Current Internet Holds

The Tickets Held in a Shopping Cart window will list all tickets currently being held by the web listener. It can be accessed by going to Patron Sales >> Web Sales Module >> Current Internet Holds.

The window lists the status of the cart, the patrons information and the performance details. To refresh the list click the magnifying glass in the upper right corner of the window.

The Status column will indicate if the cart is Active or Expired. Expired carts contain held tickets that need to be manually released. Please see the steps below the image for details on released expired holds.

Clearing Expired Holds

1. Click Patron Sales >> Web Sales Module >> Current Internet Holds to access the Tickets Held in a Shopping Cart window.
2. Click the magnifying glass in the upper right corner of the window to refresh the list. Review the list for carts for Expired carts in the Status column.
3. Click the Cleanup Holds button at the top of the window. The Release Holds Confirmation window will appear.

   

4. Click the Release button. The window will refresh and Theatre Manager will release the holds for Expired carts only.