If you cannot authorize, or if you turn authorization off and on again, you may need to ping the server to re-establish your connection.

1. Open Ping Computer via Setup > Ping Computer
   
   
   
   
2. Ensure that your computer's IP Address as listed in the Ping Window is correct, as is that of the server or machine you want to Ping. Click here to find out how to check a computer's IP address.
   

   
   
   The Ping Window will automatically populate the IP information for the active Merchant Account (in the example, the Merchant Account is for Paymentech Orbital, so you see the Primary URL for Orbital in the image). If you wish to switch it to another IP, click the Pick Button for a list of commonly used IP's in Theatre Manager.
   

   

   
   
3. Click the Ping Button.
   
4. You will get a message in red indicating whether or not the Ping was successful.
   
5. If you cannot communicate with the server, first check to make sure that PC Charge is running on the server or that the workstation is able to get online, and that your IP addresses are correct. Also check that the selected port (443 for Orbital, 31419 for PC Charge) is the correct port. If it is not, change the port in Theatre Manager to match. If you can still not communicate, please check with your network or IT department to ensure proper functioning of routers/port forwarding in the office.
6. For more information about the Ping Function in Theatre Manager, click here.