Firewall/Router Rules

This diagram identifies which traffic is required for Theatre Manager to work in the card holder environment per PCI requirement 1.2.1.

In the example below, we'll refer to all addresses in the office VLAN as 192.168.1.x, addresses in VLAN2 (containing wireless devices) as 192.168.2.x. If you are doing web sales, lets set the DMZ to be 192.168.1.10 (for example). Refer to the SSL Certificate Setup for more detail. The lighter colours red on the diagram represent very restricted rules for specific machines.

The number in the first column refers to the same number on the diagram to give an idea what kind of rules are required for each component. If you combine some services on to the same machine, you will need to aggregate the rules.

For example: #1, the postgres server, only needs port 5432 incoming to that device. You would turn on the personal firewall on the machine so that it only opens that port.

Ports used by Theatre Manager

• ports 80 & 443 externally for web sales.
• outgoing port 5008 for PC charge authorizations
• Outgoing port 443 for Paymentech Orbital authorizations
• port 37 for a time server
• port 53 for MX record lookup via a DNS server

PostgresQL Server

Misc Recommendations

• Combining the Postgres and Credit card server in a windows environment is a common practice.
• We generally recommend that file services for the network be placed on another machine.
• Do not install virus software on the Postgres Server if there is no file sharing permitted. Install virus software if file sharing is permitted but specifically exclude:
  • any TCP/IP traffic on ports 5432, 31419 (PostGres or PCCharge™)
  • Any file used by PostGres (generally C:\Program Files\Postgresql -or- C:\Program Files (x86)\Postgresql)
  • Any file used by PCCharge™ (C:\Program Files\Active-Charge -or- C:\Active-Charge)
  • Under OSX and Linux, the need for virus checking on the Postgres server is generally not required as they are often stand-alone machines)
• Turn off windows auto updater. Instead, perform regular maintenance at a time of your choosing (every second Monday for example, more often if the news reports critical viruses) to download and install updates. For 24/7 web sales service, it is important that the Postgresql server run constantly and only be maintained at a time of your choosing.
• On OSX, turn of Software Update and run regular maintenance every second week, similar to Windows Environment

Deploy anti-virus software on all systems commonly affected by malicious software (particularly personal computers and file servers) (PCI requirement 5.1)

Credit Card Server

Paymentech Orbital

You will need to provide outgoing https (port 443) access to the following two URL's:

• orbital1.paymentech.net/Authorize'
• orbital2.paymentech.net/Authorize'

PCCharge™

PCCharge™ listens on port 31419 by default. Open this port on the workstation for incoming and allow 5008 for outgoing. This can be changed be configuring both PCCharge™ and the merchant preferences in Theatre Manager.

Normally, in a PC environment, the Postgres and PCCharge™ servers are combined onto one machine.

Web Listeners

Multiple web listeners can be set up to talk to apache. If you wish to restrict specific machines to be web listeners, enter the IP addresses of those machines in the Apache configuration.

If desired, you can install anti virus software on this machine. Since it is not used for any other purpose and listens only to the API's from the apache server, you should not need any.

Deploy anti-virus software on all systems commonly affected by malicious software (particularly personal computers and servers) (PCI requirement 5.1)

Box Office Admin Computers

Machines accepting Credit Card data (especially with swipes attached)

Any computer where credit card information is entered or that has an attached credit card swipe is effectively a point of sale device and needs to be protected from a particularly nasty form of virus called 'Bots'.

These are especially prevalent on PC's and if a computer were to become infected, this type of virus scans keystrokes at the computer and sends those key strokes to the 'bad guys' outside the network. Preventing this involved closing ports and denying access to the outside world, especially for mail and web browsing.

For this reason, on those computers, you should:

• close down all outgoing ports except 5432 (the database server), 31419 (PCCharge™ server), 53 (MX lookup), 25 (SMTP send from TM), 110 (pop3 receive for scheduling), 6116 for PCI version checking
• Close down port 80 for web browsing, except if you can allow people to access theatremanagerhelp.com for online help
• disallow internet access via the web browser to prevent the most common source of infection
• install virus protection software on these machines and regularly run it and update the software. There are a number of good alternatives from freeware like Avast! to Symantec (our least favourite)

Deploy anti-virus software on all systems commonly affected by malicious software (particularly personal computers and servers) (PCI requirement 5.1)

Machines that do not accept credit card information

Machines not being used with Theatre Manager (or where there is no entry of credit card numbers), can be allowed internet access.

If those computers are on the same network segment as the machines accepting card numbers then they fall into the scope of a PCI assessment for the venue. This means those machines would need all of the anti-virus and anti-malware software as well as file integrity monitory, log management, access control, etc. just like the machines that accept the cards.

To reduce the scope of the venue's PCI assessment needs, the venue should consider placing those machines (back office or manager machines usually) on a separate network segment with just the necessary ports between them and the cardholder data network open. In this case, follow the previous setup suggestions for port and virus software installation

Deploy anti-virus software on all systems commonly affected by malicious software (particularly personal computers and servers) (PCI requirement 5.1)

Wireless Access Points

• turn off all SSID broadcasting
• enter the MAC addresses (00:00:xx:xx:xx:xx) of the scanners into the acceptable list if devices at the remote site and only allow those devices to gain access to the network
• Use WPA2 or better password access control if possible. The MC55 ticket scanners support this authentication method. The older MC50 scanners only support WEP.

Ticket Scanners

The only difference is that you can use the IP address of the Apache server directly (e.g. 192.168.1.x) in the scanner, or you can use local DNS services to point to the Apache server within the network. It is generally easier to use the direct IP address unless you have access to the technical resources to set up DNS for this purpose.

Wireless Computer Access

Remote Ticket Selling

In most cases, the best way to do remote box office is to set up a Terminal Services server inside your network and provide a VPN solution from the remote site to the router.

An inexpensive Linksys VPN router will provide adequate router to router VPN services inexpensively - or will provide remote VPN software for computer to router VPN. More expensive routers like Cisco have VPN software that accompanies the router as well.

In all cases, remote box office or work at home should be set up using a VPN connection.

Note: if installing on terminal server 2003, you may need to switch it between 'execute' and 'install' mode to actually install Theatre Manager.

Remote Ticket Scanners

The setup of the wireless access point should be:

1. turn off all SSID broadcasting
2. Enter the MAC addresses (00:00:xx:xx:xx:xx) of the scanners into the acceptable list if devices at the remote site
3. use WPA2 passwords for access (the Symbol MC55 device supports WPA2)

The setup and functioning of the symbol MC55 wireless device is described in a separate document.

When you need to enter in the IP address, you can use tickets.yourvenue.org/TheateManager/1 if you have set up a DNS or you can use the static IP address of the outside router.

You can also specify port 80 or 443 (or some other port if you wish to do address redirection within the router for additional security).

Remote Access

In all cases of remote access for box office, you should implement either VPN tunnel and/or SSH access - where the communication and session has strong encryption or is a private connection per PCI DSS 4.1

There may be additional setup consideration as described in the following sections base on the software you use. Your IT person should ensure that whichever software is used, that it employs VPN or SSH.

PCI compliance requires that remote access have a user id and password, and an additional authentication factor that includes, but is not limited to items such as a smart card, token, PIN, Biometrics, VPN.

For people with remote access, you must establish passwords according to PCI DSS requirements 8.1, 8.2, 8.4 and ann requirements of all sections of 8.5. In other words, the requirements for remote access passwords and authentication are exactly the same as for access to your office lan.

Microsoft Remote Access

If you are using remote access, you need to set up terminal server to use high security access for Remote Desktop and it should be set to disconnect or lock the terminal after a period of inactivity. (PCI requirement 12.3)

Windows 2003/2008 Server

When connecting from any workstation to 2003/2008 Server, the server defaults to high encryption. It is good practice to verify that the setting has not been lowered.

Step	Purpose	Installation instructions or link
1.	Verify Terminal Server settings	The following links detail the security settings in Windows Server 2003. Server 2003 defaults to High encryption, but it is a good practice to make sure it hasn't been lowered accidentally. support.microsoft.com/kb/814590 technet2.microsoft.com/windowsserver/en/library/a92d8eb9-f53d-4e86-ac9b-29fd6146977b1033.mspx?mfr=true
2.	Verify RDP settings	RDP should be set to always prompt for a password.

 

Windows 2000 Server

When connecting from any workstation to 2000 server, the server setting workstation is allowed to specify the security level, and unfortunately, it defaults to the lowest security level. You need to make some changes to the settings to connect at the high security level.

Step	Purpose	Installation instructions or link
1.	Set up Terminal Server Settings	The Encryption Levels settings in Terminal Server should be set to High for the Remote Desktop Protocol. Refer to the technote on the microsoft web site for the proper procedure.
2.	Verify RDP settings	RDP should be set to always prompt for a password.

TeamViewer Remote Support

Theatre Manager uses TeamViewer for remote support. This is designed to never be active, unless the user contacts Arts Management and permits the technical staff to have access to their machine for the purpose of diagnosing a problem on a one time basis. It is to be disconnected after use per PCI requirement 12.3.9. Theatre Manager never requires permanent access to your networks for any reason.

The process for actual access to the remote machine is as follows:

• The customer has initiated a support request that involves a phone conversation
• In that phone conversation, it is determined that a timely resolution involves connecting remotely to provide assistance
• Arts Management confirms our identity to the customer by providing the customer number or the case number to continue with support (PCI requirement for second authentication).
• The customer then starts the remote assistance software. It is not active by default.
• The customer uses the remote assistance software to generate two keys: a random id and a random generated password. Both of these are told to the support representative.
• Arts Management Support activates remote assistance manager and enters both keys to gain remote access

When Remote Access is disconnected, another remote support session requires a new set of keys to be provided. The customer is in complete control of the session at all times with a visual indicator showing the connection status.

How does it work

TeamViewer uses SSH for authentication and brokering of session keys. It communicates with the master cluster is through DNS names, which delegates the brokering of the session to the TeamViewer servers. Connection to the routing server and KeepAlive server is done directly via IP addresses.

The servers are spread across the globe and located at large data centers, their IP addresses are not organized in common subnets or IP ranges. Teamviewer continuously top scales the server network as the number of TeamViewer users grows, so it is not possible to have a fixed set of IP addresses, because this list would very soon be outdated.

Communication is done to URL's of the format:

• *.teamviewer.com
• *.dyngate.com

By default TeamViewer uses only the outgoing port 80 (HTTP) so that no firewall configuration is necessary. Alternatively you can open port 5938 (TCP) for outgoing connections if you wish to block port 80.

Customer Access

Web Page Design Considerations

• Your main web site should direct links to the Apache server via https so that the majority of access to online ticket sales is secure.
• If a customer tries to access tickets.yourvenue.org through port 80, the first thing that the index page does is redirect them to a secure port.
• If a customer does alter the URL and tries to access a page via port 80, the Theatre Manager web listener always responds back with a secure page and the next interaction will be through port 443
• Ultimately, if you only wish secure access through the DMZ, you can turn off port 443 and customers will be forced to access via https. This is quite aggressive approach and has some marketing implications - the safeguards above ensure that people are move to https after hitting the web site for the first time.

What a Customer needs to do (Nothing)

A customer has zero configuration to do on their machines, other than to allow cookies from your site if they cannot browse the web pages. The Theatre Manager Web Listener will alert them to turn on cookies as it detect people trying to move through pages without cookies enabled.

Mac OSX-Lion Multiple Drive Setup and Install

The general process to prepare such as machine for optimal performance is:

• Stripe the drives
• re-install lion server
• Install Postgres as normal.
• Restore a database to that server

The steps have a degree of technical complexity and assume you are able to interpret and adapt to variations in the process yourself.

Striping a Mac with two or more drives under Lion

Since Lion does not come with any install disks, you will need to follow a special procedure to stripe the drives on a lion servers as follows:

• Make a backup of any data on the computer that you deem important if you have been using it for a while
• Connect the Mac Mini/Mac Pro to the internet, a monitor and keyboard. The internet is important as it will be required to restore the operating system.
• restart the mac with the Apple and R keys held down. This will boot from the internal lion partition on the drive.
• When the machine responds with the OS-X operating system installer screen, select the language of your choice and begin the install
• The next screen will be the utilities window. Select Disk Utility and:
  • After selecting a drive, click on the the 'RAID' tab.
  • Select 'STRIPED RAID SET' for the 'RAID Type' prompt. The default is a mirrored drive set, so be careful otherwise you might end up starting over.
  • Drag both drives into the Raid Stripe and verify that the estimated size of the RAID set is the total of both drives.
  • Create the Raid Striped Set.
  • After confirming you want to do this, partition utility will bring the raid array back online.
  • Quit 'Disk Utility'
• On the main window, you should now select 'Reinstall Mac OSX Lion' (optionally, you could restore from a time machine backup). Follow any/all prompts and reinstall Lion. It may say that file vault or some other features are disabled. So be it -- its the price of gaining a lot of performance from the dual drive server.
• The download from the Apple web site may take a while, so let the installer do its thing.

Post Installation Steps

• After installing and configuring, download any updates using 'Software Update'. You may need to repeat this step until there are no more updates available.
• Configure the server with a static IP address
• Disable Airport, Spotlight indexing, Time Machine and disable other power saving settings
• Setup the Firewall as required
• Ensure the backup script is setup and thoroughly tested and that there is a step that can successfully FTP the database to another machine (or copy it using the unix 'cp' command). If a hard drive in the striped raid set dies, none of the data on any drive is recoverable so OFF-MACHINE backups are mandatory.

Step 1: Install PostGreSQL database server

At the and of the TM PostGres file installation phase, the actual Postgres install process will begin immediately. If you cancel the setup of PostGres, you can always start it again by repeating the process from the start.

Installing Postgresql on a Macintosh

Step 2: Create user and import Database

In most circumstances, you can skips this and the remainder of the steps if you are only installing a demo. If you are not, you will need to proceed to steps 3 and 4.

Installing a demo if one was not installed

The database server needs a specific user called TheatreManager with specific privileges that will be assigned as the owner of each database. We also want to import a demo database. This step assumes that you have installed things into the /Users/Shared directory. If you did not, then you will need to edit the script and do this step manually

1.	Go to /Users/Shared directory. You should see some files and folders with names that look like below.
2.	Start terminal and change the user to 'postgres' by typing: su - postgres Press RETURN and then type the postgres user's password (password will not display anything)
3.	Drag the script '/Users/Shared/CreateDemoDB.sql onto the terminal window. This shortcut saves typing anything. Click into the terminal window and then press RETURN to start the command. If it does not run, then possible issues are: You need to have execute permissions on the 'CreateDemoDB.sql' script. Use File Examiner to check or fix that (or use unix chmod commands to give permission). Make sure that postgres was configured with 'trust' permissions for the local machine. Make sure that postgres was installed into the /Library/Postgresql8 directory.
4.	The script will run and load up the TheatreManagerDemo database. You can modify this script to load up a customer database if necessary by editing it in BBedit or in textedit (make sure to save it as text if you use textedit - its preference, unfortunately, is to save as an rtf document). Note, any WARNING messages from the TheatreManagerDemo database creation can be ignored. These warnings are normal.

Step 3: Configure the PostGreSQL server parameters

The general steps are:

• Edit the pg_hba.conf file to indicate which IP addresses may talk to the database server
• Edit the postgresql.conf file to adjust some memory settings for performance
• Edit the .bash_profile if you plan on using terminal to access the database on a frequent basis

  This step is optional to do and is done for you automatically when you run the Theatre Manager postgres database installer

• Change the shared memory settings on OS-X to allocate more memory to the database server.

  This step is done automatically for you if you have used the Theatre Manager postgres database installer and you have more than 2 gigs of ram on the sever

PG_HBA.conf file

What does this file do? This file controls all access by users to the PostgreSQL server.

In order for clients to connect to the server, their IP address must be in the allowed list of users. The two common authentication methods that you will see being used for Theatre Manager clients are MD5 and trust.

• MD5 does md5 password authentication and should be used for just about all entries to this file.
• Trust allows clients to connect without password authentication, the only 'trust' entry should should be for the local server machine and/or localhost.

1.	The first changes to make involve the pg_hba.conf file and the postgres.conf file. To do so, you'll need to use VI (a text editor) and be the postgres user in terminal. To do this, start terminal and type su - postgres enter the password
2.	Go to the postgres data directory by typing cd data
3.	Edit the postgres pg_hba.conf file that contains the addresses to listen on. Type VI pg_hba.conf You should see a page of information. If you do not, then type 'Shift Q' and then just a 'q' - after which you can start the process over. If you see the list of text similar to the right, then: Use the down arrow on your keyboard to go to the very end of the file
4.	When you are at the end of the file, use the up arrow on your keyboard so that you are right after the first line in the IPv4 settings there it says 'host all all 127.0.0.1/32 trust'. In the example the cursor is on the '#' on the line after. type the I key and the message at the bottom will change to Insert.
5.	Edit the pg_hba.conf so that its final settings are similar to the window on the right. Type directly into Terminal so the data looks like the window above. Use the delete key to get rid of characters. You will likely end up typing the following lines where the first one is your subnet. This is the most typical example we've seen at venues host all all 192.168.1.0/24 md5 NOTE: For the 127.0.0.1/32 option, edit the handshaking to be TRUST at the end of the line to allow backups to run unaided. NOTE: If your machine uses IPv6 (the new internet IP setting standard), you may also need to set ::1/128 to be TRUST instead of md5. If so, edit that line to look like: host all all ::1/128 trust NOTE: If you are running version 9.0 or higher of postgres in a Mac environment the local all all line should be set to TRUST. NOTE: You may also need to edit the local all all line from md5 to TRUST. This can be determined if the backup script will not run without a password after changing the settings above for 127.0.0.1 and ::1/128. The line you added (or need to add) are for: The local subnet - as in 192.168.9.0/24 Other subnets that need to access the data - as in 10.1.5.0/24 Any single machines that must have access - as in 55.66.77.88/32 (via VPN) At the end of the subnet, the /24 refers to a complete subnet when you want any machine on the subnet to access the database. This is what is used most often. The /32 refers to a particular machine. If you use this option, you will need to provide the exact computer IP that you want to allow to access the database.
6.	At the end, type, in this order: hit the 'esc' key (the insert mode will dissappear) Shift Q (the window will show the 'Entering Ex mode' message) wq and the window will clear.   Reference for settings in the pg hba.conf file www.postgresql.org/docs/9.0/interactive/auth-pg-hba-conf.html

POSTGRESQL.conf file

The postgresql.conf file contains parameters to help configure and manage performance of the database server. You can use most parameters as installed out of the box, but the server will go much faster if you alter about have a dozen key settings.

1.	You will need to start by changing to the postgres user in Terminal. To do this, start terminal and type su - postgres enter the password
2.	Go to the postgres data directory by typing cd data
3.	This will also use VI to edit it. Type VI postgresql.conf when the list appears, type I to go into insert mode and use the up and down arrows to find the options below   Find and edit the parameters in the list below and change them to the suggested values, if they are not already set to that value. if any line contains a '#' at the beginning and you need to change that line as per the instructions below, make sure to remove the '#' as it uncomments the parameter. If there is no '#', then just change the values. For any setting that is about disk space or memory, you can type 1GB, 1000MB, 1000000KB and they are the equivalent. Do not leave a space between the number and the memory amount at the GB, MB or KB otherwise postgres will not start.
4.	listen_addresses This value should always = '*' It will probably look like #Listen_address = 'localhost'. Remove the # from the front of the line (if any) to activate that parameter and change 'localhost' to '*' bonjour If you wish your postgres server to be discoverable using bonjour services so that the mac version of TM can automatically locate a server on the network, this value can be uncommented and changed from off to on It will probably look like #bonjour = off. Remove the # from the front of the line (if any) to activate that parameter and change off to on max_connection This is the number of simultaneous connections. If it is not at the default of 100, please change it to be 100. maintenance_work_mem This value should be 50MB for machines with 1 GB of RAM or more and 20MB for those with less. Enter values as xxMB. shared_buffers This value should be 20-25% of the total system total RAM. You find this value on the task manager as the total phyiscal memory. Enter values as xxMB. temp_buffers This value should be 50MB for machines with 2GB of RAM or more and 20MB for those with less. Enter values as xxMB. work_mem This value should be 50MB for machines with 1GB of RAM or more and 20MB for those with less. Enter values as xxMB. effective_cache_size This value should be roughly the amount of 'available' memory (always round down to the nearest 50 MB) as seen in the Activity Monitor without PostgreSQL running. If there are other applications that will also run, you want to subtract their memory footprint. It is good to take the reading before installing PostgreSQL. Reference for postgres.conf file parameters http://www.postgresql.org/docs/9.0/interactive/runtime-config.html
5.	Once the changes are made, type, in this order: hit the 'esc' key (the insert mode will dissappear) Shift Q (the window will show the 'Entering EX mode' message) wq and the window will clear and you will be back at terminal

.bash_profile in terminal

The .bash_profile settings should to be entered in the terminal session for the postgres user to establish the commonly used paths for the database and the executable binary files. This is always setup if you are using the Theatre Manager installers for postgres. If you install your own version of Postgres, you may need to do this IF YOU PLAN ON USING TERMINAL to interface with postgres on a frequent basis.

Otherwise, this step is not required under most circumstances.

1.	Start Terminal and navigate to the home directory for postgres user. Type: cd /Library/PostgreSQL/9.1
2.	Next, lets update the profile for terminal to that it makes life easier in postgres from this point on. Type vi ~/.bash_profile it will open with an empty window as below. Just like when using VI for the other two files, type: I to put you in insert mode
3.	Type the two lines into the file exactly as shown. When done, type, in this order: hit the 'esc' key (the insert mode will dissappear) Shift Q (the window will show the 'Entering Ex mode' message) wq and the window will clear and you will be back at terminal. The next time you start terminal under the postgres user account, you will have access to the postgres commands and data directory in a more convenient fashion.

Step 4: PostGreSQL server backups

However, it is perfectly ok to set up 2 or more daily backups while Theatre Manager is running. You may wish to do this on a high volume site and pick times like 8:00am, 1:30pm and 8:00pm, for example. Backups can run while Theatre Manager is being used.

Manual Backup

You can also do a manual backup at any time by going into Terminal and running the 'backupTM.php' file mentioned in this section, even if Theatre Manager is running. You would do this using terminal on the server by typing

php /Users/Shared/backupTM.php

based on what you had already done to configure the script using the instructions below.

This backup process only exports data from the database and creates a compressed backup file. You will need to take those backups and copy them to another machine and/or establish a backup rotation and take some offsite.

Editing the backup script

Test the Batch Script

1.

Test the batch file by starting up terminal and typing the highlighted command php /Users/Shared/backupTM.php and terminal should come back with a listing of the files being dumped. If you get errors about access denied, then there are likely issues: The backupTM.php script needs to have execute permissions. Use file examiner to fix that in Leopard. Get info should work on OSX 10.4 Make sure that the local user in the pg_hba.conf file has 'trust' access to the database. You might need to enable it for 127.0.0.1/32 and/or ::1/128 if your network uses IPv6 When done and the terminal window closes, go to the /Users/Shared/Backups directory and see if there is a recent backup for your database. Note that there should be some size to the database backup. It should not be zero bytes in size. In this sample, we have the two backups of the TheatreManagerDemo. The highlighted one was made on 20080116 at 07:34:49 in the afternoon. There will be a new file here each time the backup is run.

Creating a Daily backup Job

Update or Remove PostGreSQL

These steps are valid if you are using version 9 of Theatre Manager or later.

Updating Postgres

Download the latest postgres installer from the Artsman web site. Once you have it, make sure you have done the following steps:

1. Check the version of postgres you are running. This is in the 'About Theatre Manager' menu. Verify that the version is at least 9.1 by looking at the bottom left of the about screen. You will see your database name followed by (9.1.x). If you have version 8.3.x, 8.4.x, or 9.0.x do not attempt the upgrade process without consulting Arts Management Support.
2. If you have version 9.1 or later, log everybody out of Theatre Manager, including web listeners
3. Make sure you have made a backup of the database, using the procedures in the daily backup job process
4. Once you have confirmed the backup exists and have made another copy of that in a different place (just to be safe), then follow the specific instructions for your platform.

Remember, do not attempt to try this unless you just made a backup of your database. Preferably, you should also have restored that backup on another machine for safety, logged into it using Theatre Manager to prove that you can restore a backup and that it has 100% integrity.

1. Make sure you are running postgres version 9.1 or later.
2. Refer to downloading the latest Mac Installer for postgres
3. Make sure you have just made a backup of the databases in the server
4. use terminal and PG_CTL to 'stop' the database
   a) start terminal
   b) type su - postgres
   c) provide the password
   d) type pg_ctl stop -m immediate
   
   
5. Run the installer which will update and restart an existing PostgreSQL installation
   
6. try log in to Theatre Manager afterwards

Upgrading older Versions of Postgres

If you have postgres 9.0.x (or older), the upgrade process involves some extra steps and can be done by Arts Management Support team if you are not comfortable following the steps below. These are:

1. making a backup of the database
2. recording the PG_HBA.CONF and the POSTGRESQL.CONF settings unique to this server
3. stopping the server
4. Removing the old postgres server and data directories by running the un-installer found in the /librapry/postgres/x.x directory.
5. installing the new postgres server using the Theatre Manager postgres installer
6. creating the new database with the owner 'TheatreManager', and using encoding "UTF8'. If the TheatreManager user is not in the database, contact support right away and do not continue.
7. Importing the new database
8. redoing the configuration parameters for postgres for PG_HBA.CONF and the POSTGRESQL.CONF
9. setting up the backup job again
10. You should peek in the /Library/LaunchDaemons folder. If you are running postgresql 9.1 or later and there are files there called

    com.edb.launchd.postgresql-8.3.plist
    com.edb.launchd.postgresql-8.4.plist
    com.edb.launchd.postgresql-9.0.plist
    

    Please delete those file and restart your machine. If you uninstalled the older servers properly, they should not be there. Do not delete the file corresponding to the current version of the server.

    Make sure that postgres 9.1 is still running

Removing an Installation of Postgres

1. Stop the postgres database using the 'pg_ctl stop -m immediate' command
2. When the server is stopped, use the un-install program in the /library/postgres/x.x directory to get rid of it properly
3. throw out the entire folder called /Library/PostgreSQL
4. restart the mac

Server Power Saving Settings

Additional Setup Considerations

The following settings should be made on all servers (postgres, apache and web listeners) that are installed on Macintosh.

Step 1: Install PostGres Database Server

Run Main TMPostgresSetup Installer

When you run the installer for the database, accept all the defaults.

