Setting a Performance Stop Sales Time

The purchase availability of a performance can be defined for online sales using the stop time settings in Theatre Manager. These settings are controlled at three levels. They consist of:

• System Preferences
• Event (overrides System Preferences)
• Performance (overrides Event)

The web sales module reads these setting in a hierarchy looking first to the Web Settings tab in the Performance Detail window. If performance settings are not defined it then looks to the Event tab of the Event setup and finally to Web & Reporting tab of System Preferences. In other words Theatre Manager looks to the System Preferences first. If you make changes to an Event then it uses the Event settings in place of the System Preferences. If you customize the Performance it uses those settings instead of the Event.

	The web sales stop time affects emailing of PDF tickets You cannot email tickets from the box office if the performance is no longer onsale online. This would be after the start time plus/minus any 'web sales stop time'.
	Refer to a more complete list of reasons preventing tickets being emailed and some places to look

System Preferences

System Preferences is accessible by logging into Theatre Manager as the Master User. In the Web & Reports tab there are options listed for Web Sales Stop Time and Web Sales Stop Type. These two settings will define the default performance stop time for Theatre Manager.

Event

A traditional theatre experience may have a sales cutoff time 30 minutes prior to the performance to allow for printing and preparing will call tickets. However, there are times when a performance may continue to be available past the performance start date/time. Some examples include:

• All Day Events - where you want online sales to be available after the gates open
• Courses - where you may want to allow late registration, say up until the the second class
• On Demand Streaming - where a video streamed through the ticketing site can be purchased after the original start date/time

Performance

In an Event where one performance is setup for patrons physically attending the venue and another for live streaming, the sales approach may be different. The ticket sales for those attending in person may stop 30 minutes in advance of the show to allow for printing tickets at will call. Where the live streaming performance may be available for sale following the start time of the performance allowing patrons to purchase and join the event even after it's complete.

The Web Settings tab is located in the Performance Detail window. This is accessed by double clicking on a Performance anywhere in the Event setup.