Accounting

The Accounting section of Theatre Manager is used for the general ledger setup, general ledger transactions, deposits, receivables, end of day posting, and year end posting. There are many facets to the Accounting section. All of the Accounting functions can be reached through the main menu bar. For more general information and tips on Accounting, click here.

Parts of the Accounting Menu

General Ledger The General Ledger sub-menu contains access to the general ledger and general journal transactions. For more information about the General Ledger sub-menu, click here.
Receivables The Receivables sub-menu contains access to bank deposits and receivables within Theatre Manager. For more information on the Receivables sub-menu, click here.
Payables This function is planned for implementation at a later date.
End of Day Wizard The End of Day Wizard is used for posting all sales at the end of the business day to the general ledger. For more information about the End of Day Wizard, click here.
Confirm Attendance The Confirm Attendance function is used for verifying tickets that were actually used for a performance. It allows tracking of tickets once they have been given to the patron. For more information on the Confirm Attendance function, click here.
Transaction Monitor The Transaction Monitor is used to see transactions that are happening throughout the day in Theatre Manager. This is useful to see how sales are going throughout the day. For more information on the Transaction Monitor, click here.

Overview of the General Ledger

The accounting module in Theatre Manager is designed to be used in conjunction with the organization's existing financial accounting system. Information generated from the Theatre Manager General Ledger provides:

  • Deposit and Sales Entries into your financial accounting system.
  • A list of Accounts Receivables by patron.
  • Tax liability information.
  • Event / Play revenue breakdown reports, including order fees and exchange fees.

Sales are controlled and accounted for in the General Ledger module and display numerous variations of revenue breakdown. Implementing the General Ledger requires setting up a simplified chart of accounts, creating general journal entries, and posting the entries to the General Ledger. The General Ledger module provides information based on transactions which have been recorded. This differs from the ticket based reports as they show revenue at the moment of time that the report was created. The General Ledger provides detail and summary information.

The design of the General Ledger Chart of Accounts controls how information is maintained in the General Ledger. The number and type of accounts maintained determines the detail that is available from the General Ledger. This enables the ability to have all the detail information remain in Theatre Manager, while your financial package retains the summary information.

Data is entered into the General Ledger through General Journal Entries which record detail information on sales, exchanges and refund transactions for specific time periods. Summarizing the transactions is known as journalizing and the transaction detail created for each Deposit and Sales Entry records a chronological record of events / plays for the time period. The summarizing links together the debits and credits of each transaction and provides a complete record of each transaction.

There are three types of General Ledger entries:

  1. Deposit entries summarize payments by method of payment; Cash, Check, Visa, Mastercard, American Express and Other.
  2. Sales entries summarize revenue for new sales, exchanges and refunds. The sales entry can then be broken down and displayed in virtually any format that is required.
  3. Manual General Ledger Entries record periodic transactions such as the payment of tax liabilities, adjustments, and year end closings.

After the transactions are recorded in the General Journal, the debit and credit information about each transaction is posted to the General Ledger. Posting the General Journal Entries updates the General Ledger Accounts to reflect all transactions which have been journalized. The General Ledger account balances provide summary information on all General Ledger Entries that have been posted.

Cash Basis Accounting

Under the cash basis, revenues are reported when cash is received. If the order is entered in December, but the cash from the patron is not received until January, the revenue is reported in January because revenues are recorded when cash is received.

Accrual Basis Accounting

The accrual basis reflects the understanding that the economic effect of a revenue generally occurs when it is earned (tickets bought), not when cash is received.

This manual is not a source of basic accounting knowledge. For detailed explanations of general ledgers, chart of accounts, debits, credits, journalizing, and posting, consult an accounting manual. Follow the accepted accounting practices when selecting the debit or credit setting for accounts and the chart of accounts created in Theatre Manager's General Ledger should reflect your business practices.

The General Ledger Submenu

The General Ledger function allows the posting of general ledger entries, setting up general ledger accounts, looking at transactions, and handling year end rollover. The General Ledger Sub-menu can be accessed from the Accounting Menu >> General Ledger.

Parts of the General Ledger Submenu

G/L Entries The G/L Entries window allows the searching and posting of general ledger entries. For more information on the G/L Entries window, click here.
G/L Accounts The G/L Accounts window allows for the creating and editing of the general ledger accounts in Theatre Manager. For more information on the G/L Accounts window, click here.
Transaction List The Transaction List window allows for searching transactions that have been created, including non-financial transactions. For more information on the Transaction List window, click here.
Year End Roll Over The Year End Roll Over function is used at the end of the fiscal year for the organization to "roll over" financial transactions and accounts to the new fiscal year. For more information on the Year End Roll Over function, click here.

G/L Entries Window

The General Ledger entries window contains all journal entries created, posted and unposted. It is accessed through the Accounting >> General Ledger >> G/L Entries menu.

The G/L Entries List Window opens.

For more information on the G/L Entries Detail window, click here.

G/L Accounts Window

The General Ledger Chart of Accounts contains all the accounts which have been setup in the G/L. Both the active and inactive accounts can be displayed using the selection field at the bottom of the window. The Chart of Accounts can be accessed through the Accounting >> General Ledger >> G/L Accounts menu.

The G/L Chart of Accounts Window opens.

Click here, for a description of the General Ledger Accounts window.

Transaction List Window

You use the General Ledger Transaction History List window to access specific transactions based on your lookup. The General Ledger Transactions List Window is accessed through the Accounting >> General Ledger >> Transactions List menu.

The G/L transaction List Window opens.

For more information on the G/L Transaction History window, click here.

The Transaction History Window

You use the Transaction History window to review transactions that occurred within a certain date and time range. This can be useful when trying to discover an error that may have occurred during the day.

Parts of the Transaction History Window

This function is not available in this window.
Opens the Transaction Detail window for further detail about the transaction.
This function is not available in this window.
This function is not available in this window.
Prints a copy of the information in the window.
Exports the information in the window to a TXT document for the purpose of importing into another program.
Opens the Patron record of the patron associated with the transaction.
Attempts to unpost the transaction where applicable.
Creates a reverse debit or credit for the transaction. This function is not yet available.
Analyzes the TS transactions to verify that they are in balance.
A drop down menu of the available search functions.
Initiates a search based on the parameters in the To and From fields.
Include The items checked will be included in the search. Uncheck an item to remove it from the search.
Seq. # The sequence number of the transaction.
Trans. Date The date of the transaction.
Journal No The journal number of the transaction.
Code The transaction code associated with the transaction.
Transaction Desc A description of the transaction.
Order # The order number the transaction was part of.
Event / Play The event / play the transaction is associated with.
Performance The performance the transaction is associated with.
Description of Entry An entry description.
Debit The amount of the debit associated with the transaction.
Credit The amount of the credit associated with the transaction.
User The user who handled the transaction.
Qty The quantity of items in the transaction.
Total The total of the transaction
First Name The first name of the patron associated with the transaction.
Last Name The last name of the patron associated with the transaction.
Company The company associated with the transaction.
Patron # The patron number associated with the transaction.
Campaign The donation campaign associated with the transaction.
Description A description of the donation campaign.
Promotion The promotion that used with the transaction.
Group The report group of the promotion.
Merchant The merchant that was used to process the transaction.
Event / Play Title The event / play title associated with the transaction.
Event / Play Code The event / play code associated with the transaction.
GL # The general ledger number associated with the transaction.
Fee The fee associated with the transaction.

Transaction History - Detail Window

This page is under construction

Handling Year End Rollover

Before beginning the Year End Rollover be sure to complete the final End Of Day routine for the current year; generating the final deposit, creating all sales entries, posting to the G/L and creating any G/L reports that are traditionally required.

    • Make a back-up of both the database and the current version of the Theatre Manager program (the entire Theatre Manager folder).
    • Do not interrupt the process once you start it - ever - without contacting Arts Management Support.
    • You need to wait until the next fiscal year to run the rollover in order to capture internet sales through to midnight. It cannot be run prior to the actual end of year, but must be run before any donations are entered in the new fiscal year.

What is a Year End Rollover?

Year End Rollover is the conversion of the general ledger from one fiscal accounting period to the next causing three things to happen:

  • It copies the current year monthly totals into the previous year monthly totals.
  • It looks at the current year donation totals for each patron and consolidates with prior years donation totals.
  • It consolidates any G/L entries that are older than six years into one single GL entry total for the 6th year.

When to do the Year End Rollover?

Year End Rollover does not have to be done on the last day of the season. However, you will not be able to post to the General Ledger at the End Of Day until the Year End Roll Over has been completed. Therefore, it is recommended that the YERO be run as close as possible to the actual year end - meaning, after the close of business on the final day of the Fiscal Year, or before any new business on the first day of the new Fiscal Year. It should be done once the organization has printed any/all of the financial reports that may need to be kept. Any of the reports the organization may need that are listed in the G/L section of Reports. The organization does not have to run any ticket reports, donation reports, or any other aspect of the system because they are not dependent on fiscal year.

If the organization has not run a Year End Rollover, the user will receive a message when trying to post . This message indicates that some sales or deposit postings were not done because they are in the next fiscal year. This gives time to print the G/L reports and make adjustments.

If the organization has not run a Year End Rollover, any donations entered after the start of the new fiscal year will be booked into the past fiscal year. If the intention of a donation is to be in the NEW fiscal year, then the Year End Roll Over must be completed first.

If the organization does a Year End Rollover and still needs to make manual adjustments to the G/L, they can be done to the prior year and then print a G/L report for the prior year (because of the roll over, the current year moved to the prior year). This means the user can still get any financial information needed.

How to do the Year End Rollover?

Only run the Year End Rollover routine when the organization is ready and/or if the user is prompted to by the End Of Day Wizard, which indicates that Theatre Manager is unable to post 'next' year's sales and deposit entries.

  1. Stop all sales, including any web listeners you may have running.
  2. Make a backup of the database and current version of the Theatre Manager program on ZIP disk (or some other backup mechanism) to archive away for the year.