Click Ok	Right click on the TMPostgresSetup.exe application and use 'Run As' to begin the install. Select a LOCAL administrator as the user ID to use for the install. If a checkbox that implies "Protect My Computer" or "Run with Restrictions" is available and enabled, uncheck the box to allow the installer to run with full install privileges.
Click next
Click next
Click next
Click next	This will put the actual installer files into a C:\BoxOffice directory along with all the support files needed for the rest of the steps. Note: If you have multiple drives, you may want to install the database server on a larger data drive like D:\BoxOffice
Click next
Click Yes	At the and of the TM PostGres installer, you will be asked if you want to actually install the PostGreSQL database in the dialog below. If you say yes, follow the instructions to install postgres on the next section. Alternatively, you can do this later manually by: going to C:/BoxOffice clicking the PostGresInstall Icon Follow the instructions to install postgres.

Run Postgres Installer

Accept all the defaults on the screens that follow except the last one that references 'stackbuilder'.

Click next
Click Next	NOTE: if you wish to install PostGres on another drive instead of the C: drive, click the Browse button and select another drive. If you change this, you must also change the backupTM.bat files later to refer to this other drive. If you changed the install location to D:\BoxOffice, this should have already changed for you in this window NOTE: please be aware that the standard install location depends on 32 or 64 bit version of the operating system If you are using 32 bit server, the standard install location starts with C:\Program Files\PostgeSQL .. If you are using 64 bit server, the standard install location stars with C:\Program Files (x86)\PostgreSQL ...
Click Next	Accept the default for the ' Account Password' for the postgres user. However, if this is a demo. In that case, please pick a user password that you remember - we suggest 'Master'. NOTE: For a purchased version of Theatre Manager, this will be set up for you by your trainer who will use a specific AMS password for this server that should not be changed.
Click Next	Leave the Port Number as 5432 (if you change the standard port, you will also have to change it in Theatre Manager login window)
Click Next	Leave both these settings as shown.
Click Next
Click Next	You will need to wait for a bit while the database server is installed
Click Finish	Important: Uncheck the 'Launch Stackbuilder at Exit' setting. There are no additional modules to install into your database at this time. At this time, the database should have installed successfully and should be runnning.

Load Demo Database

You will be given an option to install a demo database. If you would like to do this, click 'Yes'. It is recommended that you do.

Click Yes
Wait	Wait while a DOS window pops up and shows the progress of the demo database being imported. Depending on the performance and RAM in your machine, this could take a few minutes to finish.
	When the DOS window closes, the database server is installed, and the TheatreManagerDemo database is imported.

Step 2: Create user and import Database

After the database server is installed, we need to create a specific user called TheatreManager and give them privileges. We also want to import a demo database. This step assumes that you have installed things into the C: drive into a directory called C:\BoxOffice. If you did not, then you will need to edit the bat files and do this step manually

Step 3: Configure PostGreSQL server parameters

1.	Start the PG Admin III database management application. This is found using Start Menu->Programs->PostGresSQL-> PG Admin III. If you get any helpful tips, click 'close' to get rid of them.
2.	Click on the server for this machine and login. Use the password you created when installing the database server Double Click on the server name as per the diagram to the right Type in the same password that has been used elsewhere in the install instructions. For demo database, the suggestion was 'master'. For production databases, this wll be different. Then click 'ok' You should see a list of objects in the server. On the 'Databases' line, there should be (2) if you have imported the database or created your own database.
3.	Click on the Databases line to begin the next step of configuration.
4.	edit the pg_hba.conf file. Go to the Tools menu and pick Server Configuration->pg_hba.conf file. Edit the pg_hba.conf so that its final settings are similar to the list below below (see *** a few lines down). The procedure for editing is done by double clicking on an empty line and typing in the proper values for your venue - one line at a time. Make sure that: Enabled is checked Type is 'host' Database is 'all' User is 'all' IP Address is described as below. You will need at least the local subnet four your network. This example shows the entry for the 192.168.0 subnet Method is md5 - this is the handshaking/encryption scheme used by the clients to talk to the server. NOTE: for the 127.0.0.1/32 option, set the handshaking to be TRUST to allow backups to run unaided. NOTE: on Windows Vista and/or if the machine uses IPv6 (the new internet IP setting standard), you may also need to set ::1/128 to also be TRUST   Add lines for: The local subnet - as in 192.168.9.0/24 Other subnets that need to access the data - as in 10.1.5.0/24 Any single machines that must have access - as in 55.66.77.88/32 (via VPN) At the end of the subnet, the /24 refers to a complete subnet when you want any machine on the subnet to access the database. This is what is used most often. The /32 refers to a particular machine. If you use this option, you will need to provide the exact computer IP that you want to allow to access the database. *** At the end, the final hba file should look similar to the list at the right. It may have more lines in it for larger venues with multiple subnets or for remote computer access.     Once the changes are made, click the Save icon to save the changes. Then on the main menu, select File >> Reload Server. You will be asked to confirm that the changes. Click Yes. Click the close box and you will be asked if you want to save your changes. Click Yes.
5.	Edit the postgesql.conf file Go to the Tools menu and pick Server Configuration-> postgreSQL.conf file. You will then see a list of properties of the database server that can be configured. Unfortunately, they are not in alphabetical order, so you may need to scroll up and down to find the ones that are in the list below. We've tried to put them in the order that you will find them in the config file. (see *****) Do not change any parameters other than the suggested ones, or unless you have been advised to do so by an expert in PostGres databases. For any setting that is about disk space or memory, you can type 1GB, 1000MB, 1000000KB and they are the equivalent. Do not leave a space between the number and the memory amount at the GB, MB or KB otherwise postgres will not start. To edit any one of the lines, scroll to find it and then double click on it. Most of the parameters will tell you something about them. The key values to edit are: The 'Enabled' flag. If you want to turn a parameter on, then click enabled Value - is what you want to set the parameter to. There are specific values for some of the parameters as described in the table below Comment - this may exist as a description of what the parameter is.   ***** Find and edit the parameters in the list to the right and change them to the suggested values, if they are not already set to that value. listen_addresses This value should always = '*' effective_cache_size This value should be roughly the amount of 'available/free' memory (always round down to the nearest 50 MB) as seen in the Task Manager or Activity Monitor without PostgreSQL running. It is good to take the reading before installing PostgreSQL. maintenance_work_mem This value should be 50 MB for machines with 1 GB of RAM or more and 20 MB for those with less. Enter values as xx MB. shared_buffers This value should be 20-25% of the total system total RAM. You find this value on the task manager as the total phyiscal memory. Enter values as xx MB. Note: if you are using 64 bit server, the current maximum for this parameter seems to be 1024MB. If you make it more than that, please check that Postgres will start up when the server is rebooted. If not, adjust this parameter so that it is 1024MB or lower. temp_buffers This value should be 50 MB for machines with 2GB of RAM or more and 20 MB for those with less. Enter values as xx MB. work_mem This value should be 50 MB for machines with 1GB of RAM or more and 20 MB for those with less. Enter values as xx MB.   Note: the best place to get memory values is from the 'Activity Monitor' on the 'Task Manager'. See an example below for what this screen looks like. To find it, right click on the task bar and pick 'Task Manager'. Once the changes are made, go to the 'File' menu and pick 'Reload Server' (alternatively, use the green arrow on the toolbar that is the 3rd icon from the right). You will be asked to confirm the changes.

Step 4: Database Backups

However, it is perfectly ok to repeat the steps below and set up 2 or more backups daily while Theatre Manager is running. You may wish to do this on a high volume site and pick times like 8:00am, 1:30pm and 8:00 pm, for example. Backups can run while Theatre Manager is being used.

Manual Backup

You can also do a manual backup at any time by double clicking on the 'BackupTM.bat' file mentioned in this section - again, even if Theatre Manager is running. It is generally found in the C:\BoxOffice folder, although it may be on another drive on the database server. The location of this file is where you placed it using the instructions on the rest of this page.

This backup process only exports data from the database and creates a compressed backup file. You will need to take those backups and copy them to another machine and/or establish a backup rotation and take some offsite.

1.	If you used the installer to place files into the correct location, you can skip to step 2 in this section. If you did not, then you will need a copy of two files and then: Create a directory called C:\BoxOffice (or on D: or E: .. as appropriate) Create a directory called C:\BoxOffice\Backups (or on D: etc.) Get a copy of the files backupTM.bat and realdate an place them into the C:\Boxoffice directory (or D: etc.)
2.	If the files are in the correct place, then we will need to edit the BackupTM.bat file. Note, if you have multiple databases to backup, make a one copy of this file for each database you want to backup and edit accordingly. Navigate to the C:\BoxOffice directory and find the 'BackupTM.bat file. Right click on the file and edit with WordPad or NotePad. change the line set DATABASE_NAME=TheatreManager to be set DATABASE_NAME=xxxxx where xxxxx is the name of the customer database set up in postgres. Note that the name of the database is case sensitive and must match what is seen in PGAdmin III, or what you used to log on to the database. If you altered the install location of Postgres or the box office directory, change the drive mappings in the two lines that are highlighted. Set POSTGRESQL_PATH=C: ..... to D: set BOXOFFICE_DIR=C:\ .... to D: etc normally, these are not changed Close the batch file and save the changes.
3.	test the batch file by double clicking on the TMBackup.bat to see that it runs. You may be asked for a password. if so, enter it and you should see a bunch of feedback as the database is backed up. If you do have to enter a password, refer to #4 (below) When done and the DOS window closes, go to the C:\BoxOffice\Backups directory and see if there is a recent backup for your database. Note that there shold be some size to the database backup.. is should not be zero bytes. In this sample, we have the original demo and a backup made on 20070913 at 12:40:04 in the afternoon. There will be a new file here each time the backup is run.
4	If you entered a password to make the backups run, then you need to tell the postgres to allow 'Trust' permissions for the local machine so that backups will run un-aided. On XP, you may just need to provide trust access to 127.0.0.1/32. On Vista, you may need to provide 'trust' access to ::1/128 as well. Refer to the section on editing the pg_hba.conf. file

Creating a Daily backup Job

1.

Create a timed backup for the database by going to Start->Settings->Control Panels->Scheduled Tasks. Only do this on the machine that has the database server on it. If you are using vista or do not have a 'classic' view of the task scheduler, then you may wish to change the control panel view to 'classic' mode. Somehow, this just seems easier to find things.

2.

Double click on the Scheduled Task icon to begin the setup process Click the 'Add Scheduled Task' icon. This will start the Scheduled Task Wizard. Click Next On the list of applications, click the 'Browse' button. On the 'Select Program to Schedule' dialog, navigate to the C:\BoxOffice folder and click on the 'BackupTM' icon. Then click 'Open' You will then have the ability to pick a frequency for the backup. Daily is suggested, then click 'Next' Pick the time that you want the backup to run. 2:00 am is as good a time as any. Then Click Next Enter the password for the administrator of the machine. Note that this is not the same as the password for the postgres user Then Click Next Click 'Finish' to save the job. There is no need to go to the advanced properties. If the task is created in Windows 7 or Windows Server 2008 the Wizard will be slightly different. When creating the Schedule Task on these platforms the option for Run With Highest Privileges must be checked to ensure the database is updated with the backup size and the vacuum process runs.

Update or Remove PostGreSQL

These steps are valid if you are using version 9 of Theatre Manager or later.

Updating Postgres

Download the latest postgres installer from the Artsman web site. Once you have it, make sure you have done the following steps:

1. Check the version of postgres you are running. This is in the 'About Theatre Manager' menu. Verify that the version is at least 9.1 by looking at the bottom left of the about screen. You will see your database name followed by (9.1.x). If you have version 9.0.x or earlier, do not attempt the upgrade process.
2. If you have version 9.1.0 or later, log everybody out of Theatre Manager, including web listeners
3. Make sure you have made a backup of the database, using the procedures in the daily backup job process
4. Once you have confirmed the backup exists and have made another copy of that in a different place (just to be safe), then follow the specific instructions for your platform.

Remember, do not attempt to try this unless you just made a backup of your database. Preferably, you should also have restored that backup on another machine for safety, logged into it using Theatre Manager to prove that you can restore a backup and that it has 100% integrity.

1. Make sure you are running postgres version 9.1.0 or later.
2. Refer to the overall instructions to download the latest TMPostGresSetup installer.
3. run the TMPostGresSetup installer.
   1. This will place all the install files into the C:\BoxOffice folder.
   2. Do not install the latest version when asked by the installer
   3. Let the installer complete and quit out of it.
4. Go to C:/BoxOffice and find the latest version of postgres. It will have a file with a name similar to the one below - with a different version number on it reflecting the latest one. As of November 2011, the current shipping vesrion will be 'Postgresql-9.1.1-1' or later.
5. Double click on it.
6. It will start up the installer and default most of the settings based on the existing installation.
7. Follow the instructions and you will generally only need to use the 'next' key to continue (a few times) until the upgrade (or install) begins.
8. At the end you will need to restart the server.
9. Check that you can log in to Theatre Manager from the serer or any workstation.
   1. If the Postgres Service did not start, make sure that the Postgres User password (system settings or active directory) is the same as the password for the Postgres Service in the services panel
   2. If Postgres did startup, you are done.

Upgrading older Versions of Postgres

If you have postgres 9.0.5 (or any earlier version), the upgrade process involves some extra steps and can be done by Arts Management Support team if you are not comfortable following the steps below. These are:

1. making a backup of the database
2. recording the PG_HBA.CONF and POSTGRESQL.CONF settings unique to this server
3. stopping the server
4. deleting the old postgres server data directories
5. installing the new postgres server
6. creating the new database (owner 'TheatreManager', Encoding "UTF8')
7. Importing the new database
8. redoing the configuration parameters for postgres (item 4 at the top of the page)
9. setting up the backup job again

Removing an Installation

1. Preferred Method:
   1. Go to Setup->Settings->Control Panel->Add/Remove Programs
   2. Find the line that refers to your Postgres installation
   3. Use the remove option
   4. Delete the C:\Program Files\PostgreSQL folder to remove your database
2. Secondary Method:
   1. Run the PostGres installer and 'uninstall' the database first, and then run the install process -and/or-
   2. Delete the C:\Program Files\PostgreSQL folder -and/or-
   3. Remove the 'postgres' user from you list of users using the admin tools -and/or-
   4. make sure that the PostGres server is not running as a service and has been removed using RegEdit

Postgres User Password

• Find the local 'postgres' user on the computer using the Windows Administrative tools an edit the user id. You can change the password the way you would normally change the password for any other user (and is dependant on your version of windows)
• If you change the service password, then you must also open the 'services' control panel and find the postgres service. Change the password there as well. To confirm that you got it right, please stop and start the postgres server. if it stops and starts, its safe to bet that the server will restart on the next reboot of the server.
• Normally, the backups are set to run as administrator using the task scheduler. However, if you altered them to run as the 'Postgres' user, then please change the password under the task scheduler as well - other wise you'll get messages that backups are not running.

Turn off Indexing and performance

• Turn off auto-updates completely. These are something to be done manually and on a periodic scheduled basis. You do not want servers restarting in the middle of the night, nor do you want downloading to affect performance of your servers.
• make sure to look at the properties of the drive that database is on and turn of microsoft indexing for all directories and sub directories.
• Disable any disk quota management on the disk drive
• turn off any virus scanning for ports used by postgres
• turn off any virus scanning against the database directory which is usually

  C:\Program Files\PostgreSQL

• turn off any energy saving options
• do not use the machine for saving snapshots of files by turning off 'use shadow copies' on the appropriate drives. (This is set in the properties of the drive)

Leaving any of those on will affect performance of the server for the database

Step 1: Install PostGreSQL Database Server

Installing Postgresql on Linux

Step 2: Create user and import Database

Installing a demo database

The database server needs a specific user called TheatreManager with specific privileges that will be assigned as the owner of each database. We also want to import a demo database. This step assumes that you have installed things into the /Users/Shared directory. If you did not, then you will need to edit the script and do this step manually

1.	Go to /Users/Shared directory. You should see some files and folders with names that look like below.
2.	Start terminal and change the user to 'postgres' by typing: su - postgres Press RETURN and then type the postgres user's password (password will not display anything)
3.	Drag the script '/Users/Shared/CreateDemoDB.sql onto the terminal window. This shortcut saves typing anything. Click into the terminal window and then press RETURN to start the command. If it does not run, then possible issues are: You need to have execute permissions on the 'CreateDemoDB.sql' script. Use File Examiner to check or fix that (or use unix chmod commands to give permission). Make sure that postgres was configured with 'trust' permissions for the local machine. Make sure that postgres was installed into the /Library/Postgresql8 directory.
4.	The script will run and load up the TheatreManagerDemo database. You can modify this script to load up a customer database if necessary by editing it in BBedit or in textedit (make sure to save it as text if you use textedit - its preference, unfortunately, is to save as an rtf document). Note, any WARNING messages from the TheatreManagerDemo database creation can be ignored. These warnings are normal.

Installing OpenSSL for Windows

• download and install openssl for windows full version if you are using Paymentech Orbital, Moneris, Authorize.net or one of the other currently supported internet payment gateways because Microsoft does not provided the security of SSL as part of its standard operating system installation (it is free).
• download and install .net version 2 (XP or earlier) or version 3 (Vista or later) if you do not have it installed and require it.

Activating your Elavon Payment Gateway

Setting Up the Theatre Manager Elavon Merchant Account

Click here for detailed information on creating a merchant account in Theatre Manager.

Give a name to your Merchant Account. It could be your organization name or it could reference the merchant provider. Card use should be enabled at both box office and by the web listener (for clients using web sales). Server Software and Merchant Provider drop-downs should be populated with the Elavon options. The Agency ID from the document sent by Elavon to the client goes in the Software Type Tab.

Admin ID and Password from the Elavon document go on the Connection Info Tab. The Primary URL and Port should be populated for you. If not, make sure they match the above image.

For fraud prevention, Elavon accounts in Theatre Manager will be automatically set up to send address info and Track II data - just check to make sure your Authorization Tab matches the above image.

The Employees and Cards Tabs are populated the same as described here.

Gateway Account

Software Type

The following values are set on the software type tab per the diagram below:

• Set the server software to be Paymentech Orbital
• The merchant provider will automatically be set for you
• PNS number is provided by Paymentech and will need to go into the PNS/Merchant number field - enter in the PNS# (not the merchant number) for your Orbital account which is typically 12 digits and generally starts with 720000

Connection Info

The following entries are set on the Connection Info tab per the diagram below:

• User/Server id - provided by Paymentech and is the user id for the Certified Connection gateway, not to the Orbital Virtual Terminal (they are not the same thing - the Orbital Virtual Terminal is the online interface).
• Password - provided by Paymentech and is the password for the Certified Connection gateway. It is also not the password for the Orbital Virtual Terminal.
• Primary URL - is always orbital1.paymentech.net/Authorize
• Secondary URL - is always orbital2.paymentech.net/Authorize
• Port - is always 443
• Terminal ID - provided by Paymentech and is usually 001
• BIN number - provided by Paymentech and is always 000002 for North American credit card processing

Employee and Card Setup

• To assign employees to this merchant account, click on the Employee tab and find the employees to assign. In a multi merchant setup situation, drag those employees that should default to use this merchant account from the same employee tab in another merchant record. While some employees may have permission to use multiple merchant accounts, viewing their name here shows the default merchant account assigned to them for charging cards. If the employee is able to use another merchant account, they will need to select it on the payment window.
• Click on the Card tab to select which credit card payment methods are associated with this merchant account.

  If you need to have multiple merchant accounts and both are to take Visa (for example), you will need two Visa payment methods and assign one of them to each merchant account.

Any future dated 'post dated payments' associated with the card you drag to another merchant provider will automatically be re-assigned to authorize on the new merchant provider card network.

Orbital Virtual Terminal

• User ID - provided by Paymentech and is the user id for the Orbital Virtual Terminal gateway.
• Password - provided by Paymentech and is the password for the Orbital Virtual Terminal gateway
• Orbital Virtual Terminal Gateway - is always accessed via a web browser through https://secure.paymentech.com/manager. This is used to verify current and past batches, look at transactions, generate reports and manage your Orbital Gateway account.

All users of the Orbital Virtual Terminal in conjunction with Theatre Manager are encouraged to download the Virtual Terminal Users Manual directly from Chase Paymentech. There is also a Virtual Terminal Quick Reference Guide available from the same site.

Testing Orbital Gateway

• Find yourself in the database or create a new patron that is yourself
• Create a new order and attempt to by a ticket
• On the payment window, select the credit card you want to use and do a test authorization
• If you get an authorization with a message indicating AVS match and/or CVV2 match, then the setup is correct
• Log in to your Orbital Virtual terminal account and view the batch to see that your transaction is there
• In Theatre Manager, void the credit card payment and then confirm in the orbital Virtual Terminal that the charge is marked as void

Trouble Shooting

If you get a response that looks like it is HTML or XML and indicates that it was not authorized, then your user id/password is probably wrong (please verify), or Paymentech set up the account to require a specific IP. Contact your Paymentech representative and tell them of the issue so that they can correct it. They may put you in touch with the gateway people. The message to the Paymentech Gateway support staff is that you need to be able to authorize via user id and password (per their standard setup instructions for Theatre Manager).

Gateway Account

Software Type

The following values are set on the software type tab per the diagram below:

• Set the server software to be Authorize.net
• The merchant provider will automatically be set for you
• The merchant number is for use on ticket faces and for contacting Authorize.net support.

Connection Info

The following entries are set on the Connection Info tab per the diagram below:

• User/Server id - provided through Authorize.net. The user id remains constant for the life of the account and is generally an MD5 version of your main account UserID
• Password - the password is auto generated for you. You can change it via the online interface to generate a new 'secret' key. If you do that, you can expire your old password right away or allow both old and new to co-exist for up to 24 hours.
• Primary URL - is always secure.authorize.net/gateway/transact.dll and is used for authorization only
• Secondary URL - is always api.authorize.net/xml/v1/request.api and is used during the settlement process.
• Port - is always 443

Employee and Card Setup

• To assign employees to this merchant account, click on the 'Employee' tab and find the employees to assign. In a multi merchant setup situation, drag only those employees that will use this merchant account as the default.

  While some employees may have permission to use multiple merchant accounts, viewing their name here is the default merchant account assigned to them for charging cards. If the employee wants to use another merchant account, they will need to select it on the payment window.

• Click on the 'card' tab to select which credit card payment methods are associated with this merchant account.

  If you need to have multiple merchant accounts and both are to take Visa (for example), you will need two Visa payment methods and assign one of them to each merchant account.

Any future dated 'post dated payments' associated with the card you drag to another merchant provider will automatically be re-assigned to authorize on the new merchant provider card network.

Testing Authorize.net

• Find yourself in the database or create a new patron that is yourself
• Create a new order and attempt to by a ticket
• On the payment window, select the credit card you want to use and do a test authorization
• If you get an authorization with a message indicating AVS match and/or CVV2 match, then the setup is correct
• Log in to your Online Merchant Account account and view the batch to see that your transaction is there
• In Theatre Manager, void the credit card payment and then confirm in the Online Merchant Account that the charge is marked as void

Trouble Shooting

If you get an authorization response that looks like it is HTML or XML and indicates that it was not authorized, then your user id/password is probably wrong (please verify it).

If is still doesn't work after verifying it, log in to the Online Merchant Account and

• click on 'Account' button at the top.
• Click on the MD5 hash at the middle of the screen
• Get a new MD5 hash for your account and put it into the setup screen under the password
• Try authorize a card again

If an error occurs during the initial part of settlement, you may not have the 'Transaction Details API' enabled. If this occurs, log in to the Online Merchant account and then

• click on 'Account' button at the top.
• Click on the 'Transaction Details API' link
• Click 'Enable Transaction Details API' button if it is not already enabled

If issues persist, contact Arts Management and let us know of the issue so that we can help get it corrected.

Allowing refunds through Theatre Manager with Authorize.net

In order to process refunds in a separate batch from the original transaction (which is how most refunds occur), clients will need to download Authorize.net's Extended Credit Capabilities form:

http://www.authorize.net/files/ecc.pdf

Once the form is filled out and faxed back to Authorize.net, clients will be able to process refunds through Theatre Manager within hours.

Note: This is only for processing refunds in a separate batch, after the End of Day deposit has been done for the original charge. In cases where the card is to be refunded before settlement, users should instead Void and Delete the payment in Theatre Manager. Then the tickets can be refunded to clear the order balance that will be created when the payment is voided. There is no additional setup required through Authorize.net in order to process voids. For more information about voiding charges in Theatre Manager, click here.

It is also important to note that the ECC form will allow users to run a refund in any amount to a card without matching up the refund amount to the original charge. Because of this, there are a couple of important considerations:

• Clients may want to limit who can do refunds in Theatre Manager through their employee access settings.
• Clients may also be cautious with whom the Virtual Gateway login and password is shared as users could run refunds directly from within that interface.

Enabling Transaction Details API in order to settle during End of Day

1. Log into your Authorize.net account
2. Select the Account button at the top right of the toolbar
3. Choose Settings from the Menu at the left
4. Select the Transaction Details API option under Security Settings
5. You will be prompted to enter your secret question/answer that you set up when you created your account. Then click the Enable Transaction Details API button
6. You will be taken back to the main Settings screen. To check that the settings have taken effect, go back to Transaction Details API
7. When enabled, your screen shows you an option to Disable as below (do not do this).

8. You will now be able to settle through the Theatre Manager End of Day Wizard. For more information about the Wizard, click here.

Setting the Sweep Time for Settlement

1. Sign in to the Authorize.net interface
2. Choose the Virtual Terminal option at the left


3. Choose the Transaction Cut-Off Time option under Business Settings.


4. You'll see the current sweep or settlement time in the middle of the page (3:00 PM PDT in the example). Change the time using the drop down choices at the bottom of the page and click Submit. Our recommendation is to set this time sometime between 12AM and 4AM local time.

Activate the Moneris Account And Obtain the API Token

To activate your eSelectplus account and get the API Token:

• Log into www.eselectplus.ca
• Click Activate My Store
• You'll be asked to verify the information sent to you in the document from Moneris (merchant account number, Store ID)
• You'll then be asked to create a Username and temporary password. The Username will need to be something memorable that can be shared among folks in the office who will have access to the Moneris Virtual Terminal online. The temporary password is a one-use password that will be changed upon the first log-in.
• Future log-ins will require the Username, Store ID, and permanent password that you will set up using the one-use password. Make sure that information is stored somewhere safe in your office and shared among the appropriate staff. Arts Management will not have access to that information if it is lost.
• Once logged into the account online, you should plainly see the API Token. Copy and paste that into a document to store/send to Arts Management along with the info sent you by Moneris so that we may assist setting up the merchant account in Theatre Manager.
• If you do not see the API Token, in the Moneris Virtual Terminal go to Admin > Store Settings and the API Token will be displayed at the top of the page

Note:The API Token above has been removed for security. Where the gray square appears, a combination of upper-case and lower-case letters and numbers will comprise your store's API Token.

Changing the eSelectplus Account to Manual Settlement

By default, your eSelectplus account will be set to manually settle each night between 10 and 11PM Eastern time.

To alter this setting:

• Log into the eSelectplus Virtual Terminal
• Go to Admin > Store Settings
• Scroll down the page until you see the Batch Close selections
• Change the radio button to the Manually Close option:

  

Setting Up the Theatre Manager Merchant Account for Moneris Accounts

The Merchant Number from the document sent by Moneris to the client goes in the Software Type Tab.

