You are here

Patron Ticket Purchases

The tickets a patron has purchased are displayed using the Tickets Tab in the Patron Account. Refer to the appropriate links for more in depth descriptions.

To display tickets, you perform the following steps:

Select the Tickets Tab in the Patron record.
Theatre Manager displays a summary of all the non-archived tickets which fall under the parameters set using the two pull down menus on the bottom left of the tab.

To view the Detailed Ticket Information

Double click on a line of ticket information
The ticket detail window opens and displays detailed ticket information. There are four tabs within the Ticket Detail Window. Depending on the type of ticket these tabs may or may not be available to view.

Ticket Detail Tab

Play Information
Play	The name of the play the ticket is for.
Venue	The name of the venue that the play is located in.
Code	The ticket code which includes the play code, performance code, performance date and performance time.
Seat	The seat that the ticket is for.
Order Information
Promotion	Promotion that this order was sold under.
Sold By	The name of the clerk that handled the order.
Quantity	The quantity that the ticket admits.
Price	The gross price of the ticket.
Discount	The amount of the discount received for the ticket.
Ticket Fee 1	The amount of the ticket fee that was included.
Ticket Fee 2	The amount of the ticket fee that was included.
Ticket Fee 3	The amount of the ticket fee that was included.
City Tax	The amount of tax that was charged.
State/PST Tax	The amount of tax that was charged.
Federal/GST Tax	The amount of tax that was charged.
Ticket Cost	The net ticket cost after all discounts, fees and taxes.
Auction Item	If this was an auction item, then the description of the item appears here.
Patron Information
Name	The name of the patron that purchased the ticket.
Attended Status	The status of the ticket as whether it was used for attendance yet.
Order #	The order number that this ticket was sold under.
Ticket #	The number of the ticket.
Tax Code	The tax code that was used.
Bought	The date that the ticket was purchased.
Journalized	The date that the ticket was entered in the general journal.
Printed	The date that the ticket was printed.
Print By	The last user that printed the ticket and the number of times that it was printed.

Transactions Tab

Seq #	The sequence number of the transaction.
Transaction Date	The date the transaction occurred.
Journal No	The journal number for the transaction.
Code	The code for the transaction type.
Transaction Desc	A description of the transaction.
Order #	The order number that the transaction was a part of.
Play Code	The play code that the transaction was a part of.
Performance Code	The performance code that the transaction was a part of.
Type	The type of ticket that was used.
Description of Entry	A description of what the transaction did.
Debit	The amount debited in conjunction with the transaction.
Credit	The amount credited in conjunction with the transaction.
User	The user who entered the transaction.
Qty	The quantity of items in conjunction with the transaction.
Total	The total amount for the transaction.
First Name	The first name of the patron that the transaction is attached to.
Last Name	The last name of the patron that the transaction is attached to.
Patron #	The patron number who the transaction is attached to.
Campaign	The campaign used if this was a donation.
Member Type	The membership type that used.
Promotion	The promotion that was used on the transaction.
Group
Merchant
Play Title	The title of the play that the transaction affected.
Play Code	The play code that the transaction was attached to.
Outlet Owner	The owner of the outlet that made transaction.
Outlet Other	The outlet that the transaction took place at.
GL #	The G/L number that the transaction affected.
Fee	The fees that were charged in conjunction with the transaction.

Order Notes Tab

Ticket Handling
Hold for Pickup / Taken	Denotes that patron will pick up ticket from the Box Office prior to performance.
Mail to Patron	Denotes that ticket should be mailed to patron.
Hold for Will Call	Denotes that the ticket will be picked up at Will Call prior to the performance.
Hold @ Door for Coupon	Denotes that ticket should be held. Patron needs to present a coupon in order to receive ticket.
Order Notes	Listing of any order notes entered by any user.

Diataxis:

Printer-friendly version