    It is critical that you move the backup you make to a folder other than the usual "Backups" folder. Part of the backup script is a housekeeping routine that erases backups after a specified time period (30 days is the default). If you don't move your year end backup to another folder, at the end of the specified time period, the year end backup will be deleted. We recommend creating a new folder called "Yearly Backup" and moving the year end backup to that folder.

    That means the organization will have a year end copy of the database. Keep this for as long as needed.

    This backup could be restored to a second database and accessed via Theatre Manager if you need a point-in-time view for audit purposes and reports.

  3. Use the Accounting >> General Ledger >>Year End Rollover menu.

  4. Check off all items in the 'check list' section to confirm that you completed them and/or have the data and that you are ready to continue the Year End Rollover.

      The check list contains a list of things that you should do (such as reports) before starting the rollover. Please make sure you do all the steps that you need before continuing.

      The check box in the 'Optional Steps' at the bottom of this window to roll over events should ONLY be checked if you defer revenue only from one "season" to another "season". Do not check this if you roll over your deferred revenue for an event at the time of the event occurs. If you normally see your deferred to earned revenue get reported in your End-of-Day reports through out the year after each performance/event, then do not select this option box during this process

  5. Click the Perform Year End Rollover button to continue.
  6. With regard to the optional step: If you are deferring revenue in the current season for sales to the upcoming season, this option will reallocate all revenue collected thus far as deferred and will transfer that amount to earned revenue for the upcoming season. This option cannot be undone. If you select this option, all events will operate on an Earned Income (Cash) basis. If you have any questions about this optional step, please contact your Accountant for clarification first, then ArtsManagement Systems support prior to selecting it and running the YERO.

    Caution - This option is not typically chosen in that it is irreversible once you run the Year End Roll Over.

  7. A window opens confirming you are ready to run the Year End Rollover.

  8. THIS PROCESS MAY TAKE A LONG TIME AND SHOULD NOT BE INTERRUPTED. EVEN THOUGH IT APPEARS AS THOUGH THEATRE MANAGER IS NOT RESPONDING, DO NOT QUIT THE PROCESS.

    if you do force quit, you will need to restore to the backup and start again. Your Year End Roll Over may take less time. It depends on how many transactions were processed during the year. Large databases with millions of transactions will take overnight. Smaller databases may take as little as 5 - 10 minutes.

  9. A confirmation window opens stating the Rollover is complete.

Year End Rollover

Year End Rollover is the conversion of the general ledger from one fiscal accounting period to the next causing three things to happen:

  • It copies the current year monthly totals into the previous year monthly totals.

  • It looks at the current year donation totals for each patron and consolidates with prior years donation totals.

  • It consolidates any G/L entries that are older than six years into one single GL entry total for the 6th year.

    The Year End Roll Over function is used at the end of the fiscal year for the organization to "roll over" financial transactions and accounts to the new fiscal year. For more information on the Year End Roll Over function, click here.

Recievables Submenu

The General Ledger function allows the posting of general ledger entries, setting up general ledger accounts, looking at transactions, and handling year end rollover. The General Ledger Sub-menu is accessed from the Accounting Menu >> General Ledger.

Parts of the Receivables Submenu

Bank Deposits. If credit card payments are deposited into separate bank accounts, they may require a separate deposit number. For more information on Bank Deposits, click here.
The Receivables List window is used to review all patrons with balances in the Accounts Receivable ledger. For more information on the Receivables List window, click here.

Creating a Deposit Entry

For cash control, an employee’s cash receipts should be balanced to their sales on a daily basis.

If credit card payments are deposited into separate bank accounts, they may require a separate deposit number. A single type of payment method is used to identify each sales. Theatre Manager can quickly remove a particular payment method from the daily deposit using the delete button. Highlight the payment method to be removed from the deposit, click the delete button, and the deposit total is automatically recalculated. Your accounting polices and practices will determine how to develop the deposit totals.

  1. Open the Bank Deposits window via the Accounting >> Receivables >> Bank Deposits menu.

    The payment selection criteria window opens.

  2. Confirm the time period for which the deposit is to be created.

    Set the ending date to select all payments which have not been deposited. The current date will automatically be displayed in the date filed on the message window.

    When balancing is done the day of the sales, the date used will be the current date. When balancing is done the day after the sales, the date used will be the previous day’s date. If correcting ticket orders caused new payments, then the date used will be the current date -- when this is performed, new payments that have been entered will be included in the payment selection and may have to be removed.

    It is recommended that if the balancing is performed the day after the ticket sales, then new payments are not entered until the previous days payment receipts are balanced. This will prevent mixing payments for two separate time periods in the same deposit. If new payments have been entered, the new payments should be identified and removed from the deposit before it is created.

  3. Click the Deposit button.

    The Deposit Window will now be accessible.

    For more information on the Deposit window, click here.

  4. Verify that the payments listed match the payment receipts in hand.

    Before continuing with the deposit process, remember to balance the actual receipts to the daily receipts shown in the deposit window. 

  5. Remove any payments from the list which are not to be deposited.
  6. Click the Step 2 button.

    The second step of the Deposit window will open.

  7. Verify that there are no warnings listed at the top of the window.

  8. Enter any shortages or overages for the Box Office and Concessions.

  9. Set the preferences for the reports to be printed.

  10. Click the Deposit button to finish.

The Receivables List Window

The Receivables List window is used to review all patrons with balances in the Accounts Receivable ledger.

Parts of the Receivables List Window

This function is unavailable in this window.
Opens the Patron record for the selected patron.
This function is unavailable in this window.
This function is unavailable in this window.
Prints a list of the patrons in the Receivables List window.
Exports the list of patrons in the Receivables List window into a TXT document for use in another program.
Opens the Patron record for the selected patron.
Rebuilds the selected order to verify that it is in balance.
Runs the Order and Transaction reports to verify that all orders listed are in balance.
This function is not yet implemented.
The different ways to search the window.
Begins a search based on the parameters in the From and To fields.
Patron # The patron number of the patron.
First Name The first name of the patron.
Last Name The last name of the patron.
Company The company of the patron.
Order # The order number associated with the listing.
Balance The total balance owed by the patron.
Credit The total credit amount owed to the patron.
Tix Balance The amount of the balance that is owed for tickets.
Donation Balance The amount of the balance that is owed for donations.
Age The length of time that order has been past due.
Notes Any notes associated with the order.
Deposit Date Due The original date that deposit was due.
Final Date Due The original date the final payment was due.
Inv Date The original invoice date.
Order PO # The PO number associated with the order.
Sold By The user that sold the order.

End of Day Wizard and Daily Balancing

The End of Day wizard should be run at the end of each business day (or first thing the next morning) to create deposit and sales entries. To segregate daily business, the entries should be created prior to entering new sales and payments (corrections excepted). Creating the journal entries prior to entering new sales and recording payments, prevents combining deposits and sales for two periods in the same general ledger entry.

All ticketing and payment corrections and errors should be completed prior to creating a deposit or a sales entry.

To simplify analysis of the sales and deposit entries, create the minimum number of as sales and deposit entries as necessary in any given day. If you create more than one, you must remember to combine everything for that day in your search criteria before analyzing them.

The End of Day Wizard is accessed through the Accounting >> End of Day Wizard menu.

This will open the End of Day Wizard Window allowing you to clear up the business transactions for the day all in one location.

For more information on using the End of Day Wizard, click here.

Timing for Creating Deposit and Sales Entries

Deposit and sales entries can be created at any time. You can create them any number of times per day. If you want to balance the A/R in Theatre Manager, both the deposits and sales should be created at the same time period and at the same time. The End of Day Wizard takes you through the process and identifies if you are out of balance. If you wish, you can also do it manually using the various menu items under the accounting menu. To simplify revenue analysis, the sales entry should be created immediately after the deposit entry.

Normally:

  • The deposit and sales entry should be created daily.
  • only one sales entry is created for the same time period covering the deposit.

However, a sales entry is automatically created for each revenue date since the last sales entry was created. Should you decide not to create sales entries for a week, running the process will create a Sales Posting for each day that sales occurred in that week period.

Time Stamps on Transactions

Reviewing transactions for any time period is made possible by the date and time stamps that are placed on each transaction when it is created.

Time stamps are attached to transactions -- ticket sales, refunds, exchanges, and payments -- and are created at the time the transaction was entered into Theatre Manager. Time stamps identify the date and time that the transaction occurred and enable reports to summarize transactions for specific time periods.

Transactions created to "correct errors" are dated for the time they occurred. Orders, payments, refunds, or exchanges created today to correct yesterday’s errors are date and time stamped today. Any amounts included in the transaction are included in the deposit and sales entries created today. Any transactions required to correct yesterdays transactions should be journalized in a sales and deposit entry prior to new sales being created. These transactions should be included in yesterdays "Deposit and Sales Analysis". Refer to the section Date & Time Stamps for more information.

Employee Till Balancing

The Till Balance feature is very simple to use and allows you to have all employees balance their own tills at the end of each shift, which will speed up the End of Day and remove the room for error when employees may have already left for the day.

  1. Open the Till Balance window.

  2. If this employee has had one or more shifts since the payments have been deposited, the following window will appear (if not, proceed to step 4).

    When a shift's till is created, it is assigned a unique number. If the employee has entered one or more payments since the last time they balanced a till, and the payments have not been posted, the employee will have the option to assign the payments to the same till as they previously balanced, or to create a new shift till for the unbalanced payments.

  3. Select the Shift # and click the OK button.

    This will open the Till Balance window.

    For more information on the Till Balance window, click here.

  4. Once all payments are marked as being in the till a number should appear under the Till # column. The Imbalance column at bottom left will also have $0.00 for each item.

  5. Click the Balance button.
  6. Mark which report to print and click the Reports button.

    The Till Summary is suggested.