Store ID, API Token and ECR Terminal ID from the Moneris document and from the online account (API Token) go on the Connection Info Tab. The Primary URL and Port should be populated for you. If not, make sure they match the above image.

On the Authorization Tab, be sure to uncheck Send address/zip box. Moneris does not use AVS by default (it's an account add-on). If a test charge results in a "no permissions for avs_info error," unchecking this box will address the error.

The Employees and Cards Tabs are populated the same as described here.

Regenerate the API Token

Moneris Support may advise you to re-generate the API Token for your store in certain circumstances or for security reasons. If you are advised to do so, please contact support@artsman.com for instructions on changes within the Theatre Manager merchant account.

Setting up a Second Web Listener

If you are running a Mac as a web listener, you can setup two web listeners to work on one machine, effectively doubling the capacity of your web sales. Instead of using only one machine for one web listener, you can use one machine as TWO web listeners. This requires setting up a second user on the Mac, and running one web listener under each user.

If you are running OS Lion on your Mac, there are two considerations:

• "Fast User Switching" has somewhat limited success, with most Google user sites indicating that it does not work. Fast User Switching is a key component of creating multiple Web Listeners on the same machine, therefore you may encounter difficulty under Lion. Our experimentation here has shown that it is possible, however, and have at least one site using it successfully.
• The Library folder in Lion is now hidden. You can unhide it easily, however, as outlined in this web page.

General Installation Steps

For Web Listener 1

For Web Listener 2

Step	Purpose
Step 3	Create a second login account on your Mac. Click on the "Apple" icon in the upper left corner of your Mac Choose "System Preferences" Under the "System" category, choose "Accounts" If required, click the "lock" icon in the lower right and enter the Administrator's password for this machine to unlock this window Click the "+" sign in the lower left corner Add a new User, giving a name and password. The second user can be a "Standard User" Click the "Create Account" button
Step 4	Duplicate the existing copy of TM on the machine so there are 2 copies of TM (copy 1 and copy 2) Go to your hard drive, Applications>>TheatreManager and duplicate it (you may either RIGHT click on it and choose Duplicate, or highlight it, and hit Command+D) You will now have TheatreManager, and TheatreManager copy Rename the copy to be TheatreManager2. Subsequent copies can be TheatreManager3, TheatreManager4.... This copy is for the second Mac user.
Step 5	Create a shortcut on the second user account desktop for TheatreManager2. Switch to the second user by selecting it in the upper right corner of your Mac finder. Add a shortcut to TheatreManager2 on the desktop of the second user. Make sure it is TheatreManager2 and not the original Theatre Manager application. You must use the second Theatre Manager application. (Hint: if there are any shortcuts to Theatre Manager other than the TheatreManager2 application, delete them.
Step 6	Set preferences for the second user. Use the same steps as in Step 2 above to update the Theatre Manager Preferences file (plist) for the second user. Make the WebPort entry for Port 5113 Each individual user account must have its own port specified. If you run multiple Macs each with multiple users, then they each must have their own unique specified port. For the original Web Listener using Theatre Manager, assign WebPort 5112 For TheatreManager2 (Web Listener2), assign WebPort 5113 For TheatreManager3 (Web Listener3), assign WebPort 5114, etc.
Step 7	Enable Fast User Switching on the Mac System Prefs under Login Prefs to switch between user 1 and user 2. For more information on Fast User Switching, click here.
Step 8	Other configuration considerations. Multiple Web Listener Employees should NOT be created. The original Employee can be logged into the database as many times as needed. Once this configuration is complete and you can access the second user, Theatre Manager can be started and you can login as the Web Listener Employee. If the configuration is accurate the Web Listener will start. Running multiple listeners on the same machine will require more RAM. Check the hardware requirements for a single listener, and multiply the RAM for the number of Web Listeners you plan to operate on that machine. For example, if you plan to have 2 Web Listeners running on one machine, and the recommended RAM for a single Web Listener is 2 GB, then your machine should be equipped with 4 GB of RAM.

winnt_acceptx messages in the error log

[warn] The specified network name is no longer available. : winnt_accept: Asynchronous AcceptEx failed

then please find and edit the httpd.conf file as per below.

For clarity, the lines should look like the following without any comments

EnableMMAP off
EnableSendfile off
Win32DisableAcceptEx

and make sure to stop, restart apache and test a connection to it.

FTP sharing of 'eblastimages'

Before you can utilize Theatre Manager's What-You-See-Is-What-You-Get (WYSIWYG) eblast capabilities inside Form Letters, you will need to set up FTP access to the Apache Server htdocs folder.

Select the instructions for the appropriate platform below.

FTP Settings in Company Preferences

1. Go to Setup > Company Preferences
2. Select the Apache tab
3. Under Template Page Management, enter the URL of the shared FTP folder. This can be found on a Mac by looking at the Shared folder settings under System Preferences > Sharing and highlighting the File Sharing checkbox.

4. Then you'll need to fill in the Template Page FTP Access information with the username and password for the account you created on your machine in these first steps.

5. Click the Test FTP Button to test whether you have set things up correctly. There are two ways to tell. The first is that you will see the following message at the bottom of the Company Preferences window just under the Test FTP Button:

6. The second way to check that everything is working properly is to look in your htdocs>1>eblastimages folder for a file named "imagetest.txt" that was placed there when you clicked the Test FTP Button:

2010-01 Improve Cipher Suite security

note: this change is included in the latest install of apache. Older sites will need to make this change.

#
# SSL Cipher Suite:
# List the ciphers that the client is permitted to negotiate.
# See the mod_ssl documentation for a complete list.
# Updated the following Apache Core Features for PCI Compliance reasons
# Refer to: http://httpd.apache.org/docs/2.0/mod/mod_ssl.html#sslprotocol
# Refer to: http://httpd.apache.org/docs/2.0/ssl/ssl_howto.html
# Synopsis : The remote service supports the use of medium strength SSL ciphers.
# Description : The remote host supports the use of SSL ciphers that offer medium
# strength encryption, which we currently regard as those with key lengths
# at least 56 bits and less than 112 bits.
# Solution: Reconfigure the affected application if possible to avoid use of medium
# strength ciphers.
#SSLCipherSuite ALL:!ADH:!EXPORT56:RC4+RSA:+HIGH:+MEDIUM:+LOW:+SSLv2:+EXP:+eNULL
SSLProtocol -all +TLSv1 +SSLv3
SSLCipherSuite HIGH:!aNULL:+SHA1:+MD5:+HIGH

2010-01 Prevent Trace and directory listings

Edit the httpd.conf file and add changes as below at the end of the file. They address some recent items that PCI security scans now look for.

# ---------------------- to tighten security in browser ----------
# Updated the following Apache Core Features for PCI Compliance reasons
# Disable the TRACE/TRACK command
# refer to: http://httpd.apache.org/docs/1.3/mod/core.html#traceenable
TraceEnable Off

# To enforce or deny complete folder listing
# refer to: http://httpd.apache.org/docs/1.3/mod/mod_autoindex.html#indexignore
IndexIgnore *

2010-04 .DS_STORE files flagged as issues

The PCI guardians have determined that they do not like any hidden files in the htdocs directory as they view it as a possible attack vector - and if a PCI compliance scan finds these, it will flag you as non-compliant. The response is:

• OSX Apache: We have created a script for you that you can run daily using cronnix that will clean out these files automatically. You will find this in the /Users/Shared directory called 'TMApachePCIScan.php'.

  Use Cronnix to create a daily job on your apache machine to run this script. It is installed as part of the Apache installer into your Applications folder'. The setup is similar to below.

  

• Windows Apache: use find files to find all ".DS_STORE" files on your machine and delete them. The installation process will do this for you automatically, by they may come back if your web designer edits them.

2010-11 FileEtag

Edit the httpd.conf file and add changes as below at the end of the file. They address some recent items that PCI security scans now look for.

# To remove Inode information from ETag
FileETag MTime Size

2011-01 Open SSL 1.0.0d on Windows

The remedy is to download and install an another flavor of Apache and upgrade that version of Apache to use OpenSSL 1.0.0.d or higher from Apache Haus

NOTE: Apache 2.2.21 and OpenSSL 1.0.0d are the most recent versions available as of updating this web page on Oct 17, 2011. The respective organizations who maintain the installers for Apache and OpenSSL may release new updates at any time. It is your organizations responsibility to check that they are installing the most recent version at the time of update.

Your options are:

• Wait until Apache Software Foundation releases a version with OpenSSL 1.0.0d or higher
• Install the version of Apache as outlined below
• Have Arts Management install the version of Apache as outlined below
• Leave things as they are for a while, knowing that a PCI test 'may' continue to indicate that the OpenSSL needs to be upgraded. After you have evaluated the risk assessment from the PCI report, you can choose to address it at sometime in the future - or - accept the risk and not upgrade at this time.

There is a bit of work to do to perform this and takes approximately 1 hour worth of time. Web sales will need to be taken offline for approximately 5 minutes during the process -- meaning you can do this upgrade during a time when there is minimal web sales activity.

• On the computer running as the Apache server, download:
  • the Visual Studio 2008 Apache 2.2.21 No SNI (or higher) installation files (as of Jan 21 2012 Apache 2.2.21 is the most recent)
  • the Visual Studio 2008 OpenSSL 1.0.0d Update (or higher) installation files (as of Jan 24 2012 OpenSSL 1.0.0f is the most recent)
  • if required, download the Microsoft Visual C++ 2008 Redistributable Package (x86) library files
  • if required, download the Microsoft Visual C++ 2008 SP1 Redistributable Package (x86) library files
• The basic steps to follow are:
  • If required, install the Microsoft Visual C++ 2008 Redistributable Package and Service Packs
  • Extract the httpd-2.2.21-ssl-x86.zip files
  • Extract the openssl-1.0.0d-update-sni-x86.zip files
  • Review the two "readme_first.html" files located with each of the respective extracted folders
  • Move the httpd-2.2.21-ssl-x86.zip extracted files and place in the root c:\ level and called c:\Apache22
  • Move the openssl-1.0.0d-update-sni-x86.zip extracted files and replace the respective files in the c:\Apache22 folder
  • Delete all files in the c:\Apache22\htdocs folder
  • From the existing copy of Apache in the c:\Program Files\Apache Software Foundation\Apache2.2 folder, copy over to the c:\Apache2.2 folder:
    • \data (the entire folder)
    • \modules\tm_mod.so
    • \htdocs (the entire folder)
    • \conf\server.crt and place into the \conf\ssl folder
    • \conf\server.key and place into the \conf\ssl folder
    • \conf\server.csr (this file may not exist) and place into the \conf\ssl folder
    • \conf\ca-bundle.crt (this file may not exist) and place into the \conf\ssl folder
  • Update (DO NOT COPY) c:\Apache22\conf\httpd.conf with the required Theatre Manager information from c:\Program Files\Apache Software Foundation\Apache2.2\httpd.conf
  • Update (DO NOT COPY) c:\Apache22\conf\extra\httpd-ssl.conf with the required Theatre Manager information from c:\Program Files\Apache Software Foundation\Apache2.2\extra\httpd-ssl.conf
  • Review the httpd.conf and httpd-ssl.conf files for any additional PCI update/requirements that may need to be added or adjusted as per Theatre Manager's release notes and Theatre Manager's Apache setup configuration guide
  • Stop Theatre Manager's Web Listener(s)
  • De-install the existing application of Apache2.2 via Windows "Add/Remove Programs"
  • Install c:\Apache22 as a service
  • Go into Windows Services Window and start the Apache service
  • Start Theatre Manager's Web Listener(s)
  • Update Windows Startup folder to have it automatically start Apache Monitor upon login
  • Delete the c:\Program Files\Apache Software Foundation folder
  • Update FileZilla User settings for Theatre Manager's eblast home folder to be c:\Apache22\htdocs

  Then try your PCI scan again. We understand from the PCI council that you have approximately 30 days from identification of the problem at your venue to resolution. Select a slow day to do the upgrade as it should only take approximately 1+/- hours to complete. (as this may be your first and perhaps only time doing it, we would recommend that you allocate 2+/- hours just in case)

  If you wish to have Arts Management perform the above upgrades to your copy of Apache, please let us know and we will schedule a date/time with you. It typically takes approximately 1+/- hours to complete and is deemed a billable service.

  Some of the gotcha's you may encounter along the way are:

  • On the Apache Server, you must first install the Visual C++ 2008 Redistributable Packages
  • If you have a x64 bit machine, you still must install the x86 Visual C++ 2008 Redistributable Packages
  • If you have a x64 bit machine, you still must install the x86 version of Apache2.2
  • When editing the /conf/extra/httpd-ssl.conf file, you must also update the ServerName and ServerAdmin parameters
  • The placement of the SSL certificate location is different and is located in the c:\Apache22\conf\ssl folder
  • When attempting to install Apache as a service, if you receive "unauthorized access errors", go back and start the Command console again by Right-clicking on it and selecting "Run as Administrator"
  • When attempting to install Apache as a service, if you receive "side-by-side errors", go verify if you have installed the Visual 2008 C++ Redistributable Packages

  We have tried the following OpenSSL links, however they did not prove to be successful when using the OpenSSL 1.0.0.d upgrade with the standard installation of Apache 2.2.17

  You can access the Shining Light Productions OpenSSL site using this link.
  • Use the Win32 OpenSSL v1.0.0d from this web page if you are using 32 bit Windows and run the installer on the Apache machine.
  • You may need to install the Win64 OpenSSL 1.0.0.d installer on 64 bit Apache machines.

2011-11 OpenSSL < version 1.0.0e on OSX

The latest version of our apache installers for OSX include openssl 1.0.0e and all you need do is upgrade to the latest version of Apache.

Updating Apache From a Prior Version

PCI compliance indicates that you need to update system components after they are released and/or if you fail a PCI compliance scan.

If you wish to do this yourself, the steps are, in general:

Macintosh Apache Server

• Find the apache install directory. It is in /Library/Apache2
• Save the entire contents of the htdocs folder by zipping it up, labelling it and putting it on the desktop
• Save the entire contents of the conf folder by zipping it up, labelling it and putting it on the desktop
• Stop the apache server by going to the control panel and stopping the server.
• Go to the /Library directory and delete the Apache2 folder or move it to the desktop for safe keeping. IT MUST NOT EXIST in the /Library folder.
• Download and install the latest version of Apache as per the install instructions
• After the install has been tested and works, empty the 'htdocs' folder in /Library/Apache2 and replace it with the saved copy on the desktop
• Re-install the SSL certificate by copying server.crt and server.key from the backup of the conf folder into the new /library/apache2/conf folder
• If everything works, move the apache folder that was saved on the desktop earlier into the trash.

Windows

• Find the apache install directory. It is in C:\Program Files\Apache Software Foundation\2.2 directory
• Save the entire contents of the htdocs folder by zipping it up, labelling it and putting it on the desktop
• Save the entire contents of the conf folder by zipping it up, labelling it and putting it on the desktop
• Go to startup->Control Panels->Add/Remove Programs and Remove the existing installation of Apache. You MUST do it this way to remove the services.
• Download and install the latest version of Apache as per the install instructions
• After the install has been tested and works, empty the 'htdocs' folder in C:\Program Files\Apache Software Foundation\2.2 and replace it with the saved copy on the desktop
• Re-install the SSL certificate by copying server.crt and server.key from the backup of the conf folder into the new C:\Program Files\Apache Software Foundation\2.2\conf folder
• If everything works, move the apache folder that was saved on the desktop earlier into the trash.

Finding the web page to Edit

Multi File Search

When you are looking at a web page, there is often distinguishing text on the web page that might give a hint. For example, the checkout page typically has words like 'Credit Card' on it. To find out which file that could be, use one of the useful text editing tools and search for that text within the WebPagesEN folder. That will often indicate which page has what you desire to change. Then just edit it.

File Names

In the main directory, the file names often refer to the usage of the file. If you cannot find a file based on searching for its contents, then the names often give a clue. 'TMCart', for example is the shopping cart page. TMTickets is the list of ticketed events. TMHome is the 'home' page. Most of these can be found by searching based on content (the first strategy).

However there are a number of helper folders as follows:

• TMTemplates - contains all the row definitions for any html file that includes a table. We've tried to name them according to what they do. For example: rowticketevent is for rows in the TMticket web page.
• TMGifs - contains all images and style sheets
• TMMaps - contains all files that show the maps during the sales processes
• TMVenues -contain all files that describe what a venue is
• TMEvent - contains all files that describe what the event is about
• TMPass - contains all files that describe the purpose of a pass/gift certificate/membership
• TMSubscripition - contains descriptions about season packages
• TMCampaign - contain descriptions about donation campaigns
• TMFee - contain descriptions about ticket fees

General Web Page Content

The Web Pages used by the Web Sales Module contain tags and strings required by Theatre Manager to send and receive the correct data to and from the database. The Pages themselves are provided by Arts Management Systems upon purchase of the Web Sales Module, and the source code remains the property of Arts Management Systems.

All pages can be edited to fit within the overall scheme of the pre-existing website and the web sales component will fit seamlessly.

However, there are many different strings and types of tags required to be kept as they are provided, so that the site will operate as it was designed.

Hidden Text/Comments

There are several types of texts within the code of each page that use the comment tags (i.e. <!-- BLANK -->).

The Disclaimer

<!-- comment: Created by: Arts Management Systems Limited - Calgary Alberta Canada (403) 536-1214 http://www.artsman.com This web page integrates with Theatre Manager to support online ticket sales and donations and provide a single intregrated database for online and inhouse sales for arts and entertainment venues. If you see this and want to use for your own venue, please check us out at http://www.artsman.com Alter this source code as you see fit to suit your needs, but if you do, Arts Management Systems is not responsible for supporting or debugging errors that may occur -->

This string must be kept in each page. Removing this string will remove responsibility for supporting or debugging errors.

Sets of <include> tags throughout the pages. For example:

<!--#include virtual="TMtemplates/tmnavButtons.html" -->

These tags allow you to include the code from an outside file into any given page. In this case, the <include> tag is set in each page to insert the navigation buttons contained within the tmnavButtons.html file.

Although the <include> tag looks like a comment tag, it is read in by the page.

Each page will include the TMtemplates/tmnavButtons.html page listed above as well as the TMtemplates/pleaseWaitMessage.html and the TMtemplates/tmFooter.html.

The TMtemplates/pleaseWaitMessage.html displays warning messages regarding actions taken on the pages. The TMtemplates/tmFooter.html will pull the footer information directly from Theatre Manager.

There are also two other pages in the TMtemplates folders that are called using the <include> tag: tmContact.html and tmContactHours.html.

these pages contain the venue's contact information with the latter also containing the hours of operation. These pages are included on any webpage that would display the venue's contact information, such as on the TMsys404 page.

Messages

If a mistake is made, or a user needs to be prompted to do something, a message appears at the top of the pages. By default this message appears in red. Within the code of the pages you these messages are pulled in by the <field>F_HTML_PAGE_MESSAGE</field>.

If you want to change the wording of these messages, you can edit the TMError.txt page in the WebPages directory. We recommend using Microsoft Excel to open the document. You may then edit the Error Text column. Change the wording of the messages to whatever you like.

Javascript

Almost every page uses Javascript. The Javascripts are called in at the beginning of each page using <include> tags. these should remain in the page through any changes, unless the developer is sure that the function of the javascript is not needed. If the javascript is removed, and the site is no longer able to function as it was intended, Arts Management Systems will not be responsible for recovering the code.

Click here for more detailed information about the different functions javascript plays in the web pages.

Variable Theatre Manager Fields

When viewing the web page code, there are strings that appear as <field>XXXXXXXXX</field>.

These fields are internal Theatre Manager fields, and should never be altered. In most cases, they reference information entered within Theatre Manager. If these values need to be changed, you should change them in Theatre Manager, not in the web page code. Any text within the X when viewed as source code, will identify what the string is linked to.

<FORM ACTION="<field>F_HTML_FIREWALL</field>online" METHOD=POST>

This string is linked to the F_HTML_FIREWALL, which is the URL found in Web Server URL field of Setup >> Company Preferences under the Apache tab.

The Web Server URL field will contain the sub-domain or A record for the online ticketing site and will looks something like https://tickets.myvenue.org. The setup of the A record should point to the external IP address of the organization for routing purposes. The external IP can be determined by going to http://www.whatismyip.com. The internal network will then redirect the communication to the Apache machine.

<base href="<field>F_HTML_IMAGE_SERVER</field>">

This string is linked to the F_HTML_IMAGE_SERVER, which indicates the location of the images to be referenced within the pages. The string adds to the F_HTML_FIREWALL listed above. When the source code for the pages is viewed it appears as:

<base href="https://tickets.yourvenue.org/1/WebPagesEN">

Where tickets.yourvenue.org is pulled from the F_HTML_FIREWALL reference and the F_HTML_IMAGE_SERVER adds the /1/WebPagesEN indicating the path of where the images will be referenced.

<field>F_HTML_PAGE_MESSAGE</field>

This string is the page message sent by Theatre Manager to update any information relative to the current web page.

<field>F_HTML_MONTH_LIST</field>

<field>F_HTML_YEAR_LIST</field>

<field>F_HTML_EVENT_LIST</field>

<field>F_HTML_PERFORMANCE_LIST</field>

These strings extract information relative to the month, year, event, etc. of the current information for the web page.

Click here for Internal Variable Theatre Manager Fields.

Button Names

The buttons used by Theatre Manager for navigation within each Web Page (not tmnavSide.html) are regular form input buttons. They have been altered using Cascading Style Sheets and javascript so that they are customizable in colour and style.

<input name="btnGetEventRange" type=submit value="Update Performance List">

The names of each button name="btnGetEventRange" must be kept as they were when the pages were provided. The values of the buttons value="Update Performance List" may be changed as needed.

Click here for information about Navigation Buttons.

Cascading Style Sheets

The style sheets are used with the Web Pages are: stylePages.css and styleButtons.css. They are linked to each page with strings.

href="/installing-theatre-manager/stylebuttons">Click here for details on the different styles for the buttons.

href="/installing-theatre-manager/stylepages">Click here for details on the different styles for the pages.

Key Internal Variable Fields

These are the different types of internal Variable Theatre Manager Fields.

F_HTML_FIREWALL - The A record of the Web Server URL as set in the Apache tab of Company Preferences
F_HTML_IMAGE_SERVER - Web Pages path of the Image/Gif server as set in Web Listener tab of Company Preferences in conjunction with the Outlet Number of the database.
F_HTML_PAGE_IDENTIFIER - the Page Identifier which maintains the patron's connectivity during a session
F_HTML_PAGE_MESSAGE - The Theatre Manager message relative to each page
F_HTML_PARAMETER - an internal connectivity number that follows pages (should not be removed from the page)
F_HTML_SELECTED - the selected line in the shown list
F_HTML_CART_STATUS - Status of the shopping cart
F_HTML_REMOVE_CART_ITEM_YN - Removing cart items - Yes or No
F_HTML_NEXT_BEST_SEAT - A field put in the confirm reserved seat page used for the 'find next best seat' function. This works in conjunction with 'btnBestAvail' and the value is filled in by Theatre Manager
F_HTML_NEXT_BEST_AREA - Also put in the reserved seating confirmation page. This field pulls from the Best Seat Setting tab of the Map in Theatre Manager. It carries forward the section that the user was searching.
F_EMAIL_ADDRESS - The current logged in user's Email Address
F_LOGGED_IN - This is a boolean flag indicating if the user is logged in (0=not logged in, 1=logged in). It can be used to display state on the left navigation bar
F_SOLD_PERCENT - This is a number (0-100) that indicates the percentage that a performance is sold. Can be used in rowTicketEvent.html to create a visual indicator of seat availability.

All of the list variables pull their information from the rowXXX.html and setXXX.html files that are in the TMtemplates folder of the WebPages folder.

F_HTML_BEST_SEATS_LIST - List of available best seats
F_HTML_CAMPAIGN_LIST - List of available Campaigns
F_HTML_COUNTRY_LIST - List of the active countries
F_HTML_CURRENT_CART_LIST - List of any current Shopping Carts
F_HTML_EVENT_LIST - List of any current Events
F_HTML_HISTORICAL_CART_DETAIL_LIST - List of details of past shopping carts
F_HTML_HISTORICAL_CART_LIST - List of past shopping carts
F_HTML_MONTH_LIST - List of months for event selection
F_HTML_PASS_LIST - List of available Passes/ Memberships
F_HTML_PAYMENT_LIST - List of available payment methods
F_HTML_PERFORMANCE_LIST - List of available performances
F_HTML_PREFER_HTML_LIST - List of patrons who prefer html emails to text
F_HTML_PROMOTIONS_LIST - List of available Sales Promotions
F_HTML_PROVINCE_LIST - list of available Provinces/ States
F_HTML_SUBSCRIBE_LIST - List of patrons who are subscribed to a specific mail list
F_HTML_TICKET_QTY_LIST - List of available quantities of tickets for the event
F_HTML_UNSUBSCRIBE_LIST - List of patrons who have Unsubscribed to a mail list
F_HTML_YEAR_LIST - List of years

Database Fields

For an up to date list of the merge fields and their meanings, from Theatre Manager, print the Utility Functions and Database Analysis report - Database Dictionary and Layout.

