After Apache is set up, the firewall adjusted to open the necessary ports and the web listeners running, you should be able to access your ticketing web site via the URL you used to create the SSL certificate.

Try:

• accessing the web site from a location outside the office to confirm it works
• accessing the ticketing web site from one or more computers inside the office to confirm it works

Troubleshooting access inside the office

If you are having issues connecting to your ticketing web site while inside the office and are receiving timeouts, this is often resolved by editing the hosts file on each machine or adding an internal DNS entry to point to your ticketing web site.

Mac's are not usually subjected to this issue. PC's inside the office frequently are because they do not always seem to be able to resolve the DNS that goes outside the firewall and back in, so you have to edit the hosts file to tell the PC how to find the web site.