  7. Bundle the Till Report with the monies that were received by the employee until the time that the deposit is run.

Till Balance Window

Parts of the Till Balance Window

Summarize by... Ability to summarize the window by patron or by payment type.
Payment Method Displays the type of this payment.
Patron # The patron number for the patron that this payment is assigned to.
First Name The first name of the patron this payment is assigned to.
Last Name The last name of the patron this payment is assigned to.
Company The company name that this payment is assigned to.
Total Paid Amount paid by patron using this payment method
Till # Has this payment been marked as being in the till? The default is blank, which will change to the till number once the payments are marked manually as being in the till.
Card Number The card number/ check number of this payment.
Cash Float The amount that this till had in it at the beginning of the shift.
Payment types This is where you mark (using the check boxes) the payments as being physically in the till. Any payments that are not in the till should be marked as such. You can batch mark payments of a certain type as being in the till, then double click specific payments to remove them.
Allows you to remove certain payments from the till if they are not physically a part of this till.
Allows you to go to the selected patron's record.

End of Day What to Expect

It is important to close out the daily transactions and balance Theatre Manager on a frequent basis. If this occurs 365 days each year and the GL entry created by Theatre Manager is posted to the organization's accounting system, there should be no problems with the annual audit. This is based on making the GL entries in the accounting software exactly the same as TM creates them.

Theatre Manager is an accrual accounting system!

The Accounts Receivable account (A/R) is a revolving account to manage sales and payments. Each sale (ticket, donation or pass) increases the sales account for that item AND increases the A/R account. When the payment is received, the asset account for that payment is increased while A/R is decreased. If everything is paid for, then the net change to A/R on a daily basis will be zero. If an item is not paid for (i.e. pledge, group ticket sale, or reservation), there will be an increase in A/R on that day. At some subsequent day, once the order is paid for, there will be a decrease in A/R.

Typical GL Entries Seen at End of Day

Posting Type Debit Credit GL Entry Type
Sales of Items
Ticket Sale A/R Deferred Revenue for Event Sales Posting (SP-xxxxxx)
Donation A/R Earned Income for Donation Campaign Sales Posting (SP-xxxxxx)
Pass or Gift Certificate Sale A/R Liability for unused Passes Sales Posting (SP-xxxxxx)
Membership Sale A/R Earned Income for Membership Sales Posting (SP-xxxxxx)
Payments
Credit Card, Check or Cash Payment Visa, MCard or Bank account A/R Deposit (DP-xxxxxx)
Redemption of Pass Liability for unused Passes

A/R

Deposit (DP-xxxxxx)
Transfer to Restricted Account Asset Account for restricted donation campaigns Main Bank Account Deposit (DP-xxxxxx)
Automatically Generated Postings
On day after event, transfer from deferred to earned revenue Deferred Revenue for Event Earned Income for Event Sales Posting (SP-xxxxxx)
On year end Rollover Deferred income for donations dated in a future fiscal year Earned Income for the campaign Sales Posting (SP-xxxxxx)
Manual GL Adjustments
Adjustments to GL Any Account, usually not A/R Any Account, usually not A/R GL-xxxxxx

End of Day Wizard Window

Since Theatre Manager treats sales and payments as separate items, the user needs to do four steps each day to balance. We recommend completing all steps by the end of the day -or- next morning prior to the day's sales.

Parts of the End of Day Wizard Window

The calculator located in the upper right hand corner of the window is used to track where the balance stands as the user progresses through the End of Day process.
The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here.
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here.
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here.
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here.

Deposit Tab

Parts of the Deposit Tab

The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here.
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here.
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here.
Date The date the journal was created.
Journal # The journal to which the payment(s) was posted.
Account # The unique account number for the payment type.
Description A description of the account.
Memo A detailed description of the journal.
Debit Deposits will debit their corresponding account number for the payment type.
Credit All deposits will credit Accounts Receivable in the General Ledger.
Deposits outstanding funds. For more information on using the Deposits tab, click here.
Opens the Transaction History window with information on the payments received.

Deposit Detail Window

The Deposit window is used to enter a deposit into Theatre Manager without using the End of Day wizard.

Parts of the Deposit Window

This function is not available in this window.
Authorizes the payment through the credit card server if necessary.
Removed the payment from the deposit.
Prints a list of the payment in the Deposit window.
Opens the Patron record for the associated patron.
Summarizes the payments in the deposit by payment type.
Summarizes the payments in the deposit by patron.
Summarizes the payments in the deposit by the employee who received them.
Summarizes the payments in the deposit by the till they were associated with.
Description A description of the payment.
Quantity The number of payments.
Patron # The patron number of the patron the payment is associated with.
First Name The first name of the patron associated with the payment.
Last Name The last name of the patron associated with the payment.
Company The company associated with the payment.
Received By The employee who received the payment.
Total Paid The total amount of the payment.
Till # The till number the payment is associated with.
Payment Desc A description of the payment.
Date Received The date the payment was received.
Merchant The merchant used to process the payment.
Date Updated The last date the payment was updated.
Troutid
Auth. # The authorization number of the payment if it was a credit card.
Credit Card The credit card number used to make the payment.
Payment # The payment number.
Cash The amount of cash received with the payment.
The breakdown of all the deposits received and the total deposit amount.
Force Duplicates? If there are similar transactions that seem like duplicates and need to be authorized, this will force the transactions through on the credit card server. Duplicate transactions are rejected by default.
Cancels the Deposit window.
Moves to Step Two of the deposit process.

Sales Entry Tab

Parts of the Sales Entries Tab

The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here.
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here.
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here.
Date The date the journal was created.
Journal # The journal to which the payment(s) were posted.
Account # The unique account number for the payment type.
Description A description of the account.
Memo A detailed description of the journal.
Debit Debits will be created for there corresponding account number in the G/L.
Credit Credits will be created for there corresponding account number in the G/L.
Play Code Event the sales entry is associated with.
Begins the process of journalizing the sales entries to the General Ledger. For more information on the Sales Entry Creation process, click here.
Opens the Transaction History of the sales entries.

General Ledger - Creating Sales Entries

Once the deposits for the day have been completed, the next step in the End of Day process is to create Sales Entries in the general ledger.

  1. Click the Sales Entries tab.

  2. Click the Create Sales Entries button.

    This will open the Create Sales Entry Window allowing the user to journalize the Accounts Receivable.

  3. Enter the date up to which Theatre Manager should journalize the A/R.
  4. Click the Create Sales Entries button.

  5. Click the Done button.

    This will finish the Sales Entry process and return the user to the Sales Entry tab.

    All the Sales Entries will be displayed under the Sales Entries tab.

    In the upper right hand corner of the End of Day wizard, the amount should be zero to show that the Deposits and Sales Entries are in balance. If they are not, then research will need to be done to determine where the problem is. For more information on finding the imbalance, click here.

    The unposted sales and deposits must now be posted to the GL. For more information on posting to the General Ledger, click here.

A/R Balance Tab

Parts of the A/R Balance Tab

The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here.
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here.
The Reports tab is used for printing reports when the End of Day process is complete. For more information on the Reports tab, click here.
Patron # The number of the patron who made the order.
Last Name The patron's last name.
First Name The patron's first name.
Company The patron's company if applicable.
Order The order number.
Balance Outstanding balance on the order.
Debit The patron account is debited for purchase of tickets, memberships, etc..
Credit The patron account is credited for refunds and returns.
Tix Balance The amount of the total which is due for tickets.
Donation Balance The amount of the total which is due for donations.
Post the accounts receivable to the General Ledger. For more information on the Post to G/L process, click here.
Rebuilds the balances of the orders.
Creates a balancing entry in the GL for a Box Office write-off.

General Ledger - Posting Accounts Receivable

When payment has not been received for goods or services the balance is recorded under Accounts Receivable.

  1. Click the A/R Balance Tab on the End of Day wizard.

  2. Click the Post to GL button.

    A confirmation window will appear.

  3. Answer both questions by checking the box, and click the Post to GL button.

    The unposted sales will be added to the A/R Balance in the General Ledger and balance with the Patron A/R.

    The upper right hand corner of the End of Day wizard should still be zero. If it is not, click here for more information on finding the problem.

    A variety of reports may now be printed based on the new General Ledger entries by using the Reports Tab. For more information on printing reports, click here.

Force A/R Balance

It is possible (though rare), that you may end up with a non-zero balance in the A/R tab on the end of day wizard that you cannot find. If that occurs, you can elect to write off the A/R balance by clicking the 'Force A/R Balance' button.

You will be presented with a message similar to the one below that indicates the amount of the imbalance and asks if you want to create a balancing entry against the cash over/under account.

Before continuing, please make sure that you have done all steps to determine the source of a possible imbalance BEFORE using the 'Force A/R Balance' function and please contact the support team prior to completing this action. Forcing an EOD imbalance and writing it off is a last resort activity and you should have at least tried redoing the end of day and checking order/transaction balances.

General Ledger - End of Day Wizard Reports Tab

Parts of the Reports Tab

The Deposits tab is used for creating deposits to send to the bank. For more information on the Deposits tab, click here.
The Sales Entries tab is used to journalize all sales entries to the General Ledger. For more information on the the Sales Entries tab, click here.
The A/R Balance tab is used to journalize all outstanding A/R to the General Ledger. For more information on the A/R Balance tab, click here.
Prints the selected report to the screen.
Exports the selected report to a TXT document for use in another program.
Printed Denotes whether the report has been printed. A 'Yes' will appear when it has.
Report Description A description of the report.
Report Parameters The parameters that are used for the report.
Report Help A lengthier description of the report.

Using the End of Day Wizard

The End of Day wizard is very simple to use and allows the user to process all necessary accounting transactions from one location. There are three steps in using the End of Day wizard: Depositing Funds, Creating Sales Entries and Posting the Accounts Receivable.

  1. Open the End of Day Wizard window.

    For more information on accessing the End of Day wizard, click here.

    For more information on the End of Day Wizard window, click here.

  2. Start at the Deposits tab which will be blank. Click the Deposit Funds button.

    The Bank Deposits window will open.

  3. Enter the date up to which the user would like to make the deposits.
  4. Click the Deposit button.

    This will open the Deposit window.

    For more information about the Deposits window, click here.

  5. Click the Step 2 button to continue with the deposit.

    This will open the Confirm Deposit window.

    If the Box Office or Concession tills have an overage or shortage, fill the fields with the correct amount to show it as over or short.

  6. Click Deposit to continue with the transaction.

    The Deposit Confirmation window will open..

  7. Click the Deposit button to continue.

    Any reports selected will be generated to the screen for printing. The user will be returned to the End of Day Wizard window with the deposits displayed.

