PCCharge Users Only: Backing Up Your PCCharge Data

WARNING: The following instructions MUST be followed PRIOR to upgrading your existing version of PCCharge. Failure to observe proper upgrade procedure may result in loss of valuable payment data and/or program functionality. The section Upgrade Preparation (in the PCCharge Manual PDF) contains the complete set of directions for the upgrade preparation process, but it is vital that you at least back up your existing data prior to upgrading PCCharge.

Before you can install this update, you MUST have pre-purchased the license migration for PCCharge AND received acknowledgement that the license migration has been completed. It normally takes 2 - 3 business days to process the migration request BEFORE you are able to upgrade PCCharge. Contact tod@artsman.com or (403)536-1214 to order your license migration.

1. Start your copy of PCCharge if it isn't already running.
2. Process and Settle/Close any outstanding transactions prior to installing this upgrade using the standard Theatre Manager End-Of-Day processing. Then make sure that there is no outstanding batch in PC charge.
3. Click Utilities on the menu bar.
   1. Click Backup Files….
   2. Click BackUp. The Backup Data Files To… window will appear.
   3. Click Open. It may take a few moments for PCCharge to complete this procedure.
   4. Click OK when you see the message "Backup was Successful".
   5. PCCharge has created a file named BACKUPID.ZIP and placed it the PCCharge installation directory. Do not delete this file, as certain PCCharge files can be recovered from this file in case of data loss.
4. You may now shut down PCCharge.
   1. Click File on the menu bar.
   2. Click Exit
   3. Ensure the green dollar sign in the Windows System Tray (near the clock) is not present.
5. To be absolutely certain that you have all necessary information (in the unlikely event of upgrade issues), you must back up the entire PCCharge directory. To do this, complete the following steps:
   1. Double Click on the My Computer icon on the desktop (or look for it in the Start Menu)
   2. Double Click on the C: drive
   3. Double Click on the Program Files folder. It might ask you to show the contents - please do so
   4. Right-click the folder named Active-Charge. A menu will appear. Left-click and select the option Copy. The menu will disappear.
   5. Move your mouse pointer to the right of the folder's name, over empty space (while remaining in the same window). Right-click this empty space.
   6. Another menu will appear. Left-click and then select Paste. The menu will disappear, and Windows will make a copy of your entire PCCharge folder.
   7. After the files have finished copying, you may close the C:\Program Files window by clicking File, then selecting Close

How to Install the PCCharge v5.92 Upgrade:

1. Please install all MS updates for your computer and reboot after reading the following cautionary note about an MS upgrade released July 2010
2. Click on the download link.
   Before you can install this update, you MUST have pre-purchased the license migration for PCCharge AND received acknowledgement that the license migration has been completed. It normally takes 2 - 3 business days to process the migration request BEFORE you are able to upgrade PCCharge. Contact tod@artsman.com or (403)536-1214 to order your license migration.
3. You will be prompted to Open, or Save to Disk. Select Save to Disk and change the destination to Desktop
4. After the file download is complete to the Desktop, it is important to settle any open batches currently in PCCharge as per the instructions in the first section and Make a Backup of the Active-Charge directory. If you did not do this already, please do so now.
5. After visually verifying that you have a copy of the Active-Charge folder, Right-Click on the .zip file that you just downloaded, and select Unzip.
6. When the file is unzipped, a file named Setup.exe will be available in the "Payment Server" folder.
7. Double Click on Setup.exe, and the PCCharge upgrade process will launch.
8. When prompted for the Setup Type choose Custom. Change the Installation path from C:\Program Files to C:\ and follow the remaining prompts.
9. When the upgrade installation is complete, reboot the computer
10. When the computer has restarted, please launch PCCharge as you normally would.
11. Attempt a test transaction and settlement (if applicable).