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Emailing an Employee their Password

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Thu, 12/08/2011 - 08:53 — Tom

If an Employee forgets their password, then they can have Theatre Manager email them their password so that they may log back in. This requires:

  • The Employee has a valid, primary email address listed in their patron record
  • The Employee has Normal, Outlet Administrator, or Master User Access
  • The Employee does not have a 'Resigned Date' in their Employee record (resigned means they have made too many attempts to log in and are now locked out - but they can be reinstated). The number of attempts allowed is determined on the PCI Security tab of Setup>>System Preferences.

The proper email settings need to be setup in Company Preferences under Web Email Settings to allow emails to be sent to the Employee. If you receive an SMTP error when attempting to have your password mailed to you, please have somebody who still has access check the SMTP settings first and try again.

To email an Employee their password:

  1. Start Theatre Manager by clicking on the icon
    2.
  2. At the log in window, highlight the Employee who needs their password.
    3.

    Do not double-click or click the Log On button - highlight only




  3. Click on the yellow 'envelope' at the bottom of the login window.
    4.

    Note: if you hover over the envelope icon, the tooltip will indicate who the email will be sent to.

    Theatre Manager will email the password for the highlighted Employee to the primary email address on file in that Employee's patron record.