    To continue the End of Day process with adding Sales Entries, click here.

Using the End of Day Wizard with Paymentech Orbital

For complete instructions on the setup of your Orbital Merchant account within Theatre Manager click Orbital Setup.
    Completing the End of Day when setup using Paymentech Orbital is exactly the same as completing the standard End of Day as outline in the previous page. There is however one new step which requires logging into the Orbital Account, retrieving the credit card batch summary and entering the values into Theatre Manager. Access to your Orbital Account is defined in Step #5 below.
    1. Open the End of Day Wizard window. Click button from the main Theatre Manager Toolbar.

      For more information on accessing the End of Day wizard, click here.

    2. Start at the Deposits tab which will be blank. Click the Deposit Funds button.

      The Bank Deposits window will open.

    3. Enter the date up to which the user would like to make the deposits. Traditionally accept the current, default date to deposit all payments up to the moment.
    4. Click the Deposit button.

      This will open the Deposit window with the new Orbital feature.

    5. Click the Orbital button to access your Orbital Virtual Server account, obtain your transaction count and total. Enter the number of Transactions in Batch and the value for the Batch Total obtained from your Virtual Server Account.

      For more information about the Orbital Virtual Server window, click here.

    6. Click the Matches button to continue.
    7. Click the Step 2 button to continue with the deposit.

      This will open the Confirm Deposit window.

      If the Box Office or Concession tills have an overage or shortage, fill the fields with the correct amount to show it as over or short.

    8. Click Deposit to continue with the transaction.

      The Deposit Confirmation window will open..

    9. Click the Deposit button to continue.

      Any reports selected will be generated to the screen for printing. The user will be returned to the End of Day Wizard window with the deposits displayed.

      To continue the End of Day process with adding Sales Entries, click here.

Finding the Paymentech Orbital Balance

If the credit card authorization software you are using is Paymentech Orbital, you will need to access your merchant account via the web to obtain transaction totals and transaction counts while doing the end of data process.

Theatre Manager assumes you have turned off auto-settle in the admin settings and that Theatre Manager will do the settlement. Do not settle the batch using the Orbital interface.

To find the batch total, you will need to:

  • log into the Orbital Virtual Server for your merchant account with your user id and password.
  • Click on the 'Open Batch' link at the top of the web page and you will see the page below

  • On the 'Open Batch - Search' window, change the following search parameters. Others should be blank.
    • Set the Date Range option to select the entire range of dates for which cards have been authorized but not yet settled. It is safe to go back a month if you want as this will only pick up outstanding authorizations.
    • Set the Query Type to be Summary Query
    • Click the Search button
  • When the screen below is shown, look for the values in the middle of the screen called
    • Total Count in the 2nd last column of the second table. In this example it is 1 and represents the number of transactions
    • Net Amount in the last column of the second table. In this example it is 2.00 and represents the total value of the current batch that has not yet been settled. You will want these total which include any refunds that may have been purchased

  • When you have both those values, place them into the dialog window of the Theatre Manager Deposit process in the window show below and click Matches.

    These values may be zero if there are no credit cards waiting to be settled.

    If you do not know the balances or have already forced settled a batch, click No Match (this is not the normal practice).

Authorize.Net End Of Day Process

For complete instructions on the setup of your Authorize.net account within Theatre Manager click Authorize.net Setup.

End of day in Authorize.net is similar to any other merchant provider. You follow the basic end of day process outlined previously. However, Authorize.Net operates with one little (but important to know) difference compared to the other credit card service providers.

Most providers allow you to authorize cards, get a batch total, and then settle the batch. Each 'settlement' results in a batch being flushed to your bank. If you settle twice a day, you will likely have two entries in your bank account.

Authorize.net allows one batch per day. You can settle in Theatre Manager as many times as you want and all of them will be aggregated into one single batch that appears on your bank statement. That single batch is 'swept' into your bank account at a time of your choosing (set by each merchant in the online interface in authorize.net and can be changed at any time). We recommend that you set the batch sweep to be approximately 12 hours after the time you regularly do your end of day processing. For instructions on setting the sweep time, click here. For example:

  • If you do your end of day in at 8 in the morning, then setting the automatic sweep to between evening and midnight would allow sufficient time for correction.
  • If you typically do your end of day before going home for the evening, then a sweep of all settled cards at 4 am would be a good idea.

The following describes how Authorize.net differs (slightly) as it may be important to understand the effects if you need to create more than 1000 transactions between each end of day. (This is a very large number of transactions and is rarely exceeded - even by large venues and onsale dates).

Authorize.net also has an online Merchant Login where you can view your current charges at any time -and- review current unsettled transactions and past batches.

Authorize.net Authorization

To enable the level of End-of-Day reconciliation that Theatre Manager users have come to expect, the authorization in Authorize.net is done a little differently.

  • Each authorization is sent using a mode called 'auth only'. This gives you an authorization number and a guaranteed hold on the patrons credit card - just like a full authorization - for up to 30 days, or until released. The situation where you would personally experience 'auth only' is when checking into a hotel where a hold is put on your card for the duration of your stay.
  • In Theatre Manager, the amount 'held' is the exact amount of the sale (it is never more, nor less). Refer to the top part of the diagram above - Theatre Manager simply asks Authorize.net to guarantee a hold on the right amount of funds.

Authorize.net Settlement

There is a quick additional setup step inside the Authorize.net online interface in order to allow settlement from within Theatre Manager. Click here for instructions. The Authorize.net settlement process is also a little different because of the authorization process, yet provides some interesting benefits. In general, when you decide to settle your batch:

  1. Theatre Manager retrieves all the unsettled 'auth only' transactions from Authorize.net. However, Authorize.net will only send the most recent 1000 transactions back to Theatre Manager. This should be perfectly fine for almost every venue almost every day.
  2. Theatre Manager compares those transactions on a one-by-one basis to the payments that have not yet been deposited. In theory, they should match exactly. If they do, Theatre Manager goes on to the next step. If the transactions do not match exactly, then a short list of discrepancies is shown that can only be:

    1. Payments in Authorize.net that are not in Theatre Manager. This might happen if
      1. a user logs in to the Authorize.net online interface using their web browser and authorizes a card independently of Theatre Manager (this in itself is a no-no). In other words, something that should never happen.
      2. there is a communication error after Theatre Manager sends the authorization - and before Authorize.net can send on back. If these happen, then you will probably already know about it and need only void the card in Authorize.net to make both balance.
      3. there is a chargeback from visa - in which case it might show up as a discrepancy. The advantage is that you will know about these when they happen and can correct it in Theatre Manager immediately.
    2. Payments in Theatre Manager that are not Authorize.net. (I can't think of a reason how this would occur).
  3. Once you are satisfied that the payment matches the Authorize.Net batch, you settle Theatre Manager by clicking on the final deposit button on the end of day deposit window. Theatre Manager has to do the EOD a little differently than simply settle:
    1. Theatre Manager will go through each of the payments that match from the step above and tell Authorize.net to 'capture' the card. Capturing the card means that the hold is removed and instantly replaced with a binding authorization
    2. These 'captured' cards sit in the batch at Authorize.net and are 'swept' once a day to move them all into the bank, just like other authorization software.

Implications of the Authorize.net EOD approach

There are a few subtle implications of the way Authorize.net works that you may encounter in your reconciliation. Most venues should not see them, but in case you do, these are:

  • Multiple Ends-Of-Day: If you do an end of day more than once per day, you will still only see one deposit to your bank because the batch is never closed. Authorize.net 'sweeps' all 'captured' cards once per day and moves them into your bank. This may be useful as Theatre Manager can aggregate EOD into one posting if desired.
  • Running End-Of-Day during the Sweep: The Authorize.net bank sweep is typically set to run very early morning (eg, 2:00 am is a good choice). We recommend avoiding doing an end of day in Theatre Manager when the 'sweep' normally occurs otherwise part of a TM batch might be 'swept' to the bank on one day and the rest on the net day - resulting in a split batch. All a 'split batch' does is require you to use a calculator two add two numbers on a bank statement together to compare to your accounting system.
  • Refunds in the batch. There is a difference between a VOID and a refund. A void cancels out en existing charge and you will see no issues with this. However, you deposited a charge in theatre manager and then want to refund that money some days or months later, you can do so with the 'independent refund' feature in Authorize.net. If you enable this feature:
    • you SHOULD limit who can provide refunds -and-
    • you MUST settle your TM batch in the same day that you did the REFUND in order to see it in the end of day.
    REFUNDS are automatically swept to the bank daily so you have a limited time window to see them in end of day (eg one day).
  • More that 1000 authorizations between End Of Day: It is very rare that ay venue will have 1000 distinct transactions in any one day - and likely only on a heavy on-sale day. 1000 authorizations might reflect well over $0.5M per day. On the rare day that you may have more than 1000 authorizations, you may wish to plan your day and:
    • Run an end of day when you are nearing 1000 transactions. This is because Authorize.net will retrieve only the most recent 1000 transactions and doing an end of day approximately every 1000 transactions means that the standard settlement process will run normally, providing a good edit list if possible mistakes.
    • On a really busy day, you can simply use the methodology for large batches and settle everything after all goes quiet for the day. If Theatre Manager cannot do the normal settlement process for Authorize.net, you will get a message similar to the one at right informing you. At that point you will need to get a batch total from the online interface -- and compare it manually to the Theatre Manager total. When both agree, simply close the batch and settle as normal. TM will avoid the payment balancing step (due to the Authorize.net 1000 transaction download limitation) and set all cards to 'capture'. The bank sweep will get them the next day and move them to your bank as normal.

Totals for Large Authorize.net Batches

If the credit card authorization software you are using is Authorize.net, you may need to access your merchant account via the web to obtain transaction totals and transaction counts while doing the end of data process.

This should only be required when there are more than 1000 transactions in a batch. This is due to a limitation on the Authorize.net servers which only returns the 1000 most recent transactions (suitable for most days business). If you are in a day with more than 1000 transactions, use the batch total and transaction count to compare to the totals in theatre manager and then force settle. TM will then change all cards to 'capture' them.