C_ADDRESS1 - Patron's primary Address Line 1
C_ADDRESS2 - Patron's primary Address Line 2
C_ALT_EMAIL_ADDR - Spouse's email address
C_CITY - Patron's City
C_COMPANY - Patron's Company
C_EMAIL_ADDR - Patron's email address
C_FAX_PHONE - Patron's Fax
C_FIRST_NAME - Patron's First Name
C_FIRST_NAME2 - Spouse's First Name
C_HOME_PHONE - Patron's Home phone
C_INITIAL - Patrons Middle Initial
C_INITIAL2 - Spouse's Middle Initial
C_LAST_NAME - Patron's Last Name
C_LAST_NAME2 - Spouse's Last Name
C_PASSWORD - Patron's Password
C_POSTAL_CODE - Patron's Postal Code
C_PROVINCE - Patron's province
C_SEQ - Patron number
C_WEB_LAST_LOGON - Patron's date of last login
C_WEB_PREFER_HTML_LIST -
C_WORK_PHONE - Patron's work phone
C_WORK_PHONE2 - Spouse's work phone

SPR_BACKUP_ELAPSED_TIME - Elapsed time into backup
SPR_FORCE_LOGOFF_DAILY_AT - Time at which users are forced off for backup
SPR_TAX1_DESC - Description of Tax Code #1
SPR_TAX2_DESC - Description of Tax Code #2
SPR_TAX3_DESC - Description of Tax Code #3

DD_CORPORATE - flag indicating a corporate gift (true or 1), or not (false or zero)
DD_AMOUNT_PLEDGE - Amount of gift given on the internet
DD_NAME_OF - Donor's name
DD_PROGRAM_YEAR - the program year in which the donor is to be recognized
DD_FLD1_FC_SEQ - key indicating the value of the donor popup field #1 - must be in code tables to be valid
DD_FLD2_FC_SEQ - key indicating the value of the donor popup field #2 - must be in code tables to be valid
DD_FLD3_FC_SEQ - key indicating the value of the donor popup field #3 - must be in code tables to be valid
DD_FLD4 - text field indicating a value for donor field 4 (can be used for a short comment if desired)
DD_NOTES - large text field for a description of the donation

D_DONATION_DESC - Description of this donation
D_DONOR1_DESC - Description of custom field 1 for donations
D_DONOR2_DESC - Description of custom field 2 for donations
D_DONOR3_DESC - Description of custom field 3 for donations
D_DONOR4_DESC - Description of custom field 4 for donations
D_FESTIVAL_DESC - Description of a Festival or General Admission event
D_MAIL_FEE_AMOUNT - Amount of mail Fee
D_MEMBER_DESC - Description of this Membership/Pass/Gift Certificate
D_SECTION_DESC - Site description for 'Section'
D_ROW_DESC - Site description of the 'Row'
D_SEAT_DESC - Site description for 'seat'
D_WEB_FEE_DESC - Description of this Web Fee
D_WEB_LISTENER_IP_PORT - the port that the web listener is listening on
D_WEB_REMOTE_IP_ADDR -
D_WEB_REMOTE_IP_PORT -

DC_CAMPAIGN - Donation Campaign name
DC_SEQ - Donation Campaign number

F_WEBPAGE_PASSWORD - Password for patron

FC_SEQ - Internal number on this Code Table
FC_RESULT1_NAME - Code Table value
FC_RESULT2_NAME - Code Table value

I_LOCAL_IP_ADDR -

M_PURCHASE_AMOUNT - Amount for which the membership/pass/gift certificate will be purchased for

MS_SECTION - Section the seats are in
MS_ROW_NUMBER - Row the seats are in
MS_SEAT_NUMBER - Seat numbers

MT_SEQ - Membership/ Pass type number (not control number)
MT_DESCRIPTION - Membership/Pass Description

ORD_SEQ -
ORD_TIX_PRINT_STATUS -
ORD_NOTES - Any notes on an order
ORD_DATE_ENTERED - Date that an order was entered

P_SEQ - Event number (not event code)
P_PLAY_TITLE - Event title

PAY_AUTH_REF_NO - Authorization number on card payments
PAY_CARD_NO - Credit card number
PAY_CARD_EXPIRY - Credit card Expiry Date
PAY_METHOD_FC_SEQ -
PAY_TOTAL_PAID - Amount of the payment

PB_PERFORM_DATE - Performance Date
PB_PERFORM_TIME - Performance Time

PC_DESCRIPTION -Description of the Price Code

PM_SHORT_NAME - Mail List name

PS_QUANTITY - Quantity of tickets for Festival Seating

SC_DESCRIPTION - The description of the promotion code

SCD_DON_AMOUNT - If non-zero, the donation amount applied to a campaign
SCD_MAIL_FEE - The mailing fee for the shopping cart
SCD_MT_AMOUNT - The amount of the membership that the patron wishes to purchase
SCD_PROGRAM_NAME - The name that the patron wishes to use for this donation in the sponsor program
SCD_QUANTITY - This value is 1 for reserved seating and could be more for festival seating tickets and membership
SCD_SEQ - The shopping cart number that this purchase belongs to

SCH_DATE_CHECKOUT - The date that the patron proceeded to check out the purchased (i.e. completed it). if blank, it was never completed
SCH_DATE_ENTERED - The date that the patron began the internet purchase using his shopping cart
SCH_DATE_UPDATED - The latest date that the patron made a change to the shopping cart
SCH_TAX1 - The total of this tax type for all items in this shopping cart
SCH_TAX2 - The total of this tax type for all items in this shopping cart
SCH_TAX3 - The total of this tax type for all items in this shopping cart
SCH_TIX_QUANTITY - The total number of tickets in this shopping cart
SCH_TOTAL_COST - The total cost of the items in the shopping cart, including taxes

Standard 'htdocs' Web Page Structure

C:\Program Files\Apache Software Foundation\Apache 2.2

and on a Mac at:

Library\Apache2

It is worth noting that at minimum, the pages linked here will need edits in order to bring web sales online.

The "1" Folder

Clients using the Enterprise Edition of Theatre Manager generally only have a "1" folder. The "1" is the Outlet Number as defined in Company Preferences.

Those clients who have Outlet Edition will have a "1", "2", "3" (and so on) folder assigned to each outlet based on the number assigned to each in Company Preferences. This way, each company can have its own set of web pages customized however they'd like and selling their own merchandise.

Each company must have its own web listener.

The pages beyond this folder mark the true beginning of the custom look of a client's online store.

eblastimages Folder

Description:

• The folder that stores images from a form letter for use with eblasts sent from within the program. Images are sent via FTP from the database to this folder on the Apache machine. For information on how to set up FTP access to your htdocs and eblastimages folder, click here.

Location:

htdocs/1

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• Not Applicable

TMsysBusyListeners.html

Description:

• This page is referenced by Apache when the web listeners are too busy with requests to respond with the desired page in the online sale.
• The page counts down and attempts to access the online sales site again once it reaches zero. page.
• If the patron does not wish to wait for the page to finish counting down they can click a link that will reload the page they were previously accessing.
• This page can be avoided by starting Theatre Manager on a machine within the network and logging is at the web listener. This will start another listener to respond to requests the existing Web Listener(s) are too busy to handle.

Location:

htdocs/1

Able to Call Page(s):

• Will reload the last page visited within the online ticketing site.

Called By Page(s):

• The httpd.conf file within Apache

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css

TMsysBusyListenersNorefresh.html

Description:

• This page is referenced by Apache when the web listeners are too busy with requests to respond with the desired page in the online sale.
• The patron can click a link that will call the page referenced in the index.html page.
• This page can be used as an alternative to the TMsysBusyListener.html page. It is recommended this page be renamed to TMsysBusyListener.html and the existing page with the same name be renamed. This will avoid having to edit the httpd.conf file.
• This page can be avoided by starting Theatre Manager on a machine within the network and logging is at the web listener. This will start another listener to respond to requests the existing Web Listener(s) are too busy to handle.

Location:

htdocs/1

Able to Call Page(s):

• The ticketing site as referenced in index.html

Called By Page(s):

• The httpd.conf file within Apache

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css

TMsysErrorListeners.html

Description:

• This page is displayed when a response takes longer then indicated acceptable in the httd.conf file of Apache.
• A longer then recommended response time could be caused by several things. Ultimately a request was sent to the Web Listener and a response was not made within the allocate time frame.
• Contains a reference line at the bottom of the page that should be edited to include the companies ticketing domain.
• This page can be avoided by ensuring communication between the Web Listener and Apache has not been blocked/interrupted or by restoring the default web page for any pages recently changed.

Location:

htdocs/1

Able to Call Page(s):

• The ticketing site as referenced in index.html

Called By Page(s):

• The httpd.conf file within Apache

TMsysNoListeners.html

 

Description:

• This page is displayed when Apache and the Web Listener had been communicating and there are now no active Web Listeners or Apache can not communicate with the Web Listener over the network.
• Contains a reference line at the bottom of the page that should point to the companies main web page once edited.
• If the online sales is scheduled to be down for a period of time due to network issues this page should be edited to reflect the information the patron will see during the outage.For example: Our online ticketing is currently unavailable, please contact the box office for assistance.
• This page can be avoided by logging in to Theatre Manager as a web listener within the network or by correcting any network issues that may be preventing communication between Apache and the Web Listener.

Location:

htdocs/1

Able to Call Page(s):

• The companies main web page when configured correctly.

Called By Page(s):

• The httpd.conf file within Apache

WebPagesEN Folder

The parent folder containing the bulk of the html pages that make up the online store. The "EN" used in the example assumes English language pages.

MultiLanguage Considerations

Clients who wish to have multilingual pages will need to do four things:

• You will need to duplicate the WebPagesEN folder for each language you want to support and change the ending to be a two character language code. For example, WebPagesFR for French or WebPagesES for Spanish, WebPagesDE for German (we suggest using the ISO two character language code).
• Translate all the web pages within the new WebPagesXX folder as required
• edit the TMTemplates/tmnavLanguages.html to add a language and a flag to the navigation for each language you with to support.
• In company preferences on the WebListener tab, add in the language codes that you want TheatreManager to look for in the htdocs folder. That means you can put the languages in place using the WebPagesXX folder, but TM will not recognize them until you edit the company preferences.
• Where appropriate, on the main corporate web site, you might wish to edit the links to direct to a specific page by adding the &lang=XX to the direct links.

After a patron picks their language, the next time they log in, Theatre Manager will recall and use their personal language preference.

TMattendance.html

 

Description:

• This page is designed to check patrons in and out of the venue through a web browser as opposed to directly through Theatre Manager or by hand held scanner.
• The Used status of the ticket is updated within the Patron's record in Theatre Manager.
• An example of how this page functions can be found by clicking here.

Questions and Answers:

Q: What needs to be done to setup the TMattendance.html page for tracking attendance in Theatre Manager?
A: The page only needs to be accessed in order to use the attendance tracking feature. For additional details on setting up the scanning process please click here.
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMattendancePalm.html

Description:

• Contains two links designed to communicate with the Theatre Manager database for testing the web interface of the checkin and checkout process.
• This page determines if a connectivity issue is between the hand held scanners or the network.
• The page will need to be edited to reflect the internal IP address of the apache machine.
• It will also need to be edited to reflect Performance sequence number(s) and Ticket number(s) that are currently setup within the database. The numbers currently listed within the page were selected from the Demo Database for Theatre Manager.
• If the page fails after the edits are complete it indicates an issue within the network communication that will need to be addressed prior to troubleshooting hand held scanner related issues.
• If the page is successful in it's communication and the hand held scanners do not connect it means the issue lies with the scanners and either their connectivity to the network or their setup.

Questions and Answers:

Q:
A:
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• Not Applicable

tmCampaign Folder

The tmCampain folder contains the detail pages for donation campaigns sold within the online sales. The Default page is used only when a custom pages is not available for the campaign. It pulls the note information directly from the campaign within Theatre Manager.

Custom pages can be created for an event by duplicating the existing default page. The word Default in the page name is then replaced with the donation campaign number. The donation campaign number is located in the Seq # column under Setup >> System Tables >> Donation Campaigns in Theatre Manager. If this column is not visible simply right click on any of the column headers and select it. The column with then display in the list.

tmCampaign1.html

 

Description:

• This page provides a description of the donation campaign.
• The campaign name is pulled from the External Name of the campaign from within Theatre Manager.
• The default page pulls the description information directly from the Notes tab for the Donation Campaign setup inside Theatre Manager.
• The title of the page includes a number that references the campaign sequence number from within Theatre Manager.
• This is a custom page that can be edited to reflect the details of this specific campaign.

Location:

htdocs/1/WebPagesEN/tmCampaign

Able to Call Page(s):

• TMdonation.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmnavButtons.html

tmCampaign2.html

 

Description:

• This page provides a description of the donation campaign.
• The campaign name is pulled from the External Name of the campaign from within Theatre Manager.
• The default page pulls the description information directly from the Notes tab for the Donation Campaign setup inside Theatre Manager.
• The title of the page includes a number that references the campaign sequence number from within Theatre Manager.
• This is a custom page that can be edited to reflect the details of this specific campaign.

Location:

htdocs/1/WebPagesEN/tmCampaign

Able to Call Page(s):

• TMdonation.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmnavButtons.html

tmCampaignDefault.html

 

Description:

• This page provides a description of the donation campaign.
• The campaign name is pulled from the External Name of the campaign from within Theatre Manager.
• The default page pulls the description information directly from the Notes tab for the Donation Campaign setup inside Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmCampaign

Able to Call Page(s):

• TMdonation.html

Called By Page(s):

• rowCartDonation.html
• rowCheckoutDonation.html
• rowOldCartDonation.html
• rowOldCartPrintDonation.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmnavButtons.html

TMcart.html

 

Description:

• Lists all items currently within the patrons online shopping cart. This includes any fees or coupons associated with the purchase.
• This page is presented after each new tickets, subscription, donation or member type is added to an order.
• If the item is checked in Setup >> Company Preferences of Theatre Manager, the option to have tickets Mailed will appear within this window.
• If the item is checked in Setup >> Company Preferences of Theatre Manager, the patron is asked if they would like to add a donation to their ticket purchase.
• If the item is checked in Setup >> Company Preferences of Theatre Manager, the option to enter a coupon appears.

Questions and Answers:

Q:
A:
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• tmCampaignDefault.html (optional)
• TMcheckout.html
• TMcoupon.html
• TMdonation.html (optional)
• TMError.txt
• tmEventDefault.html (optional purchase)
• tmMailFeeDefault.html (optional)
• tmOrderFeeDefault.html (optional)
• tmPassDefault.html (optional purchase)
• tmSubscriptionDefault.html (optional purchase)
• tmtermsandconditions.html
• TMtickets.html
• tmVenueDefault.html (optional purchase)

Called By Page(s):

• TMdonation.html
• TMpatronLimitedProfile.html
• TMpassAskAmount.html
• TMsubscriptionsPriceMapDefault.html
• TMticketsPrice_MapDefault.html
• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• dropDownMenuFunction.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowCartCoupon.html
• rowCartCourse.html
• rowCartCourseNewGroup.html
• rowCartDonation.html
• rowCartFestival.html
• rowCartFestivalNewGroup.html
• rowCartMailFee.html
• rowCartOrderCouponFee.html
• rowCartOrderFee.html
• rowCartPass.html
• rowCartReserve.html
• rowCartReserveNewGroup.html
• rowCartSub.html
• rowCartSubNewGroup.html
• setHOUSEHOLD_PATRON_SELECTION_LIST.html
• setHOUSEHOLD_PATRON_SELECTION_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMcheckout.html

 

Description:

• This page is the final page before payment for the Order it processed.
• The page is secured under the SSL.
• If you have not purchased an SSL with Arts Management Systems you may wish to comment out the Geotrust Security Certificate information on the page.
• The ticket handling information at the top of the page may need to be altered to more accurately reflect the policies of the organization.
• If the item is checked in Setup >> Company Preferences of Theatre Manager and it has not be previously selected, the button to have tickets Mailed will appear within this window.
• The Payment Method, Card Number, Name as it Appears, CID, Card Expiry Date fields are all mandatory fields for credit card processing.
• If the How Did You Hear field may be set as a mandatory field within the Theatre Manager database it will also need to be entered before processing a payment.
• If their are no Payment Method listed in the drop down click here.
• To learn how to create options for multiple currency payment methods click here.

Questions and Answers:

Q: Why are there no payment methods in the drop down list?
A: If your credit card payment methods do not appear in the drop down it may be the Merchant Account is not setup to be used online. In Theatre Manager go to Setup >> System Tables >> Merchant Accounts. Double click on the merchant account and ensure the By the Web Listener box is checked. Under the Cards tab in the merchant account double click on each card and ensure the Available At Internet box is checked. The card will also need a bullet in the Yes column for Authorize Via Credit Card Server.
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• tmBoxOfficePolicy.html
• TMcheckoutCardError.html
• TMcheckoutNoItems.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• TMlogin.html

Called By Page(s):

• TMcart.html
• Any page listing the navigation buttons after the patron has logged into the online sales.

Page(s) Referenced:

• buttonRollover.html
• dropDownMenuFunction.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setCCMONTH_LIST.html
• setCCMONTH_LISTempty.html
• setMERCHANT_LIST.html
• setMERCHANT_LISTempty.html
• setPAYMENT_LIST.html
• setPAYMENT_LISTempty.html
• setREASON_TO_BUY_LIST.html
• setREASON_TO_BUY_LISTempty.html
• setYEAR_LIST.html
• setYEAR_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmtermsandconditions.html
• tmFooter.html
• tmnavButtons.html

TMcheckoutCardError.html

 

Description:

• This page is displayed when the connection between apache and the web listener is interrupted during the processing of a payment.
• The contact information within this page is pulled directly from the Company tab in Setup >> Company Preferences of Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMcheckoutProcessing.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMcheckoutConfirmation.html

 

Description:

• This is the confirmation page listing a break down of the items within the Patron's Order.
• This page allows the patron to print a copy of their purchase much like a receipt. Theatre Manager will also email the patron a confirmation receipt as a part of the purchase process.
• Many of the fields within this page are pulled directly from Theatre Manager based on the patrons purchase.
• If the Print At Home Tickets option is checked in the Web Options tab of Setup >> System Tables in Theatre Manager a third button will appear toward the top of this window. The button reads Print Tickets and is designed to print out a paper copy of tickets (complete with bar code) to be presented at the venue for admittance.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMoldCartHeaders.html
• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMcheckoutProcessing.html

Page(s) Referenced:

• buttonRollover.html
• rowCheckoutCoupon.html
• rowCheckoutCourse.html
• rowCheckoutDonation.html
• rowCheckoutFestival.html
• rowCheckoutMailFee.html
• rowCheckoutOrderCouponFee.html
• rowCheckoutOrderFee.html
• rowCheckoutPass.html
• rowCheckoutReserve.html
• rowCheckoutSub.html
• rowCheckoutSubNewGroup.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

TMcheckoutInvoiceEmail.html

 

Description:

• This is the email confirmation page listing a break down of the items within the Patron's Order.
• This page is emailed after each payment is complete as a receipt of the purchase.
• Many of the fields within this page are pulled directly from Theatre Manager based on the patrons purchase.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMoldCartHeaders.html
• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Appicable

Page(s) Referenced:

• buttonRollover.html
• rowCartCoupon.html
• rowCartCourse.html
• rowCartCourseNewGroup.html
• rowCartDonation.html
• rowCartFestival.html
• rowCartFestivalNewGroup.html
• rowCartMailFee.html
• rowCartOrderCouponFee.html
• rowCartOrderFee.html
• rowCartPass.html
• rowCartReserve.html
• rowCartReserveNewGroup.html
• rowCartSub.html
• rowCartSubNewGroup.html
• rowCheckoutCoupon.html
• rowCheckoutCourse.html
• rowCheckoutDonation.html
• rowCheckoutFestival.html
• rowCheckoutMailFee.html
• rowCheckoutOrderCouponFee.html
• rowCheckoutOrderFee.html
• rowCheckoutPass.html
• rowCheckoutReserve.html
• rowCheckoutSub.html
• rowCheckoutSubNewGroup.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• tmFooter.html

TMcheckoutNoItems.html

 

Description:

• This page is presented when a patron attempts to process an empty cart.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMdonation.html

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMcheckoutNoPayment.html

 

Description:

• This page is presented when the total value of the items added to the web sales cart is zero. No payment is required for the Order.
• When the Confirm Order for Processing button is clicked the Order is completed in Theatre Manager.
• An option of where to send tickets after purchase may or may not be available (depending on the version of TM)

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcheckoutConfirmation.html

Called By Page(s):

• TMcart.html
• Any page listing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• dropDownMenuFunction.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setREASON_TO_BUY_LIST.html
• setREASON_TO_BUY_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMcheckoutProcessing.html

 

Description:

• The final confirmation page before the payment is processed against the patrons credit card.
• This age will automatically refresh when the payment is finished processing within Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcheckout.html
• TMcheckoutConfirmation.html
• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmContent Folder

The tmContent folder provides reference pages that are currently a part of the tmnavSide.html page. They are examples of information an organization may choose to include when using frames in the online sales.

contentBoard.html

 

Description:

• A sample page for Board of Directors information.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

contentClass.html

 

Description:

• A sample list of upcoming Courses or Classes the organization is offering.
• The course description information is hard coded onto the page.
• The Enroll in Class buttons are coded to reference the course in the TMtickets.html using the Event # from within Theatre Manager for the course.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• TMtickets.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmnavButtons.html

contentContact.html

 

Description:

• Contact information for the Organization.
• The Company information is pulled directly from the Setup >> Company Preferences tab of Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContactHours.html

contentDonation.html

 

Description:

• A sample page describing the organizations donation campaigns.
• The donation description information is hard coded onto the page.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• TMdonation.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmnavButtons.html

contentEvents.html

 

Description:

• A sample page describing the organizations upcoming special events.
• The event description information is hard coded onto the page.
• The link behind the event title references the tmEvent1.html where the number 1 is replaced with the Event # from within Theatre Manager.
• The Click Here to Purchase Tickets link and the Purchase Tickets buttons both reference the TMtickets.html page where the Event # has been added to the button to present just the performances for this event. See the Redirecting a link to a specific page in the Web Listener page for more information on creating links within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• tmEvent1.html
• TMtickets.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmnavButtons.html

contentHistory.html

 

Description:

• A sample page of History information for an organization.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css


 

Description:

• A sample page for Board of Directors information.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

contentMailList.html

 

Description:

• A sample page describing the options to subscribe to Mail Lists.
• The mail list description information is hard coded onto the page.
• The Click Here to Subscribe to Mail List link and the Subscribe to Mail List button both reference the TMmaillist.html page

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• TMmaillist.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css

contentPass.html

 

Description:

• A sample page describing the Pass Type items available for sale.
• The pass description information is hard coded onto the page.
• The Click Here to Purchase a Pass link and the Purchase Pass button both reference the TMpass.html page

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• TMpass.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css

contentSeason.html

 

Description:

• A sample page of the upcoming season for the organizations.
• The event description information is hard coded onto the page.
• The link behind the event title references the tmEvent1.html where the number 1 is replaced with the Event # from within Theatre Manager. The Event # has been added to the link to present just the performances for this event. See the Redirecting a link to a specific page in the Web Listener page for more information on creating links within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• tmEvent1.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

contentSeason2002.html

 

Description:

• A sample page of a past seasons individual performances.
• The event description information is hard coded onto the page.
• The link behind the event title references the tmEvent1.html where the number 1 is replaced with the Event # from within Theatre Manager. The Event # has been added to the link to present just the performances for this event. See the Redirecting a link to a specific page in the Web Listener page for more information on creating links within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• tmEvent1.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

contentSeason2003.html

 

Description:

• A sample page of a past seasons individual performances.
• The event description information is hard coded onto the page.
• The link behind the event title references the tmEvent1.html where the number 1 is replaced with the Event # from within Theatre Manager. The Event # has been added to the link to present just the performances for this event. See the Redirecting a link to a specific page in the Web Listener page for more information on creating links within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• tmEvent1.html

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

contentStaff.html

 

Description:

• A sample page of Staff information for the organization.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

contentVolunteer.html

 

Description:

• A sample page for Volunteer information.
• The company name and telephone number are pulled from Setup >> Company Preferences within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmContent

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

TMcoupon.html

 

Description:

• When an invalid coupon code is entered this page is displayed offering the patron an opportunity to reenter the code.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMlogin.html
• TMtickets.html

Called By Page(s):

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMcart.html
• TMtickets.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmCustom Folder

This folder will contain a copy of each web page customized for an organizations online tickets site that does not pertain to the tmGifs folder. Online sales will review the tmCustom folder prior to the default web pages. If a custom page is located the online sales will display the custom page over the default page. For more information please click here.

This folder contains customized copies of the default pages from within the WebPagesEN folder. These pages have been edited to meet the design and desired look for the organizations online sales. Each page contained within a sub-folder should be saved to the corresponding folder within the tmCustom folder. For details on the default WebPagesEN folder click here.

tmCampaign Folder (Custom)

This folder contains customized copies of the default pages from within the tmCampaign folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmCampaign folder click here.

tmContent Folder (Custom)

This folder contains customized copies of the default pages from within the tmContent folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmContent folder click here.

tmEvent Folder Custom

This folder contains customized copies of the default pages from within the tmEvent folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmEvent folder click here.

tmFee Folder (Custom)

This folder contains customized copies of the default pages from within the tmFee folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmFee folder click here.

tmMaps Folder (Custom)

This folder contains customized copies of the default pages from within the tmMaps folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmMaps folder click here.

tmPass Folder (Custom)

This folder contains customized copies of the default pages from within the tmPass folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmPass folder click here.

tmScripts Folder (Custom)

This folder contains customized copies of the default pages from within the tmScripts folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmScripts folder click here.

tmSubscription Folder (Custom)

This folder contains customized copies of the default pages from within the tmSubscription folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmSubscription folder click here.

TMtemplates Folder (Custom)

This folder contains customized copies of the default pages from within the TMtemplates folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default TMtemplates folder click here.

tmVenue Folder (Custom)

This folder contains customized copies of the default pages from within the tmVenue folder. These pages have been edited to meet the design and desired look for the organizations online sales. For details on the default tmVenue folder click here.

TMdonation.html

 

Description:

• The page for entering Donation purchases.
• This page can be linked on the main web page using the steps as outlined in the ReadeMe About Configuring Index.html.txt page. Links can be to the generic Donation page or to specific campaigns.
• The mandatory fields within this pages are Donation Campaign and Donation Amount.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• TMlogin.html

Called By Page(s):

• contentDonation.html
• TMCart.html
• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• constantYESNO.txt
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setCAMPAIGN_LIST.html
• setCAMPAIGN_LISTempty
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMdonationmonthly.html

 

Description:

• This page allows patrons to setup a donate using a post dated payment schedule.
• The manditory fields are Donation Campaign, Total Donation Amount, Donation Frequency, Start Date and End Date.
• Theatre Manager will create a Donation for the amount indicated in the Total Donation Amount field. It will then setup multiply payments for the Donation based on the Donation Frequency in combination with the Start/End Date.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• TMlogin.html

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setCAMPAIGN_LIST.html
• setCAMPAIGN_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMError.txt

 

Description:

• The TMError.txt page feeds the messages located at the top of many pages.
• The TMError.txt page is referenced as F_HTML_PAGE_MESSAGE.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• palmCheckin.html
• palmCheckout.html
• palmTime.html
• TMattendance.html
• TMcart.html
• TMcheckout.html
• TMcheckoutCardError.html
• TMcheckoutNoItems.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• TMcoupon.html
• TMdonation.html
• TMdonationmonthly.html
• TMfutureTickets.html
• TMfutureTicketsPrint.html
• TMhome.html
• TMlogin.html
• TMloginSelectPatron.html
• TMlogoff.html
• TMlogoffOpenCart.html
• TMmaillist.html
• TMmaillistDisallow.html
• TMmaillistQuickAdd.html
• TMmaillistVerify.html
• TMoldCartDetails.html
• TMoldCartDetailsPrint.html
• TMoldCartDetailsPrint.html
• TMoldCartHeaders.html
• TMpass.html
• TMpassAskAmount.html
• TMpasswordChange.html
• TMpasswordForgot.html
• TMpasswordResetChange.html
• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionPriceMapDefault.html
• TMsubscriptions.html
• TMsubscriptionsMapDefaultf.html
• TMsubscriptionsPriceMapDefault.html
• TMsubscriptionsRenew.html
• TMsys404.html
• TMsysBackupInProgress.html
• TMsysCookiesDisabled.html
• TMsysInvalidCall.html
• TMsysInvalidCallDirect.html
• TMsysInvalidCallNoAccess.html
• TMsysInvalidFunction.html
• TMsysWebSalesDisabled.html
• TMtickets.html
• TMticketscalendar.html
• TMticketsMaxPurchased.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• TMticketsSoldOut.html
• TMvolcalendar.html
• TMvolunteer.html

Page(s) Referenced:

• Not Applicable

tmEvent Folder

The tmEvent folder contains the detail pages for event sold within the online sales. The Default page is used only when a custom pages is not available for the event. It pulls information such as the date range of the run, the venue, performance notes and the map layout directly from the event within Theatre Manager.

