TeamViewer Remote Support

Artsman uses TeamViewer for remote support. This is designed to only run if the user launches the application, contacts Artsman and permits the support team to have access to their machine for the purpose of diagnosing a problem on a one time basis.

Remote access is to be

used as per the instructions below PCI requirement 8.3
disconnected after use PCI requirement 12.3.9.
and provided for each instance of report support PCI requirement 8.5.1