Manage Pending/Unsent Emails

To manage Pending or Unsent emails, select menu item Patron Sales >> Web Sales Module >> Manage Pending/Unsent Emails.

The Web Listener keeps track of all emails that originate from Theatre Manager, whether from an eblast or because the customer asked the web listener to send a password request or a completed shopping cart purchase.

Sometimes, these emails may not get sent and this window allows you to review email issues on a daily basis. You may also want to review email troubleshooting procedures in more depth, especially the page on SMTP error messages and correction strategies.

1. From the main menu bar, go to Patron Sales>>Web Sales Module>>Manage Pending/Unsent Emails.
   
   

   

   This will display a search list of all unsent emails.

   Option	Action
   Patron	Clicking the patron button after selecting an email in the list will open the patron window. This will allow you to edit the email address and correct it. You should take this action if you can see that the email address was obviously spelled incorrectly. You may want to contact the patron and get the correct spelling of the email address.
   Change Status	An email has 3 status codes. It can be 'Not Done', 'Done', or be in 'Error'. All emails on this window generally start in the 'Error' status as that is what the purpose of this window is. Actions you can take are: If you fix the email address (above) or have fixed the reason why the email was not sent, then select the email and change the status to 'Not Done'. The web listener will automatically try to resend the email. If you cannot figure out what it causing the email issue, you can set the status to 'Done' and the email will never be sent. You should probably contact the customer under such circumstances You should take this action if the error message indicates that there was an issue talking to the SMTP server that has been corrected -OR - after correcting an email address.
   Document	This allows you to view the contents of the email.