in most cases should include a summary of what the potential impact is going to be, to avoid having the designer try to replicate the work already done in investigation by the developer. Meetings and discussions with the designer may be needed to ensure clarity of what the issues are.