If there are less than 1000 transactions in the batch, Theatre Manager should identify discrepancies automatically.

Theatre Manager assumes you have turned off auto-settle in the admin settings and that Theatre Manager will do the settlement. Do not settle the batch using the Authorize.net interface.

To find the batch total, you will need to:

  • log into the Authorize.net Merchant Login window and enter your user id and password for your merchant account.
  • Click on the 'Reports' link at the top of the web page and you will see the page below

  • Click on the 'Transaction Statistics' on the left side.
    • Set the Transaction Type to Unsettled.
    • Click the Run Report button
  • When the screen below is shown, look for the values in the right side of the screen near the bottom:
    • Total Count in the last column. In this example it is 11 and represents the number of transactions
    • Net Amount in the last column. In this example it is 1,053.27 and represents the total value of the current batch that has not yet been settled.

  • When you have both those values, compare them to the credit card total for that batch in Theatre Manager and continue if in balance. If not in balance, then you will need to compare the payment list in TM with the transaction audit list on the server.

The End of Day Balance Reports

Reports are the best way to find an imbalance in the GL. The reports section, provided in the End of Day Wizard, are the most commonly used accounting reports. To view all Accounting Reports Click Here.
  1. Click the Reports tab in the End of Day wizard.

  2. Double click on the report(s) to be printed.

    The reports will be generated on the screen. Click the Print button on any reports that the organization may want paper copies of.

    Once all reports have been printed, and there is no imbalance, the End of Day process is complete. Congratulations!

Troubleshooting End of Day Wizard Problems

This page describes what to do if trying to solve end of day problems that prevent posting to the General Ledger. If any one of the steps in this section below does not fix the out-of-balance problem, try the next step or the other sections

Also, note the 'Create Sales Entries' process in the end of day wizard actually takes two passes at checking for an imbalance. If your venue is not busy, this will handle most end of day issues automatically. However, if it does not -AND- you are having an extra busy day, then re-running the 'Create Sales Entries' can catch any sales that straggle in and counts them.

If your issue is:

  • You received a deposit in process message when attempting to use the end of day, refer to resetting end of day in Company Preferences to reset all end of day settings (Normal approach) -or-

    You can reset the 'deposit status' for the specific merchant account in merchant setup (This avoids resetting all merchant accounts and the overall EOD in progress setting).

  • Matching a deposit to PC Charge, please refer to solving PC Charge Imbalance.
  • Making the end of day balance go to zero so you can post, please refer to correcting an imbalance to resolve the problem
  • The inability to post to the general ledger after balancing, please refer to cannot post to the General Ledger
  • you receive a message indicating that some orders are being sold, you might need to clear some of them to get end of day to balance.

Correcting an Imbalance in the End of Day Wizard

  1. First, verify no users are in the middle of selling tickets, donations, or passes. The End of Day wizard excludes any order in the process of being modified (i.e. tickets being sold) and does not journalize them.
    • When you start the end-of-day wizard, if there any orders in the state of being sold, you will see a list of the orders, the patron and the user who is editing the order. A message is displayed indicating the probable resolution.
    • If an order is being sold and it contains a balance, then your end-of-day will be out by that amount. Therefore, if orders are older than 3 hours, you may want to talk to the sales representative and/or clear the order being sold flag by highlighting it on the list and clearing it. You can also access this window from Setup >>Batch Functions >>Orders Currently Being Sold.
  2. Re-run the End of Day process again to see if any new sales show up.
    • Do the sales entries again to look for new sales that came in while the last 'create sales entries' was running and compiling the G/L. This can be needed if it was a very busy day and sales are still occurring while the a prior 'create sales entries' was being processed. Also, note TM is designed to allow sales to occur while end of day is being done, so this is normal.
    • Optionally, redo the deposit to look for new payments. You should never do this step unless you plan on taking the extra money to the bank. Any money highlighted in this step would also have been displayed in the 'Pending Deposits' value on the upper right of the end of day wizard. This means doing a second deposit will never fix an end of day issue.
  3. Run a Transaction History >> Transaction History List report.
    • Set the criteria as: trans date revenue >= (current date and time) to see if any user has their computer clock set into the future.  If an order has a date set in the future, Theatre Manager will not post that order until that date/time has passed.

      Theatre Manager uses the server date for all transactions, so this could only occur if the server date was set wrong (and in the future), and somebody or automatic time sync process discovered the server time error and reset it. You will rarely ever find this to be the problem.
    • However, If this is the case:
      • Stop all sales (including pausing the web listener) and set the clock forward on both the server and the computer handling the End of Day process and redo the deposit/sales postings.
      • Re-run the End of Day process to get these payments and sales entries. IGNORE any post dated payments.
      • Then change the date on the deposit and sales entries to today.
      • Change the date and time on the server and computer clock back to the proper time. After the future transactions have been posted, you can resume normal sales.
  4. Run the report called Utility Functions and Database Analysis Reports >> Check Order and Transaction Balances.
    • Set the criteria as:
      • order date updated >= (last date in balance))
      • AND order flag-tickets archived=NO
      • AND order flag-reservation only = NO
    • Fix the orders and transactions that appear in the report to make them balance.
    • Re-run the End of Day wizard.
  5. Run Setup >> Batch Functions >> Order Balances
    • As criteria, use: dates between (last date balanced) and (today).
    • Re-run the End of Day wizard.
  6. Go into Accounting -> General Ledger -> G/L Entries.  Are there any manual G/L entries since last time balanced?
    • If so, check to see why it was created, and see if that is what is causing the imbalance.
    • Double click on the entry, and look at the A/R line.
    • If the A/R line matches the out of balance amount, it is the problem.
    • Re code the manual GL entry so that it does not adjust the A/R account.
    • Re-run the End of Day wizard. 
  7. Did the system crash in the middle of creating sales entry?  If so make sure G/L entries are not out of balance.
    • Go back into Accounting -> General Ledger -> G/L entries, and make sure debits equal credits.
    • Run a Transaction History by Play (Totals only) report for the sales posting that is out of balance with the criteria:
      • trans g/l reference # = (the SP journal entry that is out of balance).
    • Most likely, if this occurred, there are missing sales, donations, memberships, ticket fees, order fees, exchange fee and taxes in the A/R line. A manual correction of the GL Entry is required (or simply a reposting of the missing transactions) to add missing detail lines or adjust the debit/credit amount of the existing lines to match to the transactions that were journalized to the G/L Entry.
    • Run a Utility Functions and Database Analysis >> Check Transaction and G/L Entry Balances report with the criteria:
      • trans date revenue >= (the last time the EOD was in balance).
    • This report will ensure that all transactions journalized to the GL Entry actually match the detail lines in the GL Entry. If not, a manual correction of the GL Entry is required (or simply a reposting of the missing transactions) to add missing detail lines or adjust the debit/credit amount of the existing lines to match to the transactions that were journalized to the G/L Entry.
    • Re-run the End of Day wizard.
  8. Did the system crash in the middle of a deposit?  The deposit entries will need to be fixed in order to balance.
    • Go to ,Accounting >> General Ledger >> G/L Entries, and check to see if there are two deposits for one day.
    • Run a Bank Deposit report for both deposit numbers.  One deposit will appear to be in balance, but will be lower than expected, while the other one will be unbalanced.
    • Edit the deposit to match the amount that the other deposit is off. For example:
      • The deposit total is $2000, half cash and half check.
      • The deposit that balances totals $600 cash and $500 check, with $1100 A/R.
      • The other Deposit totals $2000, but does not have A/R.
      • Change the deposit that does not balance to show $400 cash, $500 check and $900 A/R, so that the two deposits will total $1000 cash and $1000 check.
    • Run a Utility Functions and Database Analysis >> Check Transaction and G/L Entry Balances report with the criteria:
      • trans date revenue >= (the last time the EOD was in balance).
    • This report will ensure that all transactions journalized to the GL Entry actually match the detail lines in the GL Entry. If not, a manual correction of the GL Entry is required (or simply a reposting of the missing transactions) to add missing detail lines or adjust the debit/credit amount of the existing lines to match to the transactions that were journalized to the G/L Entry.
    • Re-run the End of Day wizard.
  9. Has anybody gone into a Patron's transactions and either duplicated or reversed debits and credits in an attempt to fix something? If so:
    • Contact AMS with the patron account, the order and the transactions that have been changed.
    • If possible, AMS can assist with finding the transactions and creating new ones to balance the End of Day. 
  10. Run a Utility Functions and Database Analysis Reports >> Check Order and Transaction Balances report again.
    • Broaden the criteria to look for more data:
      • order date updated >= (a much longer time in the past)
      • AND order flag-tickets archived=NO
      • AND order flag-reservation only = NO
    • Fix the orders for any patrons orders and transactions who appear in the report.
    • Re-run the End of Day wizard.

Cannot Post to the General Ledger

Follow these steps if the user is unable to post to the general ledger in the End of Day wizard.  If a step does not fix the posting problem, proceed to the next step.

Problem

Action

Has the End of Day been completed? If not, complete an End of Day.
Is it in balance? If not, review the instructions above on finding and fixing an imbalance.
Are account numbers missing? Check to make sure that all account numbers are entered in deposit and sales entry windows in End of Day.
Are any GL entries unbalanced? Go into Accounting >> General Ledger >> G/L Entries, and make sure that all debits and credits are equal for each entry.
Is it a new fiscal year? If the organization is at or past year end, a Year End Roll Over needs to be completed. If the organization has not done a year end rollover, it will not be able possible to post GL entries in the new fiscal year. For more information on handling a Year End Roll Over, click here.
Are there any posting dates in the future? Check sales posting dates - are any in the future? Future dates cannot be posted.
Does the user have permission? Does the user have authorization/permission in the user ID permissions in the system to post? If not, the user will need to obtain permission.
Is PC charge different than TM? It is possible that Theatre Manager got a timeout sending a credit card, and if it was sent again with a force duplciate, you would expect this. Compare TM edit list with the authorization detail in PC Charge and then void the extra in PC charge. If the deposit doesn't match, them please refer to solving PC Charge Imbalance

Deposit In Progress flag

If you experience an interruption of power or connection to the database server during the End Of Day, when you attempt the End Of Day again, Theatre Manager may respond with a message that a 'Deposit is In Progress,' indicating that it believes the End Of Day Wizard is still active and is currently depositing credit card funds through your merchant processor.