Custom pages can be created for an event by duplicating the existing default page. The word Default in the page name is then replaced with the event number. The event number is located in the Event # column under Setup >> Events in Theatre Manager.

tmEvent1.html

 

Description:

• This page provides a description of the over all event and it's details.
• The title of the page includes a number that references the event sequence number from within Theatre Manager.
• This is a custom page that can be edited to reflect the details of this specific event.
• The event name is pulled from the external name of the event from within Theatre Manager.
• The run start and end date are pulled from the performance tab within the event setup of Theatre Manager.
• The venue and it's address are pulled from the map the event was built on within Theatre Manager.
• The run time, description information and image are directly from the marketing tab of the event from within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmEvent

Able to Call Page(s):

• TMtickets.html

Called By Page(s):

• contentEvents.html
• TMcart.html
• TMtickets.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmFooter.html
• tmnavButtons.html

tmEventDefault.html

 

Description:

• This page provides a description of the over all event and it's details.
• The event name is pulled from the external name of the event from within Theatre Manager.
• The run start and end date are pulled from the performance tab within the event setup of Theatre Manager.
• The venue and it's address are pulled from the map the event was built on within Theatre Manager.
• The run time, description information and image are directly from the marketing tab of the event from within Theatre Manager.

Location:

htdocs/1/WebPagesEN/tmEvent

Able to Call Page(s):

• TMtickets.html

Called By Page(s):

• NextEventNormal.html
• PrevEventNormal.html
• rowCartCourseNewGroup.html
• rowCartFestivalNewGroup.html
• rowCartReserveNewGroup.html
• rowCartSub.html
• rowCartSubNewGroup.html
• rowCheckoutCourse.html
• rowCheckoutFestival.html
• rowCheckoutReserve.html
• rowFutureTicketHeader.html
• rowFutureTicketPrintHeader.html
• rowOldCartCourse.html
• rowOldCartFestival.html
• rowOldCartReserve.html
• rowOldCartSub.html
• rowOldCartPrintCourse.html
• rowOldCartPrintFestival.html
• rowOldCartPrintReserve.html
• rowOldCartPrintSub.html
• rowPerfDetailCal.html
• rowTicketEvent.html
• TMcart.html
• TMtickets.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmFooter.html
• tmnavButtons.html

tmFee Folder

The tmFee folder contains the detail pages of fees charged for online sales. The Default page is used only when a custom pages is not available for the fee. It pulls the note information directly from the fee within Theatre Manager and contains contact information for the box office.

Custom pages can be created for a fee by duplicating the existing default page. The word Default in the page name is then replaced with the fee sequence number. The fee number is located in the Fee # column under Setup >> System Tables >> Fee Types in Theatre Manager. If this column is not visible simply right click on any of the column headers and select Fee #. The column with then display in the list.

tmBoxOfficePolicy.html

 

Description:

• A list of box office policies as they apply to the organization.
• This page should be edited to accurately reflect the policies of the organization.

Location:

htdocs/1/WebPagesEN/tmFee

Able to Call Page(s):

• maps.google.com
• tmOrderFeeDefault.html
• tmMailFeeDefault.html
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMcheckout.html
• TMfutureTickets.html
• TMfutureTicketsPrint.html
• tmtermsandconditions.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

tmFeeDefault.html

 

Description:

• This is the default web page called for online fees.
• The name of the fee and the description are pulled from the Fee Type from within Theatre Manager.
• Any fee created for online sales will present this page with the fee title is clicked on. This excludes mailing fees and order fees as they have their own default pages.

Location:

htdocs/1/WebPagesEN/tmFee

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmCart.html
• TMoldCartDetails.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

tmMailFee.html

 

Description:

• This is the web page called for online mailing fees.
• The name of the fee and the description are hard coded into the web page.

Location:

htdocs/1/WebPagesEN/tmFee

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmCart.html
• TMoldCartDetails.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

tmMailFeeDefault.html

 

Description:

• This is the default web page called for online mailing fees.
• The name of the fee and the description are hard coded into the web page.

Location:

htdocs/1/WebPagesEN/tmFee

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmBoxOfficePolicy.html
• tmCart.html
• TMoldCartDetails.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

tmOrderFee.html

 

Description:

• This is the web page called for online order fees.
• The page pulls the name of the fee from within Theatre Manager.
• The description of the fee is hard coded in the web page.

Location:

htdocs/1/WebPagesEN/tmFee

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmCart.html
• TMoldCartDetails.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

tmOrderFeeDefault.html

 

Description:

• This is the default web page called for online order fees.
• The page pulls the name of the fee from within Theatre Manager.
• The description of the fee is hard coded in the web page.
• If the existing online order fee were duplicated within Theatre Manager and a custom fee page not created, this would be the page pulled to describe the fee.

Location:

htdocs/1/WebPagesEN/tmFee

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmBoxOfficePolicy.html
• tmCart.html
• TMoldCartDetails.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• tmFooter.html
• tmnavButtons.html

TMfutureTickets.html

 

Description:

• Presents a list of tickets to future events purchased online.
• Patrons can review their upcoming events or print off the details if they choose.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• contentContact.html
• maps.google.com
• tmBoxOfficePolicy.html
• TMfutureTicketsPrint.html
• TMhome.html
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMhome.html

Page(s) Referenced:

• buttonRollover.html
• rowFutureTicketCourse.html
• rowFutureTicketFestival.html
• rowFutureTicketHeader.html
• rowFutureTicketReserved.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMfutureTicketsPrint.html

 

Description:

• Presents and prints a page listing tickets to future events.
• This page is printer friendly in that it does not contain the default banner or buttons and is largely black and white.
• When the "Print at home tickets" box is checked in Setup > Company Preferences > Web Options Tab, this page is the ticket that patrons can print with the bar code for admission to events. If the box is not checked, then the bar code will not present. For more information on the Web Options Tab, click here.
• The buttons which call this page (when activated in Web Options) are located on TMfutureTickets.html and TMcheckoutConfirmation.html.

Questions and Answers:

Q: Can this page be updated such that the print at home tickets will contain organization-specific or other information?
A: Yes, it can. The page itself can be updated to contain whatever text a client wishes to include. Please note that this same page is used for all events, so event-specific information or similar will print on all tickets generated from this page.
____________________________________________________________

Q: Can I add a logo to the print at home tickets?
A: Yes, you can. Simplest way is to put the logo image file inside tmGifs and then include a link on this page to img src="tmGifs/sponsorLogo.jpg". Please note that any logo included here will print on every ticket, regardless of event. So a sponsor logo for one show only would print on every show's tickets.
____________________________________________________________

Q: Can I add colour or a background colour to the tickets?
A: Yes, you can. We originally chose to have the page print in black and white to make things easier on the end user (and their toner cartridge) but if you'd like the tickets to have colour, you can edit the stylePages.css file. The areas to edit are those that end in "print," ie, backgroundprint or tablerowdetailprint.
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• contentContact.html
• tmBoxOfficePolicy.html

Called By Page(s):

• TMfutureTickets.html

Page(s) Referenced:

• buttonRollover.html
• rowFutureTicketPrintCourse.html
• rowFutureTicketPrintFestival.html
• rowFutureTicketPrintHeader.html
• rowFutureTicketPrintReserved.html
• styleButtons.css
• stylePages.css
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmGifs Folder

This folder contains the images and style sheets referenced by the web sales. Additional images can be added to the folder and references as needed. Images that are uploaded from Form Letters within Theatre Manager can be found in the eblastimages folder.

background.gif

 

 

Description:

• This image is references as the background of the invoice emailed to patrons upon the completion of a sale.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckoutInvoiceEmail.html

Page(s) Referenced:

• Not Applicable

backgroundBottom.gif

 

 

Description:

• This image is called as a part of the .backgroundBottom reference in the default style sheets.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• stylePages.css

Page(s) Referenced:

• Not Applicable

backgroundSide.gif

 

 

Description:

• This image is called as a part of the .backgroundSide reference in the default style sheets.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• stylePages.css

Page(s) Referenced:

• Not Applicable

bg_main.gif

 

 

Description:

• Can be added to the style sheets as the background image.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• Currently Not Applicable

Page(s) Referenced:

• Not Applicable

cvv2.gif

 

 

Description:

• This image contains examples of the location for the CVV, CVV2 or CID number on a credit card.
• The purpose of this image is to assist patrons during the purchase process in locating the number to complete their online sale.
• CVV, CVV2 or CID numbers are not stored within the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• Not Applicable

handicapped.gif

 

 

Description:

• This is an image of the handicap stencil.
• The image is used to draw attention to important information for patron requiring accessibility information.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMhome.html

Page(s) Referenced:

• Not Applicable

Language Flag gifs

 

 

Description:

• There are several different Language Flags in the tmGifs folder.
• If a desired flag is current not available, additional images can be added to the folder.
• The images are used, in conjunction with buttons, to navigate back and forth between the multilingual WebPages folders.
• An organization would need to translate the WebPages folder to the desired languages before implementing this feature.
• Please see the WebPagesEN folder for additional information on setting up multilingual pages.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavLanguages.html

Page(s) Referenced:

• Not Applicable

nav_space.gif

 

 

Description:

• This image represents a line.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• Currently Not Applicable

Page(s) Referenced:

• Not Applicable

pageHeader.gif

 

 

Description:

• This image is the default online sales page header.
• It's pulled by the stylePages.css onto almost every page within the online sales.
• This image is often replaced with a page header that more accurately resembles the organizations main web pages.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• stylePages.css
• tmnavTop.html

Page(s) Referenced:

• Not Applicable

spacer.gif

 

 

Description:

• This image represents a blank space.
• It is most often used to place a space between images on a page. An example would be the flags on the Language Flags Gif page.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• Currently Not Applicable.

Page(s) Referenced:

• Not Applicable

step1.gif

 

 

Description:

• This image is used to indicate a first step.
• The images is designed to draw notice to fields that require the patrons attention.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html

Page(s) Referenced:

• Not Applicable

step2.gif

 

 

Description:

• This image is used to indicate a second step.
• The images is designed to draw notice to fields that require the patrons attention.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html

Page(s) Referenced:

• Not Applicable

step3.gif

 

 

Description:

• This image is used to indicate the third step.
• The images is designed to draw notice to fields that require the patrons attention.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html
• TMticketsSection_MapDefault.html

Page(s) Referenced:

• Not Applicable

step4.gif

 

 

Description:

• This image is used to indicate the fourth step.
• The images is designed to draw notice to fields that require the patrons attention.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionsMapDefaultf.html

Page(s) Referenced:

• Not Applicable

stop.html

 

 

Description:

• This image represents a stop sign.
• The image is used to draw attention to important information that should be read prior to navigating away from the current page.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMhome.html

Page(s) Referenced:

• Not Applicable

styleButtons.css

 

 

Description:

• This stylesheet contains the styles that are used for the buttons on the various web pages within the Web Sales Module that have buttons.
• Stylesheets (also called Cascading Style Sheets hence "css") are used to change the look of web pages. By having them you can set text, buttons, hyperlinks and so forth to different colors, size, etc. They are called in with a <link rel="stylesheet" href="" type="text/css"> where within the double quotes would be the path of the stylesheet.
• The different styles are called from source code an changes to the text, hyperlinks, etc of a web page can be made simply by editing the stylesheet instead of manually changing each page individually.
• The look of the buttons can be changed by editing the fields within the style sheet. For example, if you don't like the light blue halo around the navigation buttons across the top of the page you can change the colour by editing the board color in the .button style.
• .button - a button style. This is for majority of the buttons within the web pages.

  

• .buttonover - a button style. This is for majority of the buttons within the web pages when a mouse hovers over them.

  

• .new - a button style. This is used for select buttons with the web pages. It's often associated with buttons within the page.

  

• .newover - a button style. This is for buttons referenced by .new when a mouse hovers over the button.

  

Questions and Answers:

Q: Why are the navigation buttons appearing in deep red on Internet Explorer, but are normal on other browsers?

A: When the line below is uncommented in the style sheets the buttons appear a graded red in an Internet Explorer browser.
filter:progid:DXiMageTransform.microsoft.Gradient(GradientType=0,StartColorStr='#ff800000',EndColorStr='#ff800000');

To comment out information within the style sheet add a /* at the beginning of the text and */ at the end of the text.

Q: I do most of my web development testing with Safari or Chrome as a web browser, and eventually I get around to checking things with Internet Explorer. What I am seeing with our ticketing site is two vastly different color schemes. Is there a separate set of .css files or something that pertains specifically to Internet Explorer, or are they just different from the Mac browsers?

A: In part, this has to do with the color calibration of the monitor the patron is using to view your site. You can change the color calibration for your monitors - which is especially easy on a Mac. While Mac has color correction set up for your monitor, your browser may or may not use color correction for web content/images depending on its setup. Your color picker reports what your Operating System thinks it is rendering. Another browser may report something else.

Most Mac browsers (Safari, Firefox) use color management to display what is theoretically True Color. This means that it will read the colors that are embedded in original web page or image, match them to the color calibration of your monitor and display them appropriately. Unmanaged browsers (such as Internet Explorer) do not read the embedded color coding and apply colors according to a default set in a color palette - which may or may not match what the original web page designer intended.

So while this is not a solution, it is an explanation. The images and web page elements are being sent identically to all browsers. The various browsers, however, are interpreting the color palette differently. Safari and Firefox offer color calibration to your monitor. Other browsers may not.

____________________________________________________________

Location:

htdocs/1/WebPagesEN/tmGifs/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• All pages within the online sales containing a button.

Page(s) Referenced:

• tmnavLanguages.html

stylePages.css

Description:

• Stylesheets (also called Cascading Style Sheets hence "css") are used to change the look of web pages. They can set text, buttons, hyperlinks and so forth to different colors, size, etc. The usefulness is that they are called in with a <link rel="stylesheet" href="" type="text/css"> where within the double quotes would be the path of the stylesheet. The different styles are called using source code and you can change the text, hyperlinks, etc of a web page simply by editing the stylesheet instead of manually changing each page individually.
• This stylesheet contains the design for all pages within the Web Sales module. The styles in this css page changes the properties of text and hyperlinks to different font sizes, colors, etc.
• You can change how items look by changing the fields within this page. For example, if you don't like a text color simple change the color field within the appropriate style.
• To comment out information within the style sheet add a /* at the beginning of the text and */ at the end of the text.
• The references below containing the word Print belong to web pages where the page name ends in the word Print. These pages are designed to be printer friendly versions of the original page. The references are also used when any page is printed. Some organizations customize their web pages with colours schemes that are not printer friendly. These references allows for a colour combination that will be visible when pages is printed.

 

• .background - Indicates the colour, image and attributes to be used for the background in most web pages within the online sales.

  

• .backgroundPrint - The colour to be used as the background for print pages from within the web sales.
• .backgroundSide - The colour used for the tmnavSide.htmlpage. When using frames, this attribute can be edited to meet the design requirements for the side panels.
• .backgroundSidePrint - The colour of the side panels, when printed, while using frames within the web pages.
• .limitedprofilelogin - Allows for the over all customization of the TMpatronLimitedProfile.html page.
• .limitedprofileentry - The customization of the entry fields within the TMpatronLimitedProfile.html page.
• .main - A text style mainly included within <P> tags in the web pages. Sets the font size and colour of text within a web page.

  

• .mainPrint - The text colour for print pages from within the web sales.
• .title - The header of the page that often appears at the top of the browser window.

  

• .titlePrint - Header for print pages from within the web sales.
• a.navlink - Attributes for the navigation links within the tmnavSide.html pages. It is also used in the TMattendancePalm.htmlpage.

  

• a.navlinkPrint - The attributes of a.navlink when printed.

  

• a.navlink:hover - The result of a mouse moving over a hyperlink in the tmnavSide.html page.
• a.navlinkPrint:hover - The attributes of a.navlink:hover when a mouse is on top of it at the time the page is printed.
• .message - The text pulled from the TMError.txt page. This text is found across the top of the web page.

  

• .messagePrint - The attributes of .message when printed.

  

• .waitmessage - This message appears on web pages where it make take a moment for the request to return with information from the database.

  

• a.link - An <A HREF> style for links within the web pages.

  

• a.linkPrint - The attributes of a.link when printed.

  

• a.link:hover - The result of a mouse moving over the a.link hyperlink in the web pages.
• a.linkPrint:hover - The attributes of a.link:hover when a mouse is on top of it at the time the page is printed.
• .playinfo - The text within the season or ticket sales process that describes the performance details.

  

• .playinfoPrint - The attributes of a.playinfo when printed.

  

• .backgroundBottom - The colour used for the tmnavBottom.htmlpage. When using frames, this attribute can be edited to meet the design requirements for the bottom panels.
• .backgroundBottomPrint - The colour of the bottom panels, when printed, while using frames within the web pages.
• .tablerowheader - Descriptive information within the tables of the web pages.

  

• .tablerowheaderprint - The attributes of .tablerowheader when printed.

  

• .tablerowdetail - Active information within the tables of the web pages.

  

• .tablerowdetailprint - The attributes of .tablerowdetail when printed.

  

• .calendarheader - For Future Implementation.
• .calendarcellheadercurrentmonth - For Future Implementation.
• .calendcellheadercurrentdate - For Future Implementation.
• .calendarcellheaderothermonth - For Future Implementation.
• .calendarcellheaderotherdate - For Future Implementation.
• table.inner - For Future Implementation.
• table.outer - For Future Implementation.
• table.calendar - For Future Implementation.
• table.calendar a.link - For Future Implementation.
• table.calendar a.link:hover - For Future Implementation.
• .calendar2 - For Future Implementation.
• table.calendar tr - For Future Implementation.
• table.calendar td - For Future Implementation.
• table.calendarother - For Future Implementation.
• table.calendarother a.link - For Future Implementation.
• table.calendarother a.link:hover - For Future Implementation.
• table.calendarother tr - For Future Implementation.
• table.calendarother td - For Future Implementation.
• table.datenumber - For Future Implementation.
• table.datenumber tr - For Future Implementation.
• table.datenumber td - For Future Implementation.
• table.datenumber td#green - For Future Implementation.
• table.datenumberother - For Future Implementation.
• table.datenumberother tr - For Future Implementation.
• table.datenumberother td - For Future Implementation.
• table.datenumberother td#noborder - For Future Implementation.

Location:

WebPagesEN/tmGifs/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• All web pages within the online sales.

Page(s) Referenced:

• pageHeader.gif
• backgroundSide.gif
• backgroundBottom.gif

Test1

Description:

• Stylesheets (also called Cascading Style Sheets hence "css") are used to change the look of web pages. They can set text, buttons, hyperlinks and so forth to different colors, size, etc. The usefulness is that they are called in with a <link rel="stylesheet" href="" type="text/css"> where within the double quotes would be the path of the stylesheet. The different styles are called using source code and you can change the text, hyperlinks, etc of a web page simply by editing the stylesheet instead of manually changing each page individually.
• This stylesheet contains the design for all pages within the Web Sales module. The styles in this css page changes the properties of text and hyperlinks to different font sizes, colors, etc.
• You can change how items look by changing the fields within this page. For example, if you don't like a text color simple change the color field within the appropriate style.
• To comment out information within the style sheet add a /* at the beginning of the text and */ at the end of the text.
• The references below containing the word Print belong to web pages where the page name ends in the word Print. These pages are designed to be printer friendly versions of the original page. The references are also used when any page is printed. Some organizations customize their web pages with colours schemes that are not printer friendly. These references allows for a colour combination that will be visible when pages is printed.

  	.background	Indicates the colour, image and attributes to be used for the background in most web pages within the online sales.
  	.backgroundPrint	The colour to be used as the background for print pages from within the web sales.
  	.backgroundSide	The colour used for the tmnavSide.html page. When using frames, this attribute can be edited to meet the design requirements for the side panels.
  	.backgroundSidePrint	The colour of the side panels, when printed, while using frames within the web pages.
  	.limitedprofilelogin	Allows for the over all customization of the TMpatronLimitedProfile.html page.
  	.limitedprofileentry	The customization of the entry fields within the TMpatronLimitedProfile.html page
  	.main	A text style mainly included within <P> tags in the web pages. Sets the font size and colour of text within a web page.
  	.mainPrint	The text colour for print pages from within the web sales.
  	.title	The header of the page that often appears at the top of the browser window.
  	.titlePrint	Header for print pages from within the web sales.
  	a.navlink	Attributes for the navigation links within the tmnavSide.html pages. It is also used in the TMattendancePalm.html page
  	a.navlinkPrint	The attributes of a.navlink when printed.
  	a.navlink:hover	The result of a mouse moving over a hyperlink in the tmnavSide.html page.
  	a.navlinkPrint:hover	The attributes of a.navlink:hover when a mouse is on top of it at the time the page is printed.
  	.message	The text pulled from the TMError.txt page. This text is found across the top of the web page.
  	.messagePrint	The attributes of .message when printed.
  	.waitmessage	This message appears on web pages where it make take a moment for the request to return with information from the database.
  	a.link	An <A HREF> style for links within the web pages.
  	a.linkPrint	The attributes of a.link when printed.
  	a.link:hover	The result of a mouse moving over the a.link hyperlink in the web pages.
  	a.linkPrint:hover	The attributes of a.link:hover when a mouse is on top of it at the time the page is printed.
  	.playinfo	The text within the season or ticket sales process that describes the performance details.
  	.playinfoPrint	The attributes of a.playinfo when printed.
  	.backgroundBottom	The colour used for the tmnavBottom.html page. When using frames, this attribute can be edited to meet the design requirements for the bottom panels.
  	.backgroundBottomPrint	The colour of the bottom panels, when printed, while using frames within the web pages.
  	.tablerowheader	Descriptive information within the tables of the web pages.
  	.tablerowheaderprint	The attributes of .tablerowheader when printed.
  	.tablerowdetail	Active information within the tables of the web pages.
  	.tablerowdetailprint	The attributes of .tablerowdetail when printed.
  	.calendarheader	Future Implementation.
  	.calendarcellheadercurrentmonth	Future Implementation.
  	.calendcellheadercurrentdate	Future Implementation.
  	.calendarcellheaderothermonth	Future Implementation.
  	.calendarcellheaderotherdate	Future Implementation.
  	table.inner	Future Implementation.
  	table.outer	Future Implementation.
  	table.calendar	Future Implementation.
  	table.calendar a.link	Future Implementation.
  	table.calendar a.link:hover	Future Implementation.
  	.calendar2	Future Implementation.
  	table.calendar tr	Future Implementation.
  	table.calendar td	Future Implementation.
  	table.calendarother	Future Implementation.
  	table.calendarother a.link	Future Implementation.
  	table.calendarother a.link:hover	Future Implementation.
  	table.calendarother tr	Future Implementation.
  	table.calendarother td	Future Implementation.
  	table.datenumber	Future Implementation.
  	table.datenumber tr	Future Implementation.
  	table.datenumber td	Future Implementation.
  	table.datenumber td#green	Future Implementation.
  	table.datenumberother	Future Implementation.
  	table.datenumberother tr	Future Implementation.
  	table.datenumberother td	Future Implementation.
  	table.datenumberother td#noborder	Future Implementation.

 

Location:

• WebPagesEN/tmGifs/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• All web pages within the online sales.

Page(s) Referenced:

• pageHeader.gif
• backgroundSide.gif
• backgroundBottom.gif

tickettrove.jpg

 

 

Description:

• This image is the Arts Management Systems TicketTrove application logo.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets..html

Page(s) Referenced:

• Not Applicable

tmCompanyLogo.gif

 

 

Description:

• This image is of the Arts Management Systems company logo.

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html
• TMsys404.html

Page(s) Referenced:

• Not Applicable

tmName.gif

 

 

Description:

• This image contains the words "Theatre Manager".
• It's designed to be used in conjunction with the tmPoweredBy.gif.
• The Letter of Confirmation agreement states "As part of the license, you agree to place on a static web page on your main site, the phrase "Powered By Theatre Manager" and that the phrase be linked back to the ArtsMan home page at http://www.artsman.com.".

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavBottom.html

Page(s) Referenced:

• Not Applicable

tmPoweredBy.gif

 

 

Description:

• This image contains the words "powered by".
• It's designed to be used in conjunction with the tmName.gif.
• The Letter of Confirmation agreement states "As part of the license, you agree to place on a static web page on your main site, the phrase "Powered By Theatre Manager" and that the phrase be linked back to the ArtsMan home page at http://www.artsman.com.".

Location:

htdocs/1/WebPagesEN/tmGifs

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavBottom.html

Page(s) Referenced:

• Not Applicable

TMhome.html

 

Description:

• This is the introduction page to the online sales. It's the first page patrons see after the login to the online sales.
• This page is designed to convey any relevant information the patrons purchasing online.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMfutureTickets.html
• TMoldCartHeaders.html
• www.artsman.com

Called By Page(s):

• TMcoupon.html
• TMdonation.html
• TMdonationmonthly.html
• TMlogin.html
• TMoldCartDetails.html
• TMpatronUpdate.html
• TMpass.html
• Any page containing the navigation buttons after the Patron has logged into the online sales.

Page(s) Referenced:

• buttonRollover.html
• handicapped.gif
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmindex.html

 

Description:

• This page integrates frames with the online web sales.
• The Index.html page needs to be edited in order to reference the online sales using frames.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• Index.html

Page(s) Referenced:

• tmnavBottom.html
• tmnavMain.html
• tmnavSide.html
• tmnavTop.html

TMlogin.html

 

Description:

• This page allows patrons to login to the online sales in order to complete a transaction within Theatre Manager.
• By logging in to the online sales Theatre Manager can attache the patrons purchase to their patron record within the database.
• This is the initial page for online sales when Allow Anonymous Login is not selected in the Web Options tab of Setup >> Company Preferences within Theatre Manager.
• The Browse Anonymously button will only appear when Allow Anonymous Login is selected in the Web Options tab of Setup >> Company Preferences within Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMhome.html
• TMpasswordForgot.html
• TMpatronNew.html
• TMtickets.html
• www.artsman.com

Called By Page(s):

• tmLoginForm.html
• TMloginSelectPatron.html
• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html
• TMsysCookiesDisabled.html
• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMloginSelectPatron.html

 

Description:

• Allows the patron the option to choose which member in the household this ticket order should belong to.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMhome.html
• TMlogoff.html

Called By Page(s):

• TMlogin.html
• TMpatronLimitedProfile.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• setLOGIN_PATRON_LIST.html
• TMError.txt
• tmFooter.html

TMlogoff.html

 

Description:

• The page presenting when a patron click the logout button in Theatre Manager.
• This page acts as a confirmation the patron has been logged out of the online sales.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMlogin.html

Called By Page(s):

• TMlogoffOpenCart.html
• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMlogoffOpenCart.html

 

Description:

• This page acts as a warning to a patron logging out of the online sales when they currently have items within their online shopping cart.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• TMcheckout.html
• TMlogoff.html

Called By Page(s):

• Any page containing the navigation buttons but only when the patron attempts to log out and their online cart has unreleased items.

