If a ticket is sold incorrectly or a patrons desires to return their tickets, Theatre Manager’s refund process will make the transaction very simple. Using employee setup preferences, a master user can decide which other users have the authority to perform refunds.

1. Find Patron 33 Darcey Albeck

   Darcey’s patron window will open. Look to the Patron Ticket Information portion of the patron window.
   

   Note: The user must have sold tickets to Darcey Albeck in order to continue. If not, please refer to and complete the section, Selling a Ticket.

2. Single Click on any Ticket

   A ticket should be highlighted, make note of its order number.

   
   

   Note: A user can refund more than one ticket at the same time, by highlighting multiple tickets. This is provided that the tickets are a part of the same order.

3. Click the Refund Button

   The refund button is located in the row of buttons below the ticket information. It is the button in the far right corner. Clicking the refund button opens the refund window.

   

4. Select "Cheque" as the Refund Method

   To select a refund method, click the down arrow to open the refund method drop down box, then click on the desired refund method. If desired, the original payment method for the order you are about to refund can be found by looking in the top right hand corner of the refund window.

   
   

   Note: Normally the refund method should be the same as the method used to buy the tickets. Eg. Patrons pays with Visa. Refund should go on Visa.

5. Enter "123" as a Cheque Number

   Do this by clicking in the cheque # field, and enter the cheque number.

6. Click OK

   OK is clicked when the proper refund method has been selected. Clicking OK confirms and processes the refund. The refund is now complete. The tickets that were refunded are now available to be sold to another patron.