The resolution for this is simple, and you can get back to running your End of Day in seconds by unchecking the 'Deposit In Progress' box in the Merchant Account setup. You cannot check this box, you can only uncheck it. Only do so if you are 100% sure there is no settlement occurring for this merchant account (i.e. nobody has End Of Day open). Unchecking it will reset the End Of Day and allow a settlement to occur.


To Reset the Deposit In Progress flag:


  1. Ensure that no one is currently doing the End Of Day.

  2. Log on as the Master User.

  3. Go to the Setup>>System Tables>>Merchant Account menu.

  4. Select your Merchant account from the list.
  5. Double click on the Merchant account to open it.



  6. Click on the tab.


  7. Uncheck the 'Deposit Status' box.


  8. Logoff as the Master user and logon using your Employee account.

  9. Restart and proceed with the End Of Day.

Daily Change in A/R and the End Of Day

There are two reports that can be compared while performing the End Of Day to determine which event / play(s) and/or payments caused an A/R Balance to show in the End-Of-Day process, yet there needs to be significant care used when comparing the reports and an understanding of their meaning.

The first is the GL Journal Entry Summary By Account. This is the first report recommended that all venues run on a daily basis to inform the Accounting department of the GL Transactions made by Theatre Manager. It is a complete account of all sales and payment activity entered into Theatre Manager for a period of time. An example of a GL Journal Entry Summary By Account report appears below:

The other report that can be used is the Payment Summary - Sales Transaction Allocation report. The AR amount on the Sales Transaction report fluctuates as the days progress, as tickets are sold and payments are received. Tickets sold, but not paid for, payments taken for tickets sold previously, ticket exchanges/upgrades/downgrades, or ticket refunds affect the Daily Change in AR. Therefore the Sales Transaction Allocation report cannot be used as an accurate measuring stick for allocating sales revenue to an event / play based on the payments received. An example of the Sales Transaction Allocation report appears below:

The critical piece to compare is the date - and time - range of the two reports. In order to do this, you will need to look at the General Ledger postings to find when the last posting in the previous End of Day occurred.

  1. Go to the Accounting>>General Ledger>>GL Entries menu.

  2. Search for the Journal entries for a week or so prior to the last End Of Day.

  3. Sort the report by the Date Posted column.

    This will group the transactions in the order they were posted (matching each End-Of-Day process).

    The listing shows the last posting of the previous End Of Day was on May 2, 2011 at 2:15 PM. The Sales Transaction report, therefore, needs to start at least one minute after the last posting (2:16 PM).

  4. Open the Sales Transaction Allocation report.

    Enter criteria to obtain transactions from 2:16 PM (one minute AFTER the previous End Of Day).

  5. Run the Sales Transaction Allocation report.

    The Sales Transaction Allocation report will now match the GL Journal Entry Summary by Account report.

The Transaction Monitor

The Transaction Monitor displays the transactions which have taken place on the current day. Theatre Manager automatically updates the monitor every thirty seconds.

Parts of the Transaction Monitor Window

This function is not available in this window.
This function is not available in this window.
This function is not available in this window.
This function is not available in this window.
Prints a copy of the information in the window.
This function is not available in this window.
Opens the Transaction window. For more information on the Transaction window, click here.
Forces an update of the data in the window immediately.
First Name The first name of the employee who performed the transaction.
Last Name The last name of the employee who performed the transaction.
Event / Play Code The event / play code of the event that was affected.
Event / Play Title The title of the event / play affected.
Performance The performance the transaction occurred for.
Hour The hour in which the transaction occurred.
Quantity The quantity of tickets in the transaction.
Gross The amount of sales of the transaction.
Exchange The exchange amount of the transaction
Refunds The refund amount of the transaction.
Donation The donation amount of the transaction.
Membership The membership amount of the transaction.
Total The total of the transaction.
Date The date of the transaction.
Time The time of the transaction.
Fee The fee associated with the transaction.
Campaign The donation campaign associated with the transaction.
Description A description of the transaction.
Seq # The sequence number of the transaction.
Code
Trans. Date The transaction date.
Total The total of the transaction.
Event / Play # The event number associated with the transaction.
Performance # The performance number associated with the transaction.
Selection to show the transactions for the current day, current hour or by the last two hours.
The preferred view of the transactions to be displayed in the monitor window.

Creating G/L Entries

Theatre Manager is designed to automatically facilitate a number of the processes involved with creating and tracking postings to the General Ledger. To review these postings, the G/L Entries window can be used. For more information on the G/L Entries window, click here.

How Theatre Manager Works with the G/L

There are three types of General Ledger entries created by Theatre Manager:

  • Deposit entries that summarize payments by the method of payment such as cash, check, credit card, other and custom payment types.
  • Sales entries that summarize the revenue received for ticket sales (and refunds, exchanges), donations and passes, gift certificates and memberships.
  • Manual entries that record periodic transactions, such as the payment of tax liabilities, corrections to reallocate revenue, year end activities and any adjustments needed to balance the A/R.

Timing for Creating Deposit and Sales Entries

Deposits and sales entries can be created at any time. The organization can create them any number of times per day. In order to balance the A/R in Theatre Manager, the two entries should be created for the same time period and at the same time.

The End of Day Wizard takes the user through this process and identifies any transactions that are out of balance. For more information on the End of Day wizard, click here. It can also be done manually using the various menu items under the accounting menu.

To simplify revenue analysis, the sales entry should be created immediately after the deposit entry.

Normally:

  • The deposit and sales entry should be created daily.
  • Only one sales entry is created for the same time period as the deposit.

However, a sales entry is automatically created for each revenue date since the last sales entry was created. Should the user decide not to create sales entries for a week, running the process will create a Sales Posting for each day that sales occurred in that week period.

Recommended Daily Practice

The End of Day wizard should be run at the end of each business day (or first thing the next morning) to create deposit and sales entries. To segregate daily business, the entries should be created prior to entering new sales and payments (corrections excepted). Creating the journal entries prior to entering new sales and recording payments, prevents combining deposits and sales for two periods in the same general ledger entry.

All ticketing and payment corrections and errors should be completed prior to creating a deposit or a sales entry.

To simplify analysis of the sales and deposit entries, create the minimum number of sales and deposit entries as necessary in any given day. If more than one is created, the user must remember to combine everything for that day in your search criteria before analyzing them.

Time Stamps on Transactions

Reviewing transactions for any time period is made possible by the date and time stamps that are placed on each transaction when it is created.

Time stamps are attached to transactions -- ticket sales, refunds, exchanges, and payments -- and are created at the time the transaction was entered into Theatre Manager. Time stamps identify the date and time that the transaction occurred and enable reports to summarize transactions for specific time periods.

Transactions created to "correct errors" are dated for the time they occurred. Orders, payments, refunds, or exchanges created today to correct yesterday's errors are date and time stamped today. Any amounts included in the transaction are included in the deposit and sales entries created today. Any transactions required to correct yesterdays transactions should be journalized in a sales and deposit entry prior to new sales being created. These transactions should be included in yesterdays "Deposit and Sales Analysis".

The General Ledger Entries Window

This window is accessed through the Accounting >> General Ledger >> G/L Entries menu. The window displays the transactions which have been posted to the G/L during the times defined in the search criteria.

Parts of the G/L Entry Window

Begins the creation of a new general ledger entry. For more information on creating manual entries, click here.
Opens the selected entry in the G/L Entry Detail window. For more information on the G/L Entry Detail window, click here.
This function is unavailable in this window.
This function is unavailable in this window.
Prints a copy of the currently selected entry.
Exports a copy of the currently selected entry. This only exports the listed entry. For a detailed export of the entry, use the Export G/L button.
Reverses or unposts the currently selected entry.
Opens the selected entry in the Transaction History window to allow the user to see all transactions incorporated into the entry. For more information on the Transaction History window, click here.
Exports the detail of the selected entry. For more information on using the Export G/L function, click here.
The search criteria options available for the window.
From To The search criteria to be used for the search.
Begins the search process.
Include: The types of accounts to be included in the search. Check the box next to the ones to be included.
Date When the entry was added to the General Ledger.
Journal # The journal number assigned to the entry.
Description A brief description of the entry.
Debit The amount which was debited.
Credit The amount which was credited.
Date Posted The date which the entry was posted.
# Trans The number of transactions which the entry is composed of.
Exported Notes whether the entry has been exported or not.

Reviewing the Transactions for a General Ledger Entry

  1. Open the G/L Entries window.

    For more information on the G/L Entries window, click here.

  2. Select the entry to be viewed.

    For more information on finding a G/L entry, click here.

Creating Manual GL Entries

Manual G/L entries are most commonly used to correct an entry when an incorrect G/L account is selected. They can also be used to account for expense transactions that take place outside of Theatre Manager.

 

  1. Click the GL Entries button at the top of the window.
  2. Click the New button at the top of the All Journal Entry Types window.
  3. Adjust the date if required.
  4. Enter a Description for the entry.
  5. Enter a detailed note indicating the reason for the entry.
  6. Click the Save button at the top of the window.
  7. Click the New button in the lower left corner of the G/L Entry Detail window.
  8. Click the account icon to the right of the Account field.
  9. Select the CREDIT G/L account.
  10. Click the Select button in the lower right corner to select the account number.
  11. Enter the Amount of the CREDIT.
  12. Click the OK button.
  13. Click the New button in the lower left corner of the G/L Entry Detail window.
  14. Click the account icon to the roight of the Account field.
  15. Select the DEBIT G/L account.
  16. Click the Select button in the lower right corner to select the account number.
  17. Enter the amount of the DEBIT.
  18. Click the OK button.

 

Depending on the date, the entry will be posted the next time the End of Day Wizard is run and the Post to G/L step is taken.

General Ledger Entry Detail Window

The General Ledger Entry Detail window is used for creating new G/L entries and examining posted entries.