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMmaillist.html

 

Description:

• Allows patrons who have logged into the online sales to subscribe and unsubscripe to their desired mail lists.
• Only those Mail Lists that have the "Allow Patrons to subscribe/unsubscribe via the internet" box checked within the Mail List setup will be available in the lists.
• The Patron can select a Mail Lists from the Subscribe to a Mail List column and use the "Subscribe to selected Mail List" button to move their name onto the Mail List within the Theatre Manager database.
• The patron can select a Mail List in the Unsubscribe from a Mail List column and click the "Remove from selected Mail List" button to remove their name from the Mail list with the Theatre Manager database.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• contentMailList.html
• Any page containing the navigation buttons after the Patron has logged into the online sales.

Page(s) Referenced:

• buttonRollover.html
• setSUBSCRIBE_LIST.html
• setSUBSCRIBEempty_LIST.html
• setUNSUBSCRIBE_LIST.html
• setUNSUBSCRIBEempty_LIST.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMmaillistDisallow.html

 

Description:

• This page is presented when a secondary member of a household attempts to remove a Mail List that is set to only select primary members of the household in the Theatre Manager database.
• The Patron needs to login to the online sales as the primary patron in the household in order to remove the Mail List.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMhome.html

Called By Page(s):

• TMmaillisthtml

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMmaillistQuickAdd.html

 

 

Description:

• Populates a list with check boxes of Mail Lists for the patron to indicate those they wish to sign up for.
• If the patron is not signed in to the online sale, fields will be available for the patrons first name, last name and email address.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMmaillistUnverifiedEmail.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmMailListQuickAddInsert.html
• tmnavButtons.html

TMmaillistUnverifiedEmail.html

 

Description:

• The confirmation page that appears after a patron adds themselves to a Mail List using the Quick Add feature.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• TMhome.html
• TMmaillistVerify.html
• TMtickets.html
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMmaillistQuickAdd.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html

TMmaillistVerify.html

 

Description:

• This page is displayed when the Confirm This Email Address link from the TMmaillistUnverifiedEmail.html page is clicked and the patron has not entered an email address.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillistUnverifiedEmail.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmMaps Folder

The tmMaps folder contains the pages accessed when purchasing tickets. The default pages are only when a custom page is not available.

Custom pages can be created based on the venue by duplicating the existing default page. The word Default in the page name is then replaced with the map number. The map number is located in the Map # column under Setup >> Venue Maps in Theatre Manager.

There are three TMticketSection_MapDefault pages that look very similar. The page ending in a C is for courses. The page ending in a F is for festival seating or general admission performances. The page without an additional letter is for reserved seating performances. A custom page can be created for these three types of ticket sale and made specific to the venue.

TMsubscriptionMapDefault.html

 

Description:

• This page allows the patron to choose the subscription details they would prefer for Reserved seating events.
• Step 1 is a drop down of seating sections pulled from the Best Seat Settings tab from within the Map in Theatre Manager. Depending on the seat configuration of your venue (in particular dinner theatre seating), your Seat Name file may have been setup for a two-pass approach to Best Available seating. For more information on the two-pass system click here.
• Step 2 allows the patron to choose the number of subscriptions they wish to purchase. The quantity is limited to the number of tickets allowed to be sold per Order within Theatre Manager.
• Step 3 indicates the day of the week the patron wishes to attend. This drop down is populated when there is more then one performance date within the season package.
• Step 4 confirms the options as they are indicated about and takes the patron to the TMsubscriptionPriceMapDefault.html page.

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMsubscriptionPriceMapDefault.html
• TMsubscriptions.html

Called By Page(s):

• rowSubNewHeader.html
• TMsubscriptions.html
• TMsubscriptionsRenew.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setSUBS_SERIES_LIST.html
• setSUBS_SERIES_LISTempty.html
• setTICKET_QTY_LIST.html
• setTICKET_QTY_LISTempty.html
• step1.gif
• step2.gif
• step3.gif
• step4.gif
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsubscriptionMapDefaultf.html

 

Description:

• For Future Implementation
• This page allows the patron to choose the subscription details they would prefer for Festival Seating/General Admission events.
• Step 1 allows the patron to choose the number of subscriptions they wish to purchase. The quantity is limited to the number of tickets allowed to be sold per Order within Theatre Manager.
• Step 2 indicates the day of the week the patron wishes to attend. This drop down is populated when there is more then one performance date within the season package.
• Step 3 confirms the options as they are indicated about and takes the patron to the TMsubscriptionPriceMapDefault.html page.

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMsubscriptionPriceMapDefault.html
• TMsubscriptions.html

Called By Page(s):

• rowSubNewHeader.html
• TMsubscriptions.html
• TMsubscriptionsRenew.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setSUBS_SERIES_LIST.html
• setSUBS_SERIES_LISTempty.html
• setTICKET_QTY_LIST.html
• setTICKET_QTY_LISTempty.html
• step1.gif
• step2.gif
• step3.gif
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsubscriptionPriceMapDefault.html

 

Description:

• Allows the patron to review the best available seating option within the section they choose from the TMsubscriptionMapDefault.html page. The best available seats are indicated in the Seat Names tab of the Map within Theatre Manager. The Best Avail Area and Best Seat # columns determine the order of the seats. Depending on the seat configuration of your venue (in particular dinner theatre seating), your Seat Name file may have been setup for a two-pass approach to Best Available seating. For more information on the two-pass system click here.
• The drop down next to the seat location allows the patron to choose the appropriate price for the seat. The pricing options in the list are pulled from the event within Theatre Manager. Only prices that are indicated as Season pricing will be available in the drop down.
• The patron can click the Next Best Available button and they will be presented with the next option for available seats within the section.

Questions and Answers:

Q:How can the Pricing drop down order be altered?
A: The pricing drop down is sorted in descending order based on highest price to lowest price. The promotion external description will determine the sort if there are two or more price points of the same value. Promotions sort in ascending order. For steps on how to access the sales promotion click here. Please note not all Promotions or Price Codes are available online and altering promotions will only need to be done for those options that appear online.
____________________________________________________________

Q: How do you remove the price code name from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Price Code option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
____________________________________________________________

Q: How do you remove the Promotion from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Sales Promotion option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMsubscriptions.html
• TMsusbcriptionPriceMapDefault.html
• TMcart.html

Called By Page(s):

• TMsubscriptionMapDefault.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowSubNoSeat.html
• rowSubReserve.html
• setPROMOTIONSSUB_LIST.html
• setPROMOTIONSSUB_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsubscriptionsMapDefaultf.html

 

Description:

• For Future Implementation

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

Called By Page(s):

• rowSubNewHeader.html

Page(s) Referenced:

• TMfutureTickets.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setSUBS_SERIES_LIST.html
• setSUBS_SERIES_LISTempty.html
• setTICKET_QTY_LIST.html
• setTICKET_QTY_LISTempty.html
• styleButtons.css
• stylePages.css

TMsubscriptionsPriceMapDefault.html

 

Description:

• WEB PAGE CURRENTLY UNDER CONSTRUCTION

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

Called By Page(s):

Page(s) Referenced:

• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowSubReserve.html
• setPROMOTIONSSUB_LIST.html
• setPROMOTIONSSUB_LISTempty.html
• styleButtons.css
• stylePages.css

TMticketsPrice_MapDefault.html

 

Description:

• Displays the best available seating option within the section the patron chose from the TMticketsSection_MapDefault.html page. The best available seats are indicated in the Seat Names tab of the Map within Theatre Manager. The Best Avail Area and Best Seat # columns determine the order of the seats. Depending on the seat configuration of your venue (in particular dinner theatre seating), your Seat Name file may have been setup for a two-pass approach to Best Available seating. For more information on the two-pass system click here.
• The patron can click the Next Best Available button and they will be presented with the next option for available seats within the section.
• The drop down next to the seat location allows the patron to choose the appropriate price for the seat. The pricing options in the list are pulled from the event within Theatre Manager. Only prices available online will be displayed in the drop down. Season Subscription online pricing does not appear in the drop down.

Questions and Answers:

Q: How can the Pricing drop down order be altered?
A: The pricing drop down is sorted in descending order based on highest price to lowest price. The promotion external description will determine the sort if there are two or more price points of the same value. Promotions sort in ascending order. For steps on how to access the sales promotion click here. Please note not all Promotions or Price Codes are available online and altering promotions will only need to be done for those options that appear online.
____________________________________________________________

Q: How do you remove the price code name from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Price Code option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
____________________________________________________________

Q: How do you remove the Promotion from the Pricing drop down?
A: Select the Web Options tab under Setup >> Company Preferences in Theatre Manager. Remove the check from the Show Sales Promotion option in the Permitted Ticket Printing Options section of the page. Clear the cache on the web listener for the change to take effect. For detailed steps on how to clear the cache in Theatre Manager click here.
____________________________________________________________

Q: How can I make the entire map display?
A: Change the selected_border value in the image reference near the bottom of the page to be 999.
____________________________________________________________

Q: How can I change the color the seats appear as on the map?
A: Change the selected_color in the image reference near the bottom of the page to the desired hex color value.
____________________________________________________________

Q: How do you change the map image at the bottom of the page so it does not display the image from within Theatre Manager?
A:Add the desired image to the tmGifs folder with the htdocs. Comment out the existing image reference line at the bottom of the page. Add a new image reference for the desired image. The full path name is not required. /tmGifs/image.jpg can be used ad this page is already referencing the htdocs through the base reference.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMcart.html
• TMticketsMaxPurchased.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html

Called By Page(s):

• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowTicketCourse.html
• rowTicketFestival.html
• rowTicketNoSeat.html
• rowTicketReserve.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMticketsSection_MapDefault.html

 

Description:

• This pages is specific to reserved seating performances.
• The patron can choose the ticket options they would prefer to add to their cart.
• The event title, date and time are pulled from Theatre Manager based on the selection from the previous window.
• Step 1 is a drop down of seating sections pulled from the Best Seat Settings tab from within the Map in Theatre Manager.
• Step 2 allows the patron to indicate the number of tickets they wish to purchase. The quantity is limited to the number of tickets allowed to be sold per Order within Theatre Manager.
• Step 3 searches the database for the preferences from the above steps. It loads the TMticketsPrice_MapDefault.html page.
• The map is pulled directly from the Theatre Manager database. The page can be duplicated and the word Default changed to the map number from within Theatre Manager. The page can then be edited to display an image specific to the venue.
• Web sales produces seats using the Best Seat settings within each venue map. For more information on the Best Seat settings, click here. Depending on the seat configuration of your venue (in particular dinner theatre seating), your Seat Name file may have been setup for a two-pass approach to Best Available seating. For more information on the two-pass system click here.

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMticketsPrice_MapDefault.html
• TMtickets.html

Called By Page(s):

• rowTicketEvent.html
• TMtickets.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setTICKET_QTY_LIST.html
• setTICKET_QTY_LISTempty.html
• step1.gif
• step2.gif
• step3.gif
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMticketsSection_MapDefaultc.html

 

Description:

• This pages is specific to Courses. Note the c at the end of the page name.
• The patron can choose the ticket options they would prefer to add to their cart.
• The event title, date and time are pulled from Theatre Manager based on the selection from the previous window.
• Step 1 allows the patron to choose the number of admissions to the course they wish to purchase. The quantity is limited to the number of tickets allowed to be sold per Order within Theatre Manager.
• Step 2 searches the database for the preferences from the above steps. It loads the TMticketsPrice_MapDefault.html page.
• For details on how to setup a course click here.

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMticketsPrice_MapDefault.html
• TMtickets.html

Called By Page(s):

• rowTicketEvent.html
• TMtickets.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setTICKET_QTY_LIST.html
• setTICKET_QTY_LISTempty.html
• step1.gif
• step2.gif
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMticketsSection_MapDefaultf.html

 

Description:

• This pages is specific to Festival Seating/General Admission seating performances. Note the f at the end of the page name.
• The patron can choose the ticket options they would prefer to add to their cart.
• The event title, date and time are pulled from Theatre Manager based on the selection from the previous window.
• Step 1 allows the patron to indicate the number of tickets they wish to purchase. The quantity is limited to the number of tickets allowed to be sold per Order within Theatre Manager.
• Step 2 searches the database for the preferences from the above steps. It loads the TMticketsPrice_MapDefault.html page.
• The map is pulled directly from the Theatre Manager database. The page can be duplicated and the word Default changed to the map number from within Theatre Manager. The page can then be edited to display an image specific to the venue.

Location:

htdocs/1/WebPagesEN/tmMaps

Able to Call Page(s):

• TMticketsPrice_MapDefault.html
• TMtickets.html

Called By Page(s):

• rowTicketEvent.html
• TMtickets.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setTICKET_QTY_LIST.html
• setTICKET_QTY_LISTempty.html
• step1.gif
• step2.gif
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmnavBottom.html

 

Description:

• The footer page attached to tmindex.html.
• The page pulls images from the tmGifs folder. The page can be edited to meet the organizations needs.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmindex.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmName.gif
• tmPoweredBy.gif

tmnavMain.html

 

Description:

• This is the main body of the page when using tmindex.html.
• As links or buttons are clicked within the frames the information in this page is replaced with the page referenced by the link or button.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmindex.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css

tmnavSide.html

 

Description:

• The left side column of the tmindex.html page.
• References the pages in the tmContent folder.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• contentBoard.html
• contentClass.html
• contentContact.html
• contentDonation.html
• contentEvents.html
• contentHistory.html
• contentMailList.html
• contentPass.html
• contentSeason.html
• contentSeason2002.html
• contentSeason2003.html
• contentStaff.html
• contentVolunteer.html

Called By Page(s):

• tmindex.html

Page(s) Referenced:

• buttonRollover.html
• navSideRollover.html
• styleButtons.css
• stylePages.css

tmnavTop.html

 

Description:

• The header page attached to tmindex.html.
• The page pulls the pageHeader.gif. The page can be edited to meed the organizations needs.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmindex.html

Page(s) Referenced:

• pageHeader.gif
• styleButtons.css
• stylePages.css

TMoldCartDetails.html

 

Description:

• Lists the items that were a past of a completed historical cart.
• The details of the cart are pulled directly from the Theatre Manager database.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• tmCampaignDefault.html
• tmEventDefault.html
• tmFeeDefault.html
• TMoldCartDetailsPrint.html
• tmPassDefault.html
• tmSubscriptionDefault.html

Called By Page(s):

• TMhome.html

Page(s) Referenced:

• buttonRollover.html
• rowOldCartCoupon.html
• rowOldCartCourse.html
• rowOldCartDonation.html
• rowOldCartFestival.html
• rowOldCartMailFee.html
• rowOldCartOrderCouponFee.html
• rowOldCartOrderFee.html
• rowOldCartPass.html
• rowOldCartReserve.html
• rowOldCartSub.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMoldCartDetailsPrint.html

 

Description:

• A printer friendly copy of the Old Cart Detail page.
• The page will present as a preview behind the machines default printer page setup.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• buttonRollover.html
• rowOldCartPrintCourse.html
• rowOldCartPrintDonation.html
• rowOldCartPrintFestival.html
• rowOldCartPrintOrderCoupondFee.html
• rowOldCartPrintOrderFee.html
• rowOldCartPrintPass.html
• rowOldCartPrintReserve.html
• rowOldCartPrintSub.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMoldCartHeaders.html

 

Description:

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcheckout.html
• TMhome.html
• TMoldCartDetails.html

Called By Page(s):

• TMhome.html

Page(s) Referenced:

• buttonRollover.html
• rowOldCartHeader.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmPass Folder

The tmPass folder contains the detail pages for passes, gift certificates, memberships or other sales items within the online sales. The Default page is used only when a custom pages is not available for the pass type.

Custom pages can be created for a pass by duplicating the existing default page. The word Default in the page name is then replaced with the pass type number. The pass type number is located in the Type # column under Setup >> System Tables >> Member Types in Theatre Manager. If this column is not visible simply right click on any of the column headers and select it. The column with then display in the list. Please note the word Member may have been altered in the database base for the organization.

tmPass1.html

 

Description:

• Provides a description of the pass type with a sequence number of 1.
• This is an example of how to create a custom pass page.

Location:

htdocs/1/WebPagesEN/tmPass

Able to Call Page(s):

• TMpass.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmFooter.html
• tmnavButtons.html

tmPassDefault.html

 

Description:

• Provides a description of the pass selected.
• The description is hard coded into the page.

Location:

htdocs/1/WebPagesEN/tmPass

Able to Call Page(s):

• TMpass.html

Called By Page(s):

• rowCartPass.html
• rowCheckoutPass.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmFooter.html
• tmnavButtons.html

TMpass.html

 

Description:

• The TMpass.html page lists all items currently available for sale in Member Type area of Theatre Manager.
• This page is accessed by the button that is titles Gift Certificate in the default web pages.
• Often the button and this area of Theatre Manager are renamed to something like Pass, Gift Certificate, Sales Items or another option chosen by the organization.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• TMpassAskAmount.html

Called By Page(s):

• contentPass.html
• TMcart.html
• tmPassDefault.html
• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setPASS_LIST.html
• setPASS_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMpassAskAmount.html

 

Description:

• This page is designed to enter the details of the Membership/Pass/Gift Certificate being purchased.
• Member Type are created in Setup >> System Tables Member Types of Theatre Manager.
• Depending on the setup of the Member Type, the value of the item may need to be entered in this window.
• Information entered in the Personalized Notes field will appear in the Notes tab of the Membership Detail window within Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• TMPass.html
• TMtickets.html

Called By Page(s):

• TMpass.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• pleaseWaitMessageFunction.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMpasswordChange.html

 

Description:

• This page allows a patron to change their existing online password to a new password.
• When an email address is entered into Theatre Manager the application generates a random password for the patron. The first time the patron attempts to login to the online sales using the Password they will be redirected to this page. The Patron can then set their password to something they choose.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMpatronUpdate.html

Called By Page(s):

• TMlogin.html
• TMpatronUpdate.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMpasswordChangeEmail.html

 

Description:

• This email is automatically sent when a patron changes their password using the TMpasswordChange.html page.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.
• The ticketing site as referenced in index.html

Called By Page(s):

• TMpasswordChange.html

Page(s) Referenced:

• tmContact.html
• tmContactHours.html
• tmFooter.html
• styleButtons.css
• stylePages.css

TMpasswordEmptyEmail.html

 

Description:

• This email is sent to a patron when their email address is selected in their patron window and the Send Password button is clicked from within Theatre Manager.
• The most common reason for this email to be sent would be the patrons email address is not the primary email for their patron record but rather a secondary email. Secondary email addresses cannot be used to login to the online sales module therefore Theatre Manager does not assign a password to them.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable.

Page(s) Referenced:

• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• stylePages.css

TMpasswordForgot.html

 

Description:

• The patron enters their email address in this page and their online password will be emailed to the address entered.
• If the email address does not currently exist in the database the patron will be prompted to create a new online account.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMlogin.html

Called By Page(s):

• TMlogin.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMpasswordForgotEmail.html

 

Description:

• The email that is sent when a patrons click the Email Me My Password button in the TMpasswordForgot.html
• The Password is populated using the online sales password for the email address within the Theatre Manager database.
• If the patron has never logged into the online sales but their email address appears in Theatre Manager this will be a randomly generated password. The patron will be prompted to change the password the first time they login. .

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• index.html

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• TMError.txt
• tmFooter.html

TMpasswordResetChange.html

 

Description:

• This page allows patrons to change their passwords.
• If this is the first time a patron has logged into Theatre Manager using a password generated within the database they will be directed to this page. The patron is encouraged to change their password to something easier to remember then the Theatre Manager generated password.
• The new password must be at least 7 characters long
• The new password cannot contain special characters such as exclamation marks or ampersands.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMpatronUpdate.html

Called By Page(s):

• TMlogin.html
• TMpatronUpdate.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMpasswordResetEmail.html

 

Description:

• The email that is sent when a patrons click the Save New Email button in the TMpasswordResetChange.html
• The Password is populated using the online sales password for the email address within the Theatre Manager database.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• index.html

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• TMError.txt
• tmFooter.html

TMpatronLimitedProfile.html

 

Description:

• Allows for patrons to login to the online sales without creating a full patron profile.
• This option is currently available for Safari and the latest release of Firefox.
• This page will only accessible is a patron is not logged in and click the checkout button at the top of the online sales window. This option is only available when the Enable Partial Patron On Web checkout box is checked under the Web Options tab in Setup >> System Tables within Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMcart.html
• TMlogin.html
• TMloginSelectPatron.html
• TMpatronNew.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowPatronAddress.html
• rowPatronContact.html
• rowPatronEmail.html
• rowPatronEmailLimitedProfile.html
• setSALUTATION_LIST.html
• setSALUTATION_LISTempty.html
• showhidediv.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmLoginForm.html
• tmnavButtons.html

TMpatronNew.html

 

Description:

• This pages creates an account in the Theatre Manager database for the patron.
• The mandatory fields are set within the Theatre Manager database in Setup >> System Preferences under the Mandatory Data tab.
• All fields indicated within this window access specific database fields within Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMhome.html
• TMlogin.html

Called By Page(s):

• TMlogin.html
• TMpatronLimitedProfile.html

Page(s) Referenced:

• buttonRollover.html
• constantPATRONCONTACTNEW.txt
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowPatronAddress.html
• rowPatronContact.html
• rowPatronEmail.html
• setCOUNTRY_LIST.html
• setCOUNTRY_LISTempty.html
• setPROVINCE_LIST.html
• setPROVINCE_LISTempty.html
• setSALUTATION_LIST.html
• setSALUTATION_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMpatronNewEmail.html

 

Description:

• This page is sent in the form of an email every time a new Patron Account is setup in the TMpatronNew.html page.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.
• The ticketing site as referenced in index.html

Called By Page(s):

• TMpatronNew.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• tmFooter.html

TMpatronUpdate.html

 

Description:

• This window displays the patrons primary information as it appear in their patron record within the database.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMhome.html
• TMlogin.html
• TMpasswordResetChange.html

Called By Page(s):

• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• constantNEWPATRON.txt
• constantPATRONCONTACTEXISTING.txt
• dropDownMenuFunction.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• setCOUNTRY_LIST.html
• setCOUNTRY_LISTempty.html
• rowPatronAddress.html
• rowPatronContact.html
• rowPatronEmail.html
• setPROVINCE_LIST.html
• setPROVINCE_LISTempty.html
• setSALUTATION_LIST.html
• setSALUTATION_LISTempty.html
• pleaseWaitMessage.html
• setHOUSEHOLD_PATRON_LIST.html
• setHOUSEHOLD_PATRON_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMpatronUpdateEmail.html

 

Description:

• This email is automatically sent when a patron changes their patron record using the TMpatonUpdate.html page.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• index.html

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• TMError.txt
• tmFooter.html

tmScripts Folder

buttonRollover.html

Description:

• Changed the look of a button in the online sales web page when a mouse is hovered over it.
• Accesses the styleButtons.css to change the attributes of the button.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsysBusyListeners.html
• TMsysBusyListenersNorefresh.html
• TMattendance.html
• tmCampaign1.html
• tmCampaign2.html
• tmCampaignDefault.html
• TMcart.html
• TMcheckout.html
• TMcheckoutCardError.html
• TMcheckoutConfirmation.html
• TMcheckoutInvoiceEmail.html
• TMcheckoutNoItems.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• contentClass.html
• contentDonation.html
• contentEvents.html
• contentMailList.html
• contentPass.html
• TMcoupon.html
• TMdonation.html
• TMdonationMonthly.html
• tmEvent1.html
• tmEventDefault.html
• tmBoxOfficePolicy.html
• tmFeeDefault.html
• tmMailFee.html
• tmMailFeeDefault.html
• tmOrderFee.html
• tmOrderFeeDefault.html
• TMfutureTickets.html
• TMfutureTicketsPrint.html
• TMhome.html
• TMlogin.html
• TMloginSelectPatron.html
• TMlogoff.html
• TMlogoffOpenCart.html
• TMmaillist.html
• TMmaillistDisallow.html
• TMmaillistQuickAdd.html
• TMmaillistVerify.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionPriceMapDefault.html
• TMsubscriptionsMapDefaultf.html
• TMsubscriptionsPriceMapDefault.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• tmnavSide.html
• TMoldCartDetails.html
• TMoldCartDetailsPrint.html
• TMoldCartHeaders.html
• tmPass1.html
• tmPassDefault.html
• TMpass.html
• TMpassAskAmount.html
• TMpasswordChange.html
• TMpasswordForgot.html
• TMpasswordResetChange.html
• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html
• tmSubscriptionDefault.html
• TMsubscriptions.html
• TMsubscriptionsRenew.html
• TMsysBackupInProgress.html
• TMsysInvalidCall.html
• TMsysInvalidCallDirect.html
• TMsysInvalidCallNoAccess.html
• TMsysInvalidFunction.html
• TMsysWebSalesDisabled.html
• TMoldCartDetailsPrint.html
• TMtickets.html
• TMticketscalendar.html
• TMticketsMaxPurchased.html
• TMticketsSoldOut.html
• tmVenueDefault.html
• TMvolcalendar.html
• TMvolunteer.html

Page(s) Referenced:

• styleButtons.css

dropDownMenuFunction.html

Description:

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html
• TMcheckout.html
• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

navSideRollover.html

Description:

• Changed the look of a link in the online sales web page when a mouse is hovered over it.
• Accesses the stylePages.css to change the attributes of the link..

Location:

htdocs/1/WebPagesEN/tmScripts

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavSide.html

Page(s) Referenced:

• stylePages.css

pleaseWaitMessageFunction.html

 

 

Description:

• Displays the previously hidden field containing the Please Wait message.
• This message is displayed while the online sales accesses the database to present new information.

Location:

htdocs/1/WebPagesEN/tmScripts

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html
• TMcheckout.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• TMdonation.html
• TMdonationmonthly.html
• TMhome.html
• TMsubscriptionMapDefault.html
• TMsusbscriptionMapDefaultf.html
• TMsusbcriptionPriceMapDefault.html
• TMsubscriptionsMapDefaultf.html
• TMsubscriptionsPriceMapDefault.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• TMpass.html
• TMpassAskAmount.html
• TMpasswordChange.html
• TMpasswordResetChange.html
• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html
• TMsubscription.html
• TMsubscriptionsRenew.html
• TMtickets.html

Page(s) Referenced:

• Not Applicable

showhidediv.html

Description:

• Displays additional information on the TMpatronLimitedProfile.html page when the correct button is selected.

