During an update process it is important to do a manual backup of the database. A script is in place to backup the database on a nightly basis, but an additional backup should be run prior to the update to ensure that all of the latest data has been captured. For more general information on backups, click here.

1. Open the C:\BoxOffice folder and locate the BackupTM.bat file.

   This is the standard location where backups are stored. However, depending on the organization and setup, it may be in an alternate location. If needed, use the operating system's Search function to find the BackupTM.bat file.

2. Double click on the BackupTM.bat file.

   A MS-DOS window will appear showing that the backup is running.

   

3. When the backup is complete, the window will close.

   To locate the backup, look in the C:\BoxOffice\Backups folder. The backup should be noted by having a file name that contains the date and time of the backup.