Parts of the G/L Entry Detail Window

Begins the creation of a new general ledger entry. For more information on creating manual entries, click here.
Saves the general ledger entry.
Duplicates the general ledger entry.
Reverts to the last saved version of the general ledger entry.
Deletes the general ledger entry.
Prints a copy of the general ledger entry.
Checks the spelling of all text entry fields.
Reverses or unposts the currently selected entry. For more information on using the Unpost function, click here.
Opens the selected entry in the Transaction History window to allow the user to see all transactions incorporated into the entry. For more information on the Transaction History window, click here.
Exports the detail of the selected entry. For more information on using the Export G/L function, click here.
G/L Entry Date The date the entry was created.
A mini-calendar for the purpose of date lookup.
Journal # The journal entry number for the general ledger entry.
Description A short description of the entry.
Note A more detailed description of the entry.
Date Posted The date the entry was posted to the general ledger.
# Transactions The number of transactions included in the entry.
Source The source of the entry.
The G/L Detail tab is used for adding the debits and credits to the different general ledger accounts. For more information on the G/L Detail tab, click here.
The Transactions tab is used to see all transactions that are incorporated into the entry. For more information on the Transactions tab, click here.

Entry Detail - G/L Entry Tab

The General Ledger Entry Detail window is used for creating new G/L entries and examining posted entries.

Parts of the G/L Entry Detail G/L Detail Tab

The Transactions tab is used to see all transactions that are incorporated into the entry. For more information on the Transactions tab, click here.
Account # The account number used in the transaction.
Description A description of the transaction.
Memo The memo associated with the transaction.
Debit The debit amount of the transaction.
Credit The credit amount of the transaction.
Event / Play Code The event / play code associated with the transaction.
Creates a new G/L transaction.
Opens the selected G/L transaction.
Deletes the selected G/L transaction.

Entry Detail - Transactions Tab

The General Ledger Entry Detail window is used for creating new G/L entries and examining posted entries.

Parts of the G/L Entry Detail Transaction Tab

The G/L Detail tab is used for adding the debits and credits to the different general ledger accounts. For more information on the G/L Detail tab, click here.
Begins a search of the transactions.
Include The types of transactions to include. To remove a type from the search, uncheck the box next to the item.
Seq # The sequence number of the transaction.
Trans Date The date of the transaction.
Journal No The journal number of the transaction.
Code The transaction code associated with the transaction.
Transaction Desc A description of the transaction.
Order # The order number associated with the transaction.
Event / Play The event / play associated with the transaction.
Performance The performance associated with the transaction.
Type The type of transaction.
Description of Entry A description associated with the entry of the transaction.
Creates a new transaction.
Opens the Transaction Detail window.
Deletes the selected transaction.

Creating a General ledger Sales Entry

The Revenue Date Ending is be the last revenue date orders are to be selected for the sales entry. Orders which have been realized as revenue and have not been journalized will be selected if they are on or prior to this date. Refer to Default Data General Ledger Setup for more information on determining when an order is realized as revenue. The current date will automatically be displayed in the revenue date field.

When balancing is done the day of the sales, the date used will be the current date.

When balancing is done the day after the sales, the date used will be the previous day’s date -- the date the sales were entered. If correcting ticket orders caused new ticket orders, ticket exchanges, or ticket refunds, then the date used will be the current date -- when this is performed, new ticket sales that have been realized as revenue will be included in the sales entry creation.

It is recommended that if the balancing is performed the day after the ticket sales, then new ticket sales are not entered until the previous days sales are balanced. Creating the sales entry creates a general ledger entry that summarizes the sales revenue. A separate entry is created for each date which sales, exchanges, and refunds were recorded. When the entries are created daily and no corrections are made after posting, only one entry per day is created. When entries are created the day after sales, and corrections caused new orders, exchanges, or refunds to be created, two sales entries will be created for the same revenue date. One entry is created for the date of the original sale and the second entry is for the corrections entered the day after. The two sales entries must be manually combined when balancing to the deposit entry. If several days passed since the last Create Sales Entry was created, several sales entries are created, one for each day ticket activity was recorded.

  1. Open the Create Sales Entry window via the Accounting menu.

    The Journal Entry Types window will open.

  2. Click the New button.

    A G/L Entry Detail window will appear

  3. Enter the appropriate information and click the Save button.

    The sales entries will be created and journalized to the GL.

Exporting General Ledger Entries

Exporting General Ledger Entries allows you to take the entries and import them into your accounting software package. 

  1. Access to the G/L Entries is through the Accounting >> General Ledger >> G/L Entries menu.

  2. Set the date in the To and From fields for the transactions to be exported, and click the Search button.
  3. Select the entries to be exported.
  4. Click the Export G/L button.

    This will open the user's operating system's Save dialog.

  5. Enter a filename to save the export under and click the OK button.

    The file will now be saved in Tab Delimited format for import into another program. Please reference the program's help section for information on importing.

Correcting Transactions in the G/L

The Transaction Detail displays all information pertaining to a specific transaction. To view the detail of a particular transaction, select the transaction tab on a Patron's record and double click on the transaction. For more information on accessing the Patron Transaction tab, click here.

  • in order to make a correction to transactions the user MUST have a Master Users status in Theatre Manager.
  • T same transaction history list can be accesses from many places in Theatre Manager such as the End of Day wizard, Plays & Dates, GL Entry Window, etc. The contents of the transaction list varies depending on the route used to access it.

  1. Click the button from the patron window.

    The Transaction History Record will appear.

    Click the Search button to view all transactions.

  2. Double Clicking on the selected transaction will open the Transaction Detail window.

  3. Click Duplicate and Reverse button.

    A transaction can be duplicated (and reversed) to make a correction to a transaction that has already been journalized to the General Ledger. The result of duplicating a transaction is an un-posted journal entry which reverses the debit or credit result of the original transaction. This un-posted journal entry will be journalized the next time an End of Day, Create Sales Entry routine is generated.

    Click the No Button to cancel duplicating and reversing the transaction.

  4. Click the to reverse debit or credit created in error.

    This is used to correct a transaction that has been created in error and has not yet been journalized to the General Ledger resulting in a reversal of the debit or credit created by this transaction. It can only be preformed by Arts Management. This is an option rarely used.

Setting up the Chart of Accounts

The following steps are required to setup the General Ledger. If you don not compete the setup procedures, this could cause errors in posting.

  1. Confirm and update the credit card types in the Code Table setup.

    For more information on setting up the Credit Card types, click here.

  2. Determine the detail required for tracking sales revenue, ticket markups, ticket discounts, ticket exchanges, and ticket refunds.

    For more information on the Detail Level, see below.

  3. Determine the taxes that are applied to ticket sales and set the Default Data Tax controls so they are applied correctly.

    For more information on the Tax Table setup, click here.

  4. Create or update the General Ledger accounts.

    For more information on creating a general ledger account, click here.

  5. Enter the account numbers required for posting into the Default Data general ledger window.
  6. Determine when receivables are to be recorded in the General Ledger.

    For more information on this setting, click here.

  7. Input the correct revenue account numbers into the setup windows under the Events / Plays.

Determine the General Ledger Revenue Detail Required

The Plays and Dates window has seven general ledger account number fields. These fields are used to enter account numbers from the General Ledger Chart of Accounts to direct the type of revenue received, to a specific account number. Depending on the level of detail your organization requires, you can enter separate General Ledger account numbers in each field, or the same account number could be entered in all the fields.

 

The number of General Ledger accounts setup depends on the detail required.

Detailed Setup

Simplified Setup

The maximum detail is achieved when each event / play has a separate general ledger account number for sales, refunds, exchanges, markups, discounts, and service charges. The General Ledger would provide detailed information for each account. The general ledger entries created would display each revenue account affected by the transactions journalized in the entry.

A simplified setup would use the same general ledger account number for sales, refunds, exchanges, markups and discounts. Another general ledger account number would be setup for service charges. The General Ledger Chart of Accounts would have only one revenue account. The general ledger entries created would display only one account number for all the transactions journalized for the event / play, recording all the revenue into one account.

Chart of Accounts Window

The General Ledger Chart of Accounts contains all the accounts your organization sets up in the G/L. Both the active and inactive accounts can be displayed using the selection field at the bottom of the window.

To open the Chart of Accounts, select the Accounting >> General Ledger >> G/L Accounts menu.

The G/L Chart of Accounts window opens.

Parts of the GL Account Window

Insert a New G/L Account.
Open the detail window for a G/L Account.
Create a copy a G/L Account
Delete a selected G/L Account.
Generate a report of the current list of G/L Accounts.
Export the G/L Account details.
Asset Displays all the accounts which have been setup as Asset Accounts. Click here to view a sample of Asset accounts.
Liability Displays all the accounts which have been setup as Liability Accounts. Click here to view a sample of Liability accounts.
Equity Displays all the accounts which have been setup as Equity Accounts. Click here to view a sample of Equity accounts.
Income Displays all the accounts which have been setup as Income Accounts. Click here to view a sample of Income accounts.
Cost/Sales Displays all the accounts which have been setup as Cost/Sales Accounts. Click here to view a sample of Cost/Sales accounts.
Expense Displays all the accounts which have been setup as Expense Accounts. Click here to view a sample of Expense accounts.
Other Income Displays all the accounts which have been setup as Other Income Accounts. Click here to view a sample of Other Income accounts.
Other Expense Displays all the accounts which have been setup as Other Expense Accounts.
Account # The eight digit account number of the account.
Description The description of the account which is viewed on reports and any general journal entries which involve the account.
Level The report level of the account. This feature is a future enhancement of Theatre Manager meant to represent indenting on the reporting and sub total levels. In other words, if something is at level 1, it is a grand total, Anything that is a 2 and under is accumulated into the grand total.
Type The type of account either Detail or Posting. This is another future enhancement of Theatre Manager used to designate whether the account is a detail account or a posting account when printing summary level reports.
Debit/Credit If the account is a Debit or Credit Account.
Posting If the account is posted to the General Ledger
Active If the account is set as active or inactive.

Deleting General Ledger Accounts

Only accounts which have not been used in a transaction may be deleted.

For information on inactivating a G/L Account, click here.