Location:

htdocs/1/WebPagesEN/tmScripts

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronLimitedProfile.html

Page(s) Referenced:

• Not applicable

tmSubscription Folder

The tmSubscription folder contains the detail pages for subscription packages sold within the online sales. The Default page is used only when a custom pages is not available for the season. It pulls the note information directly from the season setup within Theatre Manager.

Custom pages can be created for a season package by duplicating the existing default page. The word Default in the page name is then replaced with the season package number. The season package number is located in the Seq # column under Patron Sales >> Season Reservations >> Setup Season Packages in Theatre Manager.

tmSubscriptionDefault.html

 

Description:

• This page displays the description and note information from the season package. This information is pulled directly from the Theatre Manager database.
• Customized pages can be created for season packages by duplicating this page and changing the word Default at the end of the title to the season package sequence number from within Theatre Manager. The season package number is located in the Seq # column under Patron Sales >> Season Reservations >> Setup Season Packages.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMsubscriptions.html

Called By Page(s):

• rowCheckoutSub.html
• rowCheckoutSubNewGroup.html
• rowSubBookedHeader.html
• rowSubNewDetail.html
• rowSubRenewHeader.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• TMcontact.html
• tmFooter.html
• tmnavButtons.html

TMsubscriptions.html

 

Description:

• Lists the Season Packages that are available to purchace.
• Packages are made available for sale in the Patron Sales >> Season Reservations >> Setup Season Package by opening the desired page with Theatre Manager.
• Packages available to the patron depend on availability and the patrons season package history.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• tmSubBookedHeader.html
• tmSubRenewHeader.html
• tmSubscriptionDefault.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsRenew.html
• tmVenueDefault.html

Called By Page(s):

• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowSubNewHeader.html
• rowSubNewNone.html
• TMError.txt
• styleButtons.css
• stylePages.css
• tmFooter.html
• tmnavButtons.html

TMsubscriptionsRenew.html

 

Description:

• The Renewal page for season subscription packages.
• If a patron has a package for the selected season already in their patron record they will be presented with this page.
• This option is only available for season packages where the Renew Online option is selected in the Patron Sales >> Season Reservations >> Setup Season Package by opening the desired page with Theatre Manager.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• tmSubscriptionDefault.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• tmVenueDefault.html

Called By Page(s):

• TMsubscriptions.html

Page(s) Referenced:

• buttonRollover.html
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowSubRenewHeader.html
• setUNSUBSCRIBE_LIST.html
• setUNSUBSCRIBE_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsys404.html

 

Description:

• This page is displayed when a patron attempts to access a page that does not exist. This can often be caused by bookmarking a page within the online sales as the titles of the pages are static.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable.

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• tmFooter.html

TMsysBackupInProgress.html

 

Description:

• This page is displayed when Theatre Manager is paused for a backup.
• Most backups are run while the system is in use rather then paused.
• For more information on how to backup the database click here.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The company web site as it appears in the Setup >> Company Preferences of Theatre Manager.

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsysCookiesDisabled.html

 

Description:

• This page is displayed when a patron has disabled cookies on their internet browser.
• Cookies from the online sales are encrypted and contain only sufficient information to assist the ticket buying process.
• The cookie expires in 24 hours and is removed from the web browser at that time.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• TMlogin.html

Called By Page(s):

• TMlogin.html

Page(s) Referenced:

• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html

TMsysInvalidCall.html

 

Description:

• The page the patron is attempting to access does not exist.
• This can be caused by the patron bookmarking a page or attempting to access a page incorrectly referenced on the organizations main web site.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsysInvalidCallDirect.html

 

Description:

• This page indicates the patron attempted to access a page they do not have privileges to access.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• tmindex.html
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsysInvalidCallNoAccess.html

 

Description:

• The page the patron is attempting to access does not exist.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsysInvalidFunction.html

 

Description:

• This page is displayed when a patron uses the browser navigation buttons or clicks a button within the online sales multiple times.
• Patrons are asked to refrain from using the back button in the TMhome.html page.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMsysWebSalesDisabled.html

 

Description:

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• Not Applicable

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMtemplates Folder

cellPerfDetailCalCurrent.html

Description:

• Pulls the current months performance dates directly from Theatre Manager for the volunteer calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

cellPerfDetailCalOther.html

Description:

• Pulls the prior and future months performance dates directly from Theatre Manager for the volunteer calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

cellPerfDetailCalTextProperty.html

Description:

• Pulls the performance time and title from Theatre Manager for the volunteer calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

cellPerfDetailCalTitleProperty.html

Description:

• Pulls the performance notes and sales notes for a performance from Theatre Manager for the volunteer calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

cellVolDetailCalCurrent.html

Description:

• Pulls the date and activity the volunteer will be performing from Theatre Manager for the volunteer calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

cellVolDetailCalOther.html

Description:

• Pulls the historical date and activities the volunteer is scheduled to perform from Theatre Manager for the volunteer calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

constantALLEVENTS.txt

 

 

Description:

• The default text for the event drop down at the top of the TMtickets.html page.
• Allows for the customization of the text and accommodates change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• Not Applicable

constantALLGENRES.txt

 

 

Description:

• The default text for the genre drop down at the top of the TMtickets.html page.
• Allows for the customization of the text and accommodates change of language.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• setGENRE_LIST.html
• setGENRE_LISTempty.html

Page(s) Referenced:

• Not Applicable

constantALLVENUES.txt

 

 

Description:

• The default text for the venue drop down at the top of the TMtickets.html page.
• Allows for the customization of the text and accommodates change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• Not Applicable

constantALLYEARS.txt

 

 

Description:

• The default text for the year drop down.
• Allows for the customization of the text to accommodate change of language.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

constantMONTHS.txt

 

 

Description:

• The default text for month drop downs.
• Allows for the customization of the text to accommodate change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

constantNEWPATRON.txt

 

 

Description:

• The default text for adding a new patron in the left column of the TMpatronUpdate.html page.
• Allows for the customization of the text and accommodates change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

constantPATRONCONTACTEXISTING.txt

 

 

Description:

• The default text for contact information within the TMpatronUpdate.html page.
• The contact type is coded into Theatre Manager. The sequence numbers are listed within this page and should not be altered.
• The location options are based on the default selection for Patron Location within Setup >> System Tables >> Code Tables of Theatre Manager.
• In this page the number 2 appears twice. It the value is undefined in the Theatre Manager database the online sales will leave the text in this location blank.
• Allows for the customization of the text and accommodates change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

constantPATRONCONTACTNEW.txt

 

 

Description:

• The default text for contact information within the TMpatronNew.html page.
• The contact type is coded into Theatre Manager. The sequence numbers are listed within this page and should not be altered.
• The location options are based on the default selection for Patron Location within Setup >> System Tables >> Code Tables of Theatre Manager.
• In this page the number 2 appears twice. It the value is undefined in the Theatre Manager database the online sales will leave the text in this location blank.
• Allows for the customization of the text and accommodates change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronNew.html

Page(s) Referenced:

• Not Applicable

constantYESNO.txt

 

 

Description:

• The default text for the anonymous and corporate drop down at the top of the TMdonation.html page.
• Allows for the customization of the text and accommodates change of language

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMdonation.html

Page(s) Referenced:

• Not Applicable

NextEventEmpty.html

 

 

Description:

• Displays an empty field in place of the date where there isn't a performance on that date or the performance for that date is not listed as available for sale online.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

NextEventNormal.html

 

 

Description:

• Displays the performance information on the performance date within the calendar.
• This information is pulled directly from the Theatre Manager database.
• Only performances indicated as available for sale via the web under the Performance tab of Setup >> Events in the Theatre Manager database will appear.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

NextVolEmpty.html

 

 

Description:

• Displays an empty field under a date where there is no scheduled volunteer activity for that day.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

NextVolNormal.html

 

 

Description:

• Displays the volunteer information on the calendar for the date when the volunteer is scheduled to perform an activity.
• The volunteer activity is pulled directly from the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

palmCheckin.html

 

Description:

• This pages is sent as a response to hand held scanners during the Check In process.
• The page provides the status of the admission, the beep associated with the status and the reason for the message.
• The scanner needs to be set to the check in option prior to scanning tickets.
• If the ticket status is set to Not Used within Theatre Manager scanning the ticket will change the status and indicate the ticket is a "GO" for admission.
• If the ticket status is set to Used within Theatre Manager the result will be the "STOP" screen. This is due to a ticket previously being scanned as checked in but not being scanned as checked out. Thus the status is still Used within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• This page is called by a hand held scanner.

Page(s) Referenced:

• Not Applicable

palmCheckout.html

 

Description:

• This pages is sent as a response to hand held scanners during the check out process.
• The page provides the status of the admission, the beep associated with the status and the reason for the message.
• The scanner needs to be set to the check out option prior to scanning tickets.
• If the ticket status is set to Used within Theatre Manager scanning the ticket will change the status and indicate the ticket is a "GO" for check out.
• If the ticket status is set to Not Used within Theatre Manager the result will be the "STOP" screen. This is caused by a ticket that has not previously been scanned into the venue. Thus the status is still Not Used within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• This page is called by a hand held scanner.

Page(s) Referenced:

• Not Applicable

palmTime.html

 

Description:

• This page displays the current date and time for the web listener it reaches.
• The page is designed for testing to ensure Apache and at least one web listener are up and running.
• Arts Management Systems uses a tool called InterMapperwhen testing client sites where online sales are experiencing frequent outages. InterMapper is set to request the palmTime.html page. When the page is not available, a message is sent by email to the indicated recipients.
• If another tool is used for monitoring online sales, it is recommended that this be the page it checks for activity. This will ensure tools, such as google analytics, do not present false statistics for online activity due to monitoring.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• Not Applicable.

Page(s) Referenced:

• Not Applicable.

pleaseWaitMessage.html

 

 

Description:

• Acts as a place saver for the pleaseWaitMessgeFuction.html message.
• Each page containing the pleaseWaitMessage.html reference also contains a reference to the pleaseWaitMessageFunction.html. When a button within the page references the OnClick-process() function the Please Wait message is pulled from the script within the pleaseWaitMessgeFuction.html page. The text is displayed on the page in the location of the pleaseWaitMessage.html place saver.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html
• TMcheckout.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• TMdonation.html
• TMdonationmonthly.html
• TMhome.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDafaultf.html
• TMsubscriptionPriceMapDefault.html
• TMsubscriptionsMapDefaultf.html
• TMsubscriptionsPriceMapDefault.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• TMpass.html
• TMpassAskAmount.html
• TMpasswordChange.html
• TMpasswordResetChange.html
• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html
• TMsubscriptions.html
• TMsubscriptionsRenew.html
• tmLoginForm.html
• TMtickets.html

Page(s) Referenced:

• Not Applicable

PrevEventEmpty.html

 

Description:

• Displays an empty field in place of the date where there isn't a performance on that date or the performance for that date is not listed as available for sale online.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

PrevEventNormal.html

 

 

Description:

• Displays the performance information on the performance date within the calendar.
• This information is pulled directly from the Theatre Manager database.
• Only performances indicated as available for sale via the web under the Performance tab of Setup >> Events in the Theatre Manager database will appear.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

PrevVolEmpty.html

 

Description:

• Displays an empty field under a date where there is no scheduled volunteer activity for that day.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

PrevVolNormal.html

 

 

Description:

• Displays the volunteer information on the calendar for the date when the volunteer is scheduled to perform an activity.
• The volunteer activity is pulled directly from the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

TMoldCartDetailsPrint.html

Description:

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

Called By Page(s):

• TMoldCartDetailsPrint.html

Page(s) Referenced:

rowCartCoupon.html

 

 

Description:

• Displays the details of the Coupon Code applied to the cart within the online sales.
• The coupon code is setup in Theatre Manager under Setup >> System Tables >> Coupons and Pre-Access Codes. For more information on setting up coupon codes click here.
• A coupon code can be entered in the TMcart.html or TMtickets.html page.
• Once the code is added it will appear in the TMcart.html page.
• The details of the coupon are pulled directly from Theatre Manager.
• To remove a coupon check the box to the far right of the coupon in the cart and click the Remove button at the bottom of the window. The patron can add the coupon to the cart again if desired while available redemption exist.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartCourse.html

 

 

Description:

• Displays the quantity and price of the course when more then one admission to the course is purchased in the online sales.
• The information is pulled directly from Theatre Manager.
• If only one admission to the course is purchased this line will not appear.
• For details on how to setup a course click here.
• To alter the price of a course admission or remove a course when too many are added to the cart the entire course purchase must be removed. Check the box to the far right of the first registration for the course and click the Remove button at the bottom of the window. The course can then be purchased again selecting the desired price and or quantity.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartCourseNewGroup.html

 

 

Description:

• Displays the course details, quantity, course location and price added to the online cart.
• The information is pulled directly from Theatre Manager.
• For details on how to setup a course click here.
• To alter the price of a course admission or remove a course when too many are added to the cart the entire course purchase must be removed. Check the box to the far right of the first registration for the course and click the Remove button at the bottom of the window. The course can then be purchased again selecting the desired price and or quantity.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html.html
• tmVenueDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartDonation.html

 

 

Description:

• Displays the details of the Donation(s) added to the cart within the online sales.
• Donations can be added to a cart on the TMcart.html or TMdonation.html page.
• For steps on how to enable a donation campaign for online sales click here.
• To remove a donation check the box to the far right of the donation in the cart and click the Remove button at the bottom of the window.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmCampaignDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartFestival.html

 

 

Description:

• Displays the quantity and price of a festival seating or general admission ticket when more then one admission to the performance is purchased in the online sales.
• The information is pulled directly from Theatre Manager.
• If only one admission to the performance is purchased this line will not appear.
• For details on how to setup a new festival seating performance click here.
• To change the price of a festival seating ticket or remove a ticket when too many are added to the cart the entire performance purchase must be removed. Check the box to the far right of the first ticket for the performance and click the Remove button at the bottom of the window. The patron can purchase tickets for the performance again selecting the desired price or quantity.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartFestivalNewGroup.html

 

 

Description:

• Displays the performance details, quantity, performance location, seating location and price of the festival seating or general admission ticket added to the online cart.
• The information is pulled directly from Theatre Manager.
• For details on how to setup a new festival seating or general admission performance click here.
• To change the price of a festival seating ticket or remove a ticket when too many are added to the cart the entire performance purchase must be removed. Check the box to the far right of the first ticket for the performance and click the Remove button at the bottom of the window. The patron can purchase tickets for the performance again selecting the desired price or quantity.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html.html
• tmVenueDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartMailFee.html

 

 

Description:

• Displays the details of the Mailing Fee added to the cart within the online sales.
• It's recommended the fee be turned off with Theatre Manager rather then removed from the source code in the event the fee may be used in the future.
• A Mailing Fee can be turned off and on using the Mail To Patron option under the Web Options tab in Setup >> Company Preferences in Theatre Manager. Uncheck the box to remove the Mail Me My Tickets button from the online sales.
• The value of the Mailing Fee is determined by the fee selected in the Mail Fee box under the Web Options tab of Setup >> Company Preferences with Theatre Manager.
• The TMcart.html and TMcheckout.html pages both allow the patron to request the items in their cart to be mailed.
• To remove the mail fee check the box to the far right of the fee in the cart and click the Remove button at the bottom of the window. The order will no longer be flagged with a patron wants tickets mailed status within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmMailFeeDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartOrderCouponFee.html

 

Description:

• Displays the name and value of the fee associated with a Coupon. This fee is only added to the Order when the subsequent Coupon is added to the cart.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMcart.htmlm

Page(s) Referenced:

• Not Applicable.

rowCartOrderFee.html

 

 

Description:

• Displays the details of the Internet Order Fee added to the cart within the online sales.
• This Fee can be edited by double clicking on the Order Internet fee in Setup >> System Tables >> Fee Tables.
• Often the external description for the fee is titled Convenience Fee. The name of the fee can be altered by editing the External Name field in the setup of the fee within Theatre Manager.
• The fee is automatically added to the order based on the fee setup. Removing the Check from the Automatically Add To Order box within Theatre Manager will remove the fee from online sales.
• The value of the fee can be altered under the Calculation tab of the fee setup within Theatre Manager. There are options to charge a per ticket fee, per order fee and to add tax to the fee within the setup.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmOrderFeeDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartPass.html

 

 

Description:

• Displays the details of the Pass(s), Gift Certificates(s) or Membership(s) added to the cart within the online sales.
• A Pass in the Theatre Manager database is called a Member Type by default. Often an organization will change the default name to pass, gift certificate, gc or other such options.
• Member types can be added to a cart from the TMpass.html page.
• For steps on how to enable a member type for online sales click here.
• To remove a member type check the box to the far right of the type in the cart and click the Remove button at the bottom of the window.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmPassDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartReserve.html

 

 

Description:

• Displays the quantity and price of the reserved seating ticket when more then one admission to the reserved performance is purchased in the online sales.
• The information is pulled directly from Theatre Manager.
• If only one admission to the performance is purchased this line will not appear.
• For details on how to setup a new reserved seating performance click here.
• To change the price of a reserved seating ticket, change the seating location or remove a ticket when too many are added to the cart the entire performance purchase must be removed. Check the box to the far right of the first ticket for the performance and click the Remove button at the bottom of the window. The patron can purchase tickets again for the performance selecting the desired section, quantity and price.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartReserveNewGroup.html

 

 

Description:

• Displays the performance details, quantity, performance location, seating location and price of a reserved seating ticket added to the online cart.
• The information is pulled directly from Theatre Manager.
• For details on how to setup a new reserved seating performance click here.
• To change the price of a reserved seating ticket, change the seating location or remove a ticket when too many are added to the cart the entire performance purchase must be removed. Check the box to the far right of the first ticket for the performance and click the Remove button at the bottom of the window. The patron can purchase tickets again for the performance selecting the desired section, quantity and price.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html.html
• tmVenueDefault.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartSub.html

 

 

Description:

• Displays the details of the performance, price and seating location within the season package in the online cart.
• The information is pulled directly from Theatre Manager.
• For details on how to setup a season subscription package click here.
• To change the price of a subscription package, change the seating location or remove a ticket when too many are added to the package the entire package must be removed. Check the box to the far right of the first line of the ticket for the package and click the Remove button at the bottom of the window. The patron can purchase the package again selecting the desired section, quantity and price.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCartSubNewGroup.html

 

 

Description:

• Displays the details of the season package, the first performance, the seat price and the seating location added to the online cart.
• The information is pulled directly from Theatre Manager.
• For details on how to setup a season subscription package click here.
• To change the price of a subscription package, change the seating location or remove a ticket when too many are added to the package the entire package must be removed. Check the box to the far right of the first line of the ticket for the package and click the Remove button at the bottom of the window. The patron can purchase the package again selecting the desired section, quantity and price.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html.html

Called By Page(s):

• TMcart.html

Page(s) Referenced:

• Not Applicable

rowCheckoutCoupon.html

 

Description:

• Displays the name of the fee and it's value in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutCourse.html

 

Description:

• Displays the name and location of the course as well as the price in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutDonation.html

 

Description:

• Displays the name of the donation campaign, the publication name and value of the donation in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmCampaignDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutFestival.html

 

Description:

• Displays the name, location and price of a festival seating performance in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutMailFee.html

 

Description:

• Displays the mailing fee and it's value in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmMailFeeDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutOrderCouponFee.html

 

Description:

• Displays the name of the fee and it's value in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmOrderFeeDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutOrderFee.html

 

Description:

• Displays the name name and value of an order fee when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmOrderFeeDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutPass.html

 

Description:

• Displays the name and value of the member type/pass in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmPassDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutReserve.html

 

Description:

• Displays the name, location, seat and price of a reserved seating performance in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutSub.html

 

Description:

• Displays the name of the subscription, seating location and price in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmSubscriptionDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowCheckoutSubNewGroup.html

 

Description:

• Displays the name of the subscription, seating location, venue and price in the checkout confirmation when it's been added to an online sale.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmSubscriptionDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMcheckoutConfirmation.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketCourse.html

 

Description:

• Displays the course detail including the promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMfutureTickets.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketFestival.html

 

Description:

• Displays the detail for festival seating tickets including the promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMfutureTickets.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketHeader.html

 

Description:

• Displays the date, time, name of the event and the location for future courses, general admission or reserved seating events. This information is pulled of the Theatre Manager database.
• If the Print At Home option is turned on in Company Preferences and for the Performance a Print Tickets button will also appear. This allows patron to print their ticket for admission to the Performance.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMfutureTickets.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketPrintCourse.html

 

Description:

• Displays the course detail including the promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.
• If the Print At Home option is turned on in Company Preferences and for the Course a bar code will appear before the course tect. This allows patron to print this page and present it as admission to the Course.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMfutureTicketsPrint.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketPrintFestival.html

 

Description:

• Displays the detail for festival seating tickets including the promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.
• If the Print At Home option is turned on in Company Preferences and for the Performance a bar code will appear before the text Festival Seating. This allows patron to print this page and present it as admission to the Performance.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMfutureTicketsPrint.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketPrintHeader.html

 

Description:

• Displays the date, time, name of the event and the location for future courses, general admission or reserved seating events. This information is pulled of the Theatre Manager database.
• Also contains the column headers for the bar code, seating location, price, order and purchase date displayed on the TMfutureTicketsPrint.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMfutureTicketsPrint.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketPrintReserved.html

 

Description:

• Displays the detail for reserved seating tickets including the section/row/seat, promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.
• If the Print At Home option is turned on in Company Preferences and for the Performance a bar code will appear before the seating location. This allows patron to print this page and present it as admission to the Performance.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMfutureTicketsPrint.html

Page(s) Referenced:

• Not Applicable.

rowFutureTicketReserved.html

 

Description:

• Displays the detail for reserved seating tickets including the section/row/seat, promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMfutureTickets.html

Page(s) Referenced:

• Not Applicable.

rowOldCartCoupon.html

 

Description:

• Displays the coupon details for coupon added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowOldCartCourse.html

 

Description:

• Displays the course detail of a course added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable

rowOldCartDonation.html

 

Description:

• Displays the donation details for donations added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmCampaignDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

rowOldCartFestival.html

 

Description:

• Displays the detail for festival seating tickets including the promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowOldCartHeader.html

 

Description:

• Displays the column headers at the top of the table in the TMoldCartDetails.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowOldCartMailFee.html

 

Description:

• Displays the details of the mail fee added to a historical online cart.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmMailFeeDefault.html

Called By Page(s):

• tmOrderFeeDefault.html

Page(s) Referenced:

• Not Applicable.

rowOldCartOrderCouponFee.html

 

Description:

• Displays the details of the fee associated with a coupon from a history online cart.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmFeeDefault.html

Called By Page(s):

• tmOrderFeeDefault.html

Page(s) Referenced:

• Not Applicable.

rowOldCartOrderFee.html

 

Description:

• Displays the name of the fee added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmOrderFeeDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPass.html

 

Description:

• Displays the member type or pass details for pass added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmPassDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintCoupon.html

 

Description:

• Displays the coupon details for coupon added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintCourse.html

 

Description:

• Displays the course detail of a course added to a historical cart within the online sales.
• If the Print At Home option is turned on in Company Preferences and for the Course a bar code will appear before the text Course. This allows patron to print this page and present it as admission to the Course.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintDonation.html

 

Description:

• Displays the donation details for donations added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmCampaignDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintFestival.html

 

Description:

• Displays the detail for festival seating tickets including the promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.
• If the Print At Home option is turned on in Company Preferences and for the Performance a bar code will appear before the text Festival Seating. This allows patron to print this page and present it as admission to the Performance.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintOrderCouponFee.html

 

Description:

• Displays the details of the fee associated with a coupon from a history online cart.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmFeeDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintOrderFee.html

 

Description:

• Displays the name of the fee added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmOrderFeeDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintPass.html

 

Description:

• Displays the member type or pass details for pass added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmPassDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintReserve.html

 

Description:

• Displays the detail for reserved seating tickets including the section/row/seat, promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.
• If the Print At Home option is turned on in Company Preferences and for the Performance a bar code will appear before the text Festival Seating. This allows patron to print this page and present it as admission to the Performance.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartPrintSub.html

 

Description:

• Displays the details of a subscription ticket added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html

Called By Page(s):

• TMoldCardDetailsPrint.html

Page(s) Referenced:

• Not Applicable.

rowOldCartReserve.html

 

Description:

• Displays the detail for reserved seating tickets including the section/row/seat, promotion, price, order number and date/time purchased for future courses. This information is pulled of the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowOldCartSub.html

 

Description:

• Displays the details of a subscription ticket added to a historical cart within the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html

Called By Page(s):

• TMoldCartDetails.html

Page(s) Referenced:

• Not Applicable.

rowPatronAddress.html

 

 

Description:

• Displays address lines, City, Province/State, Postal/Zip Code and a Country drop down fields to enter patrons address information. This information is added to the Theatre Manager database.
• Asterisk next to fields indicate mandatory data that must be entered for the Theatre Manager database.

Questions and Answers:

Q: How can the mandatory fields be changed?
A: There are two steps. The first is the Asterisk can be removed from the field within this page. The second within Theatre Manager. Click Setup >> System Preferences. Select the Mandatory Data tab. Remove the checks from the Full Profile Patron Data fields as desired.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html

Page(s) Referenced:

• setCOUNTRY_LIST.html
• setCOUNTRY_LISTempty.html
• setPROVINCE_LIST.html
• setPROVINCE_LISTempty.html

rowPatronContact.html

 

 

Description:

• Displays contact fields for entering a patrons fax number, phone number or web site into the Theatre Manager database.

Questions and Answers:

Q:
A:
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html

Page(s) Referenced:

• setFAX_LOCATION_LIST.html
• setFAX_LOCATION_LISTempty.html
• setPHONE_LOCATION_LIST.html
• setPHONE_LOCATION_LISTempty.html
• setWEBSITE_LOCATION_LIST.html
• setWEBSITE_LOCATION_LISTempty.html

rowPatronEmail.html

 

 

Description:

• Displays a field for entering the patrons email address.
• If the patron is inserting their email address into the database to create a new record fields for entering their password also appears.

Questions and Answers:

Q:
A:
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html

Page(s) Referenced:

• setEMAIL_LOCATION_LIST.html
• setEMAIL_LOCATION_LISTempty.html

rowPatronEmailLimitedProfile.html

 

 

Description:

• Displays a field where a patron can enter their email address for a limited profile.
• If the patron is not logged in to the online sales a password field will also appear to create a limited profile account in the Theatre Manager database.

