This process needs to be started at least four weeks in advance of the date PC Charge is scheduled to be activated. Most Merchant Providers will require the submission of financial information from the organization prior to processing account setup. For a list of Certified Merchant Providers click here and select the merchant provider's pdf.

There are a number of merchant providers in the USA. In Canada, we recommend Paymentech, although there is one other option which is no longer supported for new installations. For guidelines on setup information required for each service provider click here.

It can take up to fifteen business days for a Merchant Provider to process information. Missing or incorrect information can often lead to delays. Current financial institutions are often helpful with assisting in filling out the required information sheets.

This information is critical to the PC Charge setup process. Only once the Merchant Provider has replied with the necessary information can the installation of the software begin.

1. Prior to the install, please perform all Microsoft Upgrades to avoid an issue with a specific MS update released around July 1010 - and make sure you reboot your computer.
2. Then follow the detailed steps on installing PC Charge v5.9.0 or later click here.
3. After installation, follow the first time startup steps

For more information on enabling credit card processing in Theatre Manager click here.