  1. Find the account to be deleted.

    For more information on finding a G/L Account, click here.

  2. Click the Delete button.

    If the account has been used for a transaction the following message will appear.

    If the account has not been used then the following message will appear.

  3. Click the button to confirm.

    The account will be removed and a deletion confirmation will appear at the bottom of the window.

Determine the Chart of Accounts

Creating the Chart of Accounts requires understanding how the General Ledger will be used to generate information. For more information, refer to the sample Chart of Accounts by clicking here.

Minimum General Ledger Accounts

The suggested minimum number of General Ledger Account numbers are outlined in this table. The organization may choose to operate with fewer or more accounts.

Minimum General Ledger Accounts

Type of Account

Cash

Asset

Check

Asset

Accepted Credit Cards

Asset

Vouchers Received

Asset

Other Payments

Asset

Accounts Receivable

Asset

Accounts Receivable - Future Payment

Asset

Accounts Receivable - Outlet

Asset

Accounts Payable

Liability

City/Municipal Tax Payable - If this tax is collected

Liability

Provincial/State Tax Payable - If this tax is collected

Liability

Federal Tax Payable - If this tax is collected

Liability

Prepaid Gift Certificates

Liability

Deferred Donation

Liability

Commissions Payable

Liability

Order Fees

Revenue

Exchange Fees

Revenue

Reprint Fees

Revenue

Mail Fees

Revenue

Sales Account for Each Event

Revenue

Cash Over/Under

Expense

Donation Bank Transfer

Expense

Bank Service Charges

Expense

Donations

Other Income

Required General Ledger Accounts

  1. Open the Code Table Window via the Setup >> System Tables >> Code Tables menu.

  2. Select Payments.

    A list of required general ledger accounts is displayed.

  3. Select Default Posting Accounts.

The account names that appear in the list are the minimum number of accounts required for the General Ledger to operate and, except the credit card types, are determined by Theatre Manager. The credit card types that appear are determined by the credit card types entered in the Credit Card Category of the Code Table. All additional credit card types to the Code Table requires that Accounting Default Data be updated with a corresponding account number.

The actual general ledger account numbers used depends on the accounts set up in the General Ledger.

All required accounts must have a corresponding account number otherwise Theatre Manager we be unable to create deposits and revenue allocations.

Editing a General Ledger Account

To edit an account, you change some of the account details. Accounts can be changed to debit or credit accounts, active or inactive etc.

  1. Open the Chart of Accounts.

    For more information on accessing the Chart of Accounts, click here.

    For a detailed description of this window, click here.

  2. Find the account to be edited.

    For information on finding a G/L account, click here.

  3. Double click the account to open the Account Detail window.

    For a detailed description of this window, click here.

  4. Once the changes have been completed, click the Save button.

Setting an Account as Inactive

Over time, accounts in the GL may become obsolete. These accounts cannot be deleted because they still hold financial information. A user with the proper security clearance can set these accounts as inactive. Once an account is set as inactive it can no longer be used unless it it is reactivated.

  1. Open the Chart of Accounts window.

    For more information on accessing this window, click here.

  2. Find the account to be set as inactive.

    For more information on finding a general ledger account, click here.

  3. Double click the account to open the Account Detail window.

  4. Uncheck the Status Active box.

    The account will now be set as inactive and can no longer be used.

Finding General Ledger Accounts

  1. Open the Chart of Accounts window.

    For more information on accessing the Chart of Accounts window, click here.

  2. Select the type of search to use to find the account.

  3. Enter the range of accounts to search for in the To and From fields.
  4. Click the Search button.

    All matching entries will be displayed.

    To view the details of an account double click the account.

G/L Account Detail

The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.

Parts of the Account Detail Window

Saves the current general ledger account.
Creates a duplicate of the current general ledger account.
Reverts to the last saved version of the general ledger account.
Deletes the general ledger account. If there are transactions associated with the account, it cannot be deleted.
Prints the information in the general ledger account.
Checks the spelling in all text entry fields in the window.

Account Type

Designates whether the account is a detail account or a posting account when printing summary level reports. Available for future enhancement. Not used at this time.
Account Number An account is made up of eight digits with the first digit corresponding to the type of account. For more information on Account Types, see below.
External Account External Account is a 50 character alpha-numeric field that will accommodate systems with longer account numbers or ones which include letters. When printing reports or exporting, the external account number will print or be visible. For use specifically with the Banner financial package and similar. Clients who do not need this longer field can simply duplicate the internal account number here. Information about the different export formats can be found here.
Description Description allows the account to be named. The account number and descriptions are displayed on reports and on any general journal entries that affect the account. The more detail used to explain the account, the more easy reports will be to read.
Status Used to indicate that the account is in use. If accounts are retired, or no longer required, it may be unchecked.
The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here.
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here.
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here.
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here.

 

Account Types

Type of Account

First Number

Asset

1

Liability

2

Equity

3

Income

4

Cost of Sales

5

Expenses

6

Other Income

8

Other Expenses

9

The next four numbers indicate the account number. The last three digits are for a feature of the account.

Play revenue accounts can be created so that the account number indicates the play and the feature indicates the type of revenue (sales, exchange, refunds, markup or discounts).

Try to harmonize the numbers to match the account numbers used in your existing accounting system.

G/L Account Detail G/L Entries Tab

You access the account detail window by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.

Parts of the Account Detail G/L Entries Tab

The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here.
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here.
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here.
Choose from the the drop down the type of entries for viewing
Journal # The Journal number generated when the entry was created
Description Brief description outlining the reason for the entry
Date Date the entry was created
Debit Amount debited to the G/L account
Credit Amount credited to the G/L account
Memo Details about the nature of the entry

G/L Account Detail Monthly Totals Tab

The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.

Parts of the Account Detail Monthly Totals Tab

The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here.
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here.
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here.
Next Year This area shows the account details for the Next Year prior to Year End Roll Over.
Current Year This area shows the account detail for the current year divided into four quarters.
Prior Year The same as the current year but the totals are for the prior year.

G/L Account Detail Setup Tab

The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.

Parts of the Account Detail Setup Tab

The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here.
The Yearly Totals tab shows a breakdown of the yearly totals for the general ledger account. For more information on the Yearly Totals tab, click here.
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here.
Account Balance Depending on the account type selected, Theatre Manager will using standard accounting conventions to determine in the account should be a Credit or a Debit.
Check Account Designates whether the account is a checking account. Available for future enhancement. Not used at this time.
Account Setting Choose between Detail to have G/L entries posted to the account or Posting to summarize detail accounts.
Reporting Level Used to indicate the subtotal level for the account.

G/L Account Yearly Totals Tab

The account detail window is accessed by opening the G/L Chart of Accounts and double clicking on an account or when inserting a new account.

Parts of the Account Detail Yearly Totals Tab

The Setup tab deals with general information settings for the general ledger account. For more information on the Setup tab, click here.
The Monthly Totals tab shows a breakdown of the monthly totals for the general ledger account. For more information on the Monthly Totals tab, click here.
The G/L Entries tab shows transactions that are associated with the general ledger account. For more information on the G/L Entries tab, click here.
A brief summary of the account details for the past five years and the total for those years.

Sample Chart of Accounts

The number of General Ledger accounts setup depends on the detail required and should reflect the business practices for the organization. To view account details simply double click an account.

Assets

Liability

Equity

Income

The four digit account number has been used to indicate the play code and the three digit feature code has been used to indicate the type of revenue. However, the three digit feature code could be used to indicate the play code and the four digit account number could be used to indicate the type of revenue.

The refund accounts have a debit balance. 

Cost of Goods

Expense

Other Income

Other Expense

Setting up General Ledger Accounts

  1. Access to the Chart of Accounts is through the Accounting menu.

    The G/L Accounts window opens.

Adding Accounts to the General Ledger

Using the chart of accounts you can edit and add accounts to the GL.

  1. Open the Chart of Accounts Window

    Click Here to Learn how to access this window.

    Click Here for a detailed description of this window.

    Clicking on the different tabs will show the accounts setup for corresponding type.

  2. Select the account type by clicking the corresponding tab
  3. Either click the New Button from the ToolBar or right click and select add

    The GL Account Detail Window will open

    Click Here for a detailed description of this window.

  4. Enter the account number and description in the top fields
  5. Choose the correct account attributes

    Set the account as active if you wish to use it immediately.

  6. Once you have entered all the information click the Save Button and close the G/L Account Detail window

    The new account will be added to the Chart of Accounts.

General Ledger - Budgets

This Page is under construction

Preparing for Tax Change

 

If the organization has set the single ticket or season ticket prices rounded prices (i.e. $15.00 or $15.50, etc) inclusive of the current tax, with a change in the tax rate, the final price of the ticket will no longer be 'rounded' (in most cases). To continue to have rounded prices after a tax change, additional changes will need to be performed to the ticket base prices and/or sales promotion calculations.

 

We advise each site to start planning for any change immediately. This way, you can determine the effect a change will have on the 'end price' that is shown to the patron and determine if any other price changes to the base ticket price or sales promotion are required.

For example, if the Exchange Fee (or Order Fee, or Mailing Fee) is currently $2.00 per ticket, inclusive of a 6% tax rate. It is likely the exchange fee in System Tables will need to be set to $1.90.
To maintain a $2.00 exchange fee after the Tax Rate Change Day, you will need to change the ticket exchange fee amount from $1.89 to $1.90.

This same example applies if you have any ticket fees setup for your sales promotions. If you have a ticket fee that is setup to become 'rounded' at $1.00 inclusive of the 6% Tax Rate, then in the Sales Promotion, you will need to setup the ticket fee amount from $0.94 to $0.95.

Keep in mind, if a tax rate is being reduced, patrons may expect the ticket prices to drop accordingly. It will be an internal decision within the organization to reset the prices to 'round' to the nearest dollar again, or leave the ticket prices as currently set and have 'non-rounded' ticket values. If the organization chooses to have 'non-rounded' ticket values for the remainder of the current season, then next season, simply go back to having 'rounded' ticket prices again. The patron's perception of the organization needs to be evaluated since the patron's excepting to see a ticket price drop (of 1%), and yet, they do not see it.