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Troubleshooting End of Day Wizard Problems

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Wed, 03/04/2009 - 16:37 — AMSAdmin
This page describes what to do if trying to solve end of day problems that prevent posting to the General Ledger. If any one of the steps in this section below does not fix the out-of-balance problem, try the next step or the other sections

Also, note the 'Create Sales Entries' process in the End of Day wizard actually takes two passes at checking for an imbalance. If your venue is not busy, this will handle most end of day issues automatically. However, if it does not -AND- you are having an extra busy day, then re-running the 'Create Sales Entries' can catch any sales that straggle in and counts them.

Problem

Action
You received a deposit in process message when attempting to use the End of Day:
  • Refer to resetting end of day in Company Preferences to reset all end of day settings (Normal approach), or
  • You can reset the 'deposit status' for the specific merchant account in merchant setup (This avoids resetting all merchant accounts and the overall EOD in progress setting).
Matching a deposit to PC Charge:
Please refer to solving PC Charge Imbalance.
Making the end of day balance go to zero so you can post:
Please refer to correcting an imbalance to resolve the problem.
The inability to post to the general ledger after balancing:
Please refer to cannot post to the General Ledger
You receive a message indicating that there are orders currently being sold:
Some orders may currently be in process. You might need to clear orders currently being sold to get End of Day to balance.
If the payments can not be seen in the deposit process window:
  • The merchant account has been de-actived, or
  • The workstation does not have internet access, or
  • When the workstation started Theatre Manager, it didn't get a valid 'internet available' response. In this case, you will need to quit Theatre Manager and start it back up again to have the 'internet available' flag reset within that workstation's session.

If you are using an online payment gateway, Port 6116 must be open to the internet in order to successfully complete the End of Day Wizard Deposit process.