Backups are running but Theatre Manager doesn't know it

If you get a notification upon signing into Theatre Manager that indicates backups have not run in "x" days, you should always investigate.

• Go to Setup > System Preferences > Other Tab and check the date of the last recorded backup.
• If it is a Windows database server, look in the Box Office\Backups folder for the date of the most recent backup file recorded there. On a Mac, this will be in Users\Shared\Backups.
• If backup were running at one time but the most recent date is not the night or evening before, then follow the steps outlined here.
• If the backups appear to have never ran as scheduled for a long time (or have never ran), then ensure that they have been set up properly for Macintosh OSX or Windows
• If the backups appear to have been set up on a Windows machine, but it is not running then it could be that
  • the password has changed for the user running the scheduled task
  • or the time format is being set incorrectly in the database. Refer to the instructions below

Windows Time Settings for Backups

• Check the date/time format in the name of the backups files. The backup script assumes the standard US-setting for date/time format, which will result in backups files named: "yourdatabasename_TM_yyddmm_hhmmss.backup". If your backups are being saved as "yourdatabasename_TM_yymmdd_hhmmss.backup" (of particular interest to Canadian clients), then edit this section: You'll need to "REM" out the second set, or lines 141 and 142 as follows:
• If the time format is not the issue, check line 162 as follows: If the line is set to say "tokens=3 delims" change the number to a 4. If the line is set to 4, change it to 3. Then run a manual backup per these instructions. After the backup runs, check the last backup time in System Preferences again to ensure it has recorded properly.