Questions and Answers:

Q: Where is the limited profile option enabled?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Check the desired locations in the Allow Limited Profile Patron On section.
____________________________________________________________

Q: Where are the limited profile account settings in Theatre Manager?
A: In Theatre Manager click Setup >> System Preferences. Select the Mandatory Data tab. Place a check mark next to the desired fields for limited profile in the Limited Profile Web Sales Checkout Patron Data section.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillistquickaddinsert.html

Page(s) Referenced:

• Not Applicable.

rowPerfDetailCal.html

 

Description:

• Displays the Performance details in a calendar view.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmEventDefault.html

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable.

rowPerfHeaderCal.html

 

Description:

• Displays the month at the top of the calendar and the days of the week for each column within the calendar.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable.

rowSubBookedFestival.html

 

 

Description:

• Displays the details of a festival seating ticket for the season package.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowSubBookedHeader.thml

Page(s) Referenced:

• Not Applicable.

rowSubBookedHeader.html

 

Description:

• Displays the details of a season packages purchased for the first time this year.
• In contains the name and information for the package as well as the status of the package.
• This page pulls the details of the package from the Theatre Manager database and references additional pages for the seat information.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmSubscriptionDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMsubscriptions.html

Page(s) Referenced:

• rowSubBookedReserved.html
• rowSubBookedFestival.html

rowSubBookedReserved.html

 

Description:

• Displays the details of a reserved seating ticket for the season package.
• When multiple seats are booked a line will appear for each seat within the package.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowSubBookedHeader.thml

Page(s) Referenced:

• Not Applicable.

rowSubNewDetail.html

 

Description:

• Displays the name of the season package and the venue it takes place in. This information is pulled from the season package setup within Theatre Manager.

Questions and Answers:

Q: How can the name of the package be changed?
A: In Theatre Manager go to Patron Sales >> Season Subscriptions >> Setup Season Packages. Double click on the desires season package. Alter the External Description field to display the name of the package as it should appear online.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmSubscriptionDefault.html
• tmVenueDefault.html

Called By Page(s):

• rowSubNewHeader.html

Page(s) Referenced:

• Not Applicable.

rowSubNewHeader.html

 

Description:

• Displays the column heads for new season subscriptions and the button to purchase a new subscription.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html

Called By Page(s):

• TMsubscriptions.html

Page(s) Referenced:

• rowSubNewDetail.html

rowSubNewNone.html

 

Description:

• Displays a message when there are no new subscriptions available for sale online.

Questions and Answers:

Q: Where can I edit the telephone number pulled in this message?
A: The telephone number is pulled from the Theatre Manager database. It's located in the Company tab of Setup >> Company Preferences.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMsubscriptions.html

Page(s) Referenced:

• Not Applicable.

rowSubNoSeat.html

 

Description:

• Displays text indicating there are no season subscription seats available in the desired seating section. This can happen when all seats in the section are sold/held or when there is no online pricing available for the seats.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMsubscriptionMapDefault.html

Page(s) Referenced:

• Not Applicable.

rowSubRenewAnonymous.html

 

Description:

• The text explaining why a patron cannot see their existing subscriptions when they are not currently logged into the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMsubscriptions.html

Page(s) Referenced:

• Not Applicable

rowSubRenewFestival.html

 

 

Description:

• Displays the details of a festival seating ticket for a renewed season package.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowSubRenewHeader.thml

Page(s) Referenced:

• Not Applicable.

rowSubRenewHeader.html

 

 

Description:

• Displays the details of a season packages renewed for the coming year.
• In contains the name and information for the package as well as the status of the package.
• This page pulls the details of the package from the Theatre Manager database and references additional pages for the seat information.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• tmSubscriptionDefault.html
• tmVenueDefault.html

Called By Page(s):

• TMsubscriptions.html

Page(s) Referenced:

• rowSubRenewReserved.html
• rowSubRenewFestival.html

rowSubRenewReserved.html

 

 

Description:

• Displays the details of a reserved seating tickets for a renewed season package.
• When multiple seats are booked a line will appear for each seat within the package.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowSubRenewHeader.thml

Page(s) Referenced:

• Not Applicable.

rowSubReserve.html

 

Description:

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionPriceMapDefault.html
• TMsubscriptionsPriceMapDefault.html

Page(s) Referenced:

• Not Applicable

rowTicketCourse.html

 

Description:

• Displays "Course" and lists the available online pricing options. This information is pulled from within the Theatre Manager database.
• The pricing available online is determined by the price and promotion setup within the course in Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMticketsPrice_MapDefault.html

Page(s) Referenced:

• Not Applicable.

rowTicketEvent.html

 

 

Description:

• Displays the details the Performance from within the Theatre Manager database.

Questions and Answers:

Q: How can the Availability percentages be altered?
A: Each option (Good, Limited, Very Limited, Sold Out) are indicated based on the percentage of seats sold within the Theatre Manager database compared to the Reporting Capacity listed for the individual performance. The percent values are listed on the page in the F_SOLD_PERCENT statements and can be altered to meet the organizations needs.
____________________________________________________________

Q:How are the colors used in the Availability column altered?
A: Each option is listed following a font color. Altering the hex code associated with the font color will change the color of the text.
____________________________________________________________

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmEventDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• tmVenueDefault.html

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• Not Applicable

rowTicketEventExport.html

 

Description:

• Do Not Alter This Page.
• This pages is used in conjunction with the TicketTrove mobile device application. The application will soon be available for iPhone and iPad interfaces.
• The information within the page is pulled directly from Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMticketsExport.html

Page(s) Referenced:

• Not Applicable.

rowTicketEventExportCustom.html

 

Description:

• Pull Event information for Performance available for sale online directly from Theatre Manager.
• This page can be customized to pull the desired Event information for external viewing in the TMticketsExportCustom.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMticketsExportCustom.html

Page(s) Referenced:

• Not Applicable.

rowTicketFestival.html

 

 

Description:

• Displays the description for a festival seating ticket and lists the available online pricing options. This information is pulled from within the Theatre Manager database.
• The term Festival Seating can be altered in Setup >> Company Preferences under the Appearance tab within Theatre Manager.
• The pricing available online is determined by the price and promotion setup within the event in Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketsPrice_MapDefault.html

Page(s) Referenced:

• setPROMOTIONS_LIST.html
• setPROMOTIONS_LISTempty.html

rowTicketNoSeat.html

 

Description:

• Displays text indicating there are no seats available in the desired seating section. This can happen when all seats in the section are sold/held or when there is no online pricing available for the seats.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMticketsPrice_MapDefault.html

Page(s) Referenced:

• Not Applicable.

rowTicketPageList.html

 

 

Description:

• Provides numeric page numbers in hyperlink form at the bottom of the TMtickets.html page for navigating to additional pages of performances not visible on the current page.
• The number of performances listed on the page is directly related to Max Events settings under the Web Options tab in Setup >> Company Preferences of Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• TMtickets.html

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• Not Applicable.

rowTicketReserve.html

 

 

Description:

• Displays the section, row, seat number, sales notes and lists the available online pricing options. This information is pulled from within the Theatre Manager database.
• The name of the seat (section, row, seat number) as well as the sales notes are pulled directly from the Map for the venue within the online sales.
• The pricing available online is determined by the price and promotion setup within the event in Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMticketsPrice_MapDefault.html

Page(s) Referenced:

• setPROMOTIONS_LIST.html
• setPROMOTIONS_LISTempty.html

rowVolDetailCal.html

 

Description:

• A volunteers scheduled activities are pulled from within the Theatre Manager database to populate the calendar view on the TMvolunteer.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMvolunteer.html

Page(s) Referenced:

• Not Applicable.

rowVolHeaderCal.html

 

Description:

• The column headers in the calendar view on the TMvolunteer.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMvolunteer.html

Page(s) Referenced:

• Not Applicable.

rowVolHistoryDetail.html

 

Description:

• A volunteers scheduled activities are pulled from within the Theatre Manager database to populate the list view on the TMvolunteer.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMvolunteer.html

Page(s) Referenced:

• Not Applicable.

rowVolHistoryHeader.html

 

Description:

• The column headers in the list view on the TMvolunteer.html page.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• TMvolunteer.html

Page(s) Referenced:

• Not Applicable.

setACTIVITY_LIST.html

 

 

Description:

• Displays the personnel/volunteer activity the patron is scheduled to performed.
• If the patron is not currently scheduled to perform an activity there will be nothing to list.
• To access the personnel module open the desired patrons record and click the Personnel button at the top of the window within Theatre Manager. To learn more about scheduling an activity for a patron after the Personnel window is open click here.
• Please note the word Personnel may have been customized within Theater Manager. Often it is replace with Volunteer.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html
• TMvolunteer.html

Page(s) Referenced:

• Not Applicable

setACTIVITY_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** under the Activity column when there patron is not scheduled for an activity within Theatre Manager.
• To avoid this message the patron can be scheduled for a position in the Personnel/Volunteer module within Theatre Manager. To access this module open the patrons record within Theatre Manager and click the Personnel button at the top of the window. Steps on how to schedule an activity for a patron can be found by clicking here.
• Please note the word Personnel may have been customized within Theater Manager. Often it is replaced with Volunteer.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMvolcalendar.html
• TMvolunteer.html

Page(s) Referenced:

• Not Applicable

setCAMPAIGN_LIST.html

 

 

Description:

• The drop down list of donation campaigns available for online sales as indicated within Theatre Manager.
• To add campaigns to the list click Setup >> System Tables >> Donation Campaigns inside Theatre Manager. Double click on the desired campaign and select the Edits tab. Check the box for Accepted on the Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMdonation.html

Page(s) Referenced:

• Not Applicable

setCAMPAIGN_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the Donation Campaign drop down when there is no donation campaigns indicated as available online within Theatre Manager.
• To avoid this message go to Setup >> System Tables >> Donation Campaigns. Double click on the desired campaign and select the Edits tab. Check the box for Accepted on the Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMdonation.html

Page(s) Referenced:

• Not Applicable

setCCMONTH_LIST.html

 

 

Description:

• Presents a list of Months in the credit card expiry month drop down that the patron can choose from in order to enter the expiry date of their credit card for payment.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html
• TMcheckoutNoPayment.html

Page(s) Referenced:

• Not Applicable

setCCMONTH_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the credit card expiry month field when there is are no active merchant accounts within Theatre Manager.
• The merchant account must be available for online sales in order to process credit cards. Go to Setup >> System Tables >> Merchant Accounts. Double click on the merchant account to open it. Check the box for Enable Card Use By The Web Listener. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html
• TMcheckoutNoPayment.html

Page(s) Referenced:

• Not Applicable

setCOUNTRY_LIST.html

 

 

Description:

• Displays a list of Countries from within the database.
• The options in the list can be edited in the Theatre Manager database by going to Setup >> System Tables >> Code Tables and selecting Country in the left column. Double click on any of the listings to make changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• rowPatronAddress.html

Page(s) Referenced:

• Not Applicable

setCOUNTRY_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the Country drop down when there is no online Countries within Theatre Manager.
• The most common reason for this messages is there are not Country options available online. To avoid this message go to Setup >> System Tables >> Code Tables. Select Country in the left column and double click on the desired Country in the right column. Check the box for Available At Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• rowPatronAddress.html

Page(s) Referenced:

• Not Applicable

setEMAIL_LOCATION_LIST.html

 

 

Description:

• Displays the name of the email location based on the data from the patron record within Theatre Manager.
• The location can only be changed in the patron contact card from within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronEmail.html

Page(s) Referenced:

• Not Applicable.

setEMAIL_LOCATION_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the email location drop down when there are no locations type marked as available for sale online within Theatre Manager.
• This drop down allows for patrons to select the location of their email address.
• To avoid this message click Setup >> System Tables >> Code Tables within Theatre Manager. Select Paton Location from the left column. Double click on the type that should be available online. Check the box for Available at Website. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronEmail.html

Page(s) Referenced:

• Not Applicable.

setEVENT_LIST.html

 

 

Description:

• Presents the future Events in a drop down list based on their available for sale via the web status within Theatre Manager.
• Events made active by the use of a Pre-Access Code will not appear in the drop down.
• This drop down allows for patrons to search by event title to locate their desired performance.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

setEVENT_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the event drop down when there are no performances marked as available for sale online within Theatre Manager.
• To avoid this message click the Events icon at the top of the window in Theatre Manager. Open an Event and select the Performance tab. Select one performance and check the box at the top of the window for Allow Selling Via The Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

setFAX_LOCATION_LIST.html

 

 

Description:

• Displays the name of the fax location based on the data from the patron record within Theatre Manager.
• The location can only be changed in the patron contact card from within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronEmail.html

Page(s) Referenced:

• Not Applicable.

setFAX_LOCATION_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the fax number location drop down when there are no locations type marked as available for sale online within Theatre Manager.
• This drop down allows for patrons to select the location of their fax number.
• To avoid this message click Setup >> System Tables >> Code Tables within Theatre Manager. Select Paton Location from the left column. Double click on the type that should be available online. Check the box for Available at Website. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronContact.html

Page(s) Referenced:

• Not Applicable.

setGENRE_LIST.html

 

 

Description:

• Displays a drop down of Genre's for the performances available for sale within the online sales. The options in the drop down are populated based on the genre selected in the Marketing tab of the Event within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• constantALLGENRES.html

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• Not Applicable

setGENRE_LISTempty.html

 

 

Description:

• Displays All Genres when there are no performances listed or genres have not been indicated for the performances listed in the online sales the drop down will state All Genres.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• Not Applicable

setHOUSEHOLD_PATRON_LIST.html

 

 

Description:

• Displays a list of names associated with the email address on the TMpatronUpdate.html page.
• This list of names is pulled directly from the Theatre Manager database. It is a list of names from the household that use the same email address. Only patrons within the same household can share an email address.
• The patron can choose the name of the record they wish to update within Theatre Manager. Clicking the Update Account button at the bottom of the window will updated the database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

setHOUSEHOLD_PATRON_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** when the patron access the
• TMpatronUpdate.html and is not logged in.
• To avoid this message the patron can log into the online sales.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

setHOUSEHOLD_PATRON_SELECTION_LIST.html

 

 

Description:

• Displays a list of names associated with the email address on the TMCart.html page.
• This list of names is pulled directly from the Theatre Manager database. It is a list of names from the household that use the same email address. Only patrons within the same household can share an email address.
• The patron can choose the name of the patron they wish to assign the course to within Theatre Manager.
• This drop down will only appear if there is more then one member of the household within Theatre Manager.
• If the patron would like to assign a course to another person they will need to add that patron to their household. This is done by clicking Account at the top of the window, choose the New Patron option in the list on the left and add the patron information to their household.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

TMCart.html

Page(s) Referenced:

• Not Applicable

setHOUSEHOLD_PATRON_SELECTION_LISTempty.html

 

 

Description:

• Displays the text **will be selected after logging in** in the Attendee drop down when the patron is not currently signed in to online sales.
• To avoid this message the patron can login to online sales before adding a course to their online cart or they can sign in after adding the course and return to the cart.
• If the patron would like to assign a course to another person they will need to add that patron to their household. This is done by logging into the online sales, clicking Account at the top of the window, choose the New Patron option in the list on the left and add the patron information to their household.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

TMCart.html

Page(s) Referenced:

• Not Applicable

setLOGIN_PATRON_LIST.html

 

 

Description:

• Displays a list of names associated with the email address entered at the time of login.
• This list of names is pulled directly from the Theatre Manager database. It is a list of names from the household that use the same email address. Only patrons within the same household can share an email address.
• The patron must choose a name from the list and this will be the record the cart is added to within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMloginSelectPatron.html

Page(s) Referenced:

• Not Applicable

setMERCHANT_LIST.html

 

 

Description:

• Displays the payment methods available for completing the order when there is more then one currency.
• This option requires a second merchant account to be created under Setup >> System Tables >> Merchant Types within Theatre Manager. For details on how to create a merchant account click here.
• The Enable Card Use By The Web Listener box should be checked under the Software Type of the Merchant Account.
• In the setup of the new merchant account select the Currency tab. Select the desired country from the Currency Country drop down and enter a G/L Account to allocate the difference from the exchange rate.
• The Exchange Rate should be entered under Setup >> System Tables >> Currency Exchange within Theatre Manager. For more information on setting up a Currency Exchange rate click here.
• Select the Cards tab and add the credit cards that should be processed using this currency rate. If a card can be used for more then one rate a second payment method should be setup for the card type. For more information on setting up payment methods click here.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• Not Applicable

setMERCHANT_LISTempty.html

 

 

Description:

• Hides the option to select a currency.
• To avoid a single currency a second merchant account needs to be setup in Setup >> System Tables >> Merchant Accounts within Theatre Manager. The Currency Country field under the Currency tab needs to be set to something other then the same Country as the existing merchant account.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• Not Applicable

setMONTH_LIST.html

 

 

Description:

• Presents the twelve months of the year in a drop down list.
• This allows for patrons to search by month to find their desired date faster.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMticketscalendar.html
• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

setMONTH_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the month drop down when there are no performances marked as available for sale online within Theatre Manager.
• To avoid this message click the Events icon at the top of the window in Theatre Manager. Open an Event and select the Performance tab. Select one performance and check the box at the top of the window for Allow Selling Via The Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMticketscalendar.html
• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

setPASS_LIST.html

 

 

Description:

• Presents the memberships or passes in a drop down list based on their available for sale via the web status within Theatre Manager.
• This drop down allows for patrons to select the member type they wish to purchase.
• Member types are made available for sale by checking the Via The Internet box under the Edits tab of Setup >> System Tables >> Member Types within Theatre Manager.
• Many organizations choose to rename Memberships to Passes, Gift Certificates, or Other Sales Items. The name of this area within Theatre Manager is at the discretion of the organization.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpass.html

Page(s) Referenced:

• Not Applicable

setPASS_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the event drop down when there are no member types marked as available for sale online within Theatre Manager.
• This drop down allows for patrons to select the pass type they wish to purchase.
• To avoid this message click Setup >> System Tables >> Member Types within Theatre Manager. Open a member type that should be offered online. Select the Edits tab and check the box for Via The Internet under the Allow Membership To Be Purchased. Close the window to save the changes.
• Many organizations choose to rename Memberships to Passes, Gift Certificates, or Other Sales Items. The name of this area within Theatre Manager is at the discretion of the organization.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpass.html

Page(s) Referenced:

• Not Applicable

setPAYMENT_LIST.html

 

 

Description:

• Presents the payment methods in a drop down list based on their settings within Theatre Manager.
• This drop down allows for patrons to select the credit card type they wish to use in order to complete their purchase.
• To make a payment method available online go to Setup >> System Tables >> Code Tables. Select Payment Methods in the left column and double click on the desired method. Check the Available At Internet box and close the window to save changes.
• Only credit card payment methods can be made available online at this time.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• Not Applicable

setPAYMENT_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the payment drop down when there are no payment methods available for online within Theatre Manager.
• This drop down allows for patrons to select the credit card type they wish to use in order to complete their purchase.
• This message can appear if there are no payment methods enabled for online sales. To correct this go to Setup >> System Tables >> Code Tables. Select the Payment Methods in the left column. Double click on the payment method and check the box for Available At Internet. Close the window to save the changes.
• The merchant account for the payment method must also be available for online sales. Go to Setup >> System Tables >> Merchant Accounts. Double click on the merchant account to open it. Check the box for Enable Card Use By The Web Listener. Close the window to save the changes.
• If the payment methods previously appeared but suddenly do not it's possible an End of Day may need to be run in Theatre Manager or that PC Charge (a credit card processing option) is currently not available.
• Only credit card payment methods can be made available online at this time.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html

Page(s) Referenced:

• Not Applicable

setPHONE_LOCATION_LIST.html

 

 

Description:

• Displays the name of the phone location based on the data from the patron record within Theatre Manager.
• The location can only be changed in the patron contact card from within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronEmail.html

Page(s) Referenced:

• Not Applicable.

setPHONE_LOCATION_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the phone number location drop down when there are no locations type marked as available for sale online within Theatre Manager.
• This drop down allows for patrons to select the location of their phone number.
• To avoid this message click Setup >> System Tables >> Code Tables within Theatre Manager. Select Paton Location from the left column. Double click on the type that should be available online. Check the box for Available at Website. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronContact.html

Page(s) Referenced:

• Not Applicable.

setPROMOTIONSSUB_LIST.html

 

 

Description:

• Provides a drop down of available season pricing for the displayed seats.
• The availability of a price depends on the setup of the pricing structure for an event and sales promotion.
• The desired price needs to be available for use within the performance that are a part of the package. This is adjusted by opening the event, selecting the Pricing tab, single clicking on the performance in the left column, double clicking on the price code and placing a check mark in the Allow Price Code To Be Used box within Theatre Manager.
• At least one season promotion enabled for online sales needs to be active for the performance in the package. In Theatre Manager open the Event, select the Promotions tab and change the Promotions Shown drop down in the lower right corner to All. Locate the desired season sales promotion, select it and click the Allow Use button at the bottom of the window.
• At least one of the price points that are active for the season performances can not be listed in the Excludes Price Code field of sales promotion. The Excludes Price Code field is found in the Description tab of the promotion. The promotion can be found in Setup >> System Tables >> Sales Promotions within Theatre Manager.
• The Season Promotion must be a Season Ticket Type for G/L Posting under the Description tab of Setup >> System Tables >> Sales Promotions within Theatre Manager.
• The Season Promotion needs to be available for online sales. The Via The Internet box needs to be checked in the Edits tab of the promotion found in Setup >> System Tables >> Sales Promotions within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionPriceMapDefault.html
• TMsubscriptionsPriceMapDefault.html

Page(s) Referenced:

• Not Applicable

setPROMOTIONSSUB_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the price drop down when there are is no available season pricing for a package within Theatre Manager.
• This drop down allows for patrons to select price at which they will purchase their tickets.
• To prevent this message the desired price needs to be available for use within the performances that are a part of the package. This is adjusted by opening the event, selecting the Pricing tab, single clicking on the performance in the left column, double clicking on the price code and placing a check mark in the Allow Price Code To Be Used box within Theatre Manager.
• To prevent this message at least one season promotion enabled for online sales needs to be active for the performance in the package. In Theatre Manager open the Event, select the Promotions tab and change the Promotions Shown drop down in the lower right corner to All. Locate the desired season sales promotion, select it and click the Allow Use button at the bottom of the window.
• To prevent this message at least one of the price points that are active for the season performances can not be listed in the Excludes Price Code field of sales promotion. The Excludes Price Code field is found in the Description tab of the promotion. The promotion can be found in Setup >> System Tables >> Sales Promotions within Theatre Manager.
• To prevent this message the Season Promotion must be a Season Ticket Type for G/L Posting under the Description tab of Setup >> System Tables >> Sales Promotions within Theatre Manager.
• To prevent this message the Season Promotion needs to be available for online sales. The Via The Internet box needs to be checked in the Edits tab of the promotion found in Setup >> System Tables >> Sales Promotions within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionPriceMapDefault.html
• TMsubscriptionsPriceMapDefault.html

Page(s) Referenced:

• Not Applicable

setPROMOTIONS_LIST.html

 

 

Description:

• Provides a drop down of available pricing for the displayed seats.
• The availability of a price depends on the setup of the pricing structure for an event and the sales promotion.
• The desired price needs to be available for use within the performance. This is adjusted by opening the event, selecting the Pricing tab, single clicking on the performance in the left column, double clicking on the price code and placing a check mark in the Allow Price Code To Be Used box within Theatre Manager.
• At least one promotion enabled for online sales needs to be active for the performance. In Theatre Manager open the Event, select the Promotions tab and change the Promotions Shown drop down in the lower right corner to All. Locate the desired Internet sales promotion, select it and click the Allow Use button at the bottom of the window.
• At least one of the price points that are active for the performance can not be listed in the Excludes Price Code field of sales promotion. The Excludes Price Code field is found in the Description tab of the promotion. The promotion can be found in Setup >> System Tables >> Sales Promotions within Theatre Manager.
• The Sales Promotion needs to be available for online sales. The Via The Internet box needs to be checked in the Edits tab of the promotion found in Setup >> System Tables >> Sales Promotions within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• rowTicketFestival.html
• rowTicketNoSeat.html
• rowTicketReserve.html

Page(s) Referenced:

• Not Applicable

setPROMOTIONS_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the price drop down when there is no available online pricing for the performance within Theatre Manager.
• This drop down allows for patrons to select price at which they will purchase their tickets.
• The availability of a price depends on the setup of the pricing structure for an event and sales promotion.
• To prevent this message the desired price needs to be available for use within the performance. This is adjusted by opening the event, selecting the Pricing tab, single clicking on the performance in the left column, double clicking on the price code and placing a check mark in the Allow Price Code To Be Used box within Theatre Manager.
• To prevent this message at least one promotion enabled for online sales needs to be active for the performance. In Theatre Manager open the Event, select the Promotions tab and change the Promotions Shown drop down in the lower right corner to All. Locate the desired Internet sales promotion, select it and click the Allow Use button at the bottom of the window.
• To prevent this message at least one of the price points that are active for the performance can not be listed in the Excludes Price Code field of sales promotion. The Excludes Price Code field is found in the Description tab of the promotion. The promotion can be found in Setup >> System Tables >> Sales Promotions within Theatre Manager.
• To prevent this message the Sales Promotion needs to be available for online sales. The Via The Internet box needs to be checked in the Edits tab of the promotion found in Setup >> System Tables >> Sales Promotions within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• rowTicketFestival.html
• rowTicketNoSeat.html
• rowTicketReserve.html

Page(s) Referenced:

• Not Applicable

setPROVINCE_LIST.html

 

 

Description:

• Displays a list of Provinces or States available online depending on the Country the patron chooses in the drop down window.
• The options in the list can be edited in the Theatre Manager database by going to Setup >> System Tables >> Code Tables and selecting Province in the left column. Double click on any of the listings to make changes.
• Please note the word province may be changed to State within the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• rowPatronAddress.html

Page(s) Referenced:

• Not Applicable

setPROVINCE_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the Province/State drop down when there is no online Provinces/States within Theatre Manager.
• The most common reason for this messages is there are not provinces for the region available online. To avoid this message go to Setup >> System Tables >> Code Tables. Select Provinces in the left column and double click on the desired province in the right column. Check the box for Available At Internet. Close the window to save the changes.
• Please note the word province may be changed to State within the Theatre Manager database.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• rowPatronAddress.html

Page(s) Referenced:

• Not Applicable

setREASON_TO_BUY_LIST.html

 

 

Description:

• Presents a drop down of options for the patron to choose from indicating how they heard about the performances they purchased. This information is used for marketing purposes.
• Additional options can be added to the Theatre Manager database by going to Setup >> System Tables >> Code Tables, clicking Order Reason to Buy in the left column and using the New button at the top of the window.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html
• TMcheckoutNoPayment.html

Page(s) Referenced:

• Not Applicable

setREASON_TO_BUY_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the how did you hear list when there is no available online reasons within Theatre Manager.
• To avoid this message go to Setup >> System Tables >> Code Tables and select Order Reason To Buy in the left column within Theatre Manager. Double click on one of the option in the right column and check the box for Available At Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html
• TMcheckoutNoPayment.html

Page(s) Referenced:

• Not