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Moving PC Charge

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Wed, 10/28/2009 - 15:58 — bonnie

It is recommend that this process is done during normal business hours.
If there are any problems or issues, Arts Management may need to be involved to trouble shoot. VerfiFone Support may also need to be involved in extreme cases (not the norm).

To move PC Charge from one machine to another, you perform the following steps:

  1. Have everyone log off of Theatre Manager.

    Shut down the web listeners (so they do not attempt to process a credit card payment).

  2. Ensure the batch is settled in PC Charge, by completing an End of Day Deposit in Theatre Manager.
  3. Follow the creating a Config Disk instructions.
  4. Check the Version of PC Charge by clicking Help > About.
    Most clients are running either PC Charge 5.92 or 5.71SP9a. If you have a different version, please contact AMS support at support@artsman.com before proceeding.
  5. Copy the PCC Config disk to the new workstation's desktop.
  6. Download PC Charge to the new workstation.
    From http://www2.artsman.com/Software/PCChargeServer571iSP9a.zip
    Or http://www2.artsman.com/Software/PCChargeServer592.zip
  7. Extract the files from the download
    and Run the Installation file.
  8. When asked for a configuration disk say "Yes".
    You navigate to the PCC Config folder created on the desktop.

    9. Complete the installation process.

  9. In Theatre Manager click Setup >> System Tables >> Merchant Accounts

    Double click on your Merchant Account.

  10. On the Connection Tab, change the URL/IP address to that of the new workstation.
  11. Click "Save" and close the Merchant Account detail window