PC Charge - Indeterminate Batch

 

From time to time the totals inside PC Charge do not match the total the bank believes are in the batch. When this occurs the batch can not be settled in Theatre Manager. When attempting to setting the batch in PC Charge an INV BAT/STL error will appear preventing the batch from closing.

 

Correcting an Indeterminate Batch in PC Charge

 

These instructions will only work for some processors. If you are unable to follow these instructions in PC Charge (you get a "not enabled for host-based processors or other message), please contact AMS support.

1. Go to the machine running PC Charge.

    

2. Open PC Charge by double clicking on the PC Charge icon in the lower right corner of the screen by the time.

    

3. Click Batch >> Inquire >> Open Batch.

    

4. Click the OK button to populate the totals.

    

5. Write down the totals for each field along with the field name.

    

6. Close the Batch Inquire window.

    

7. Click Setup >> Credit Card Company.

    

8. Click the Extended button.

    

9. Change the totals to match those written down in the step above.

    

10. Click OK.

     

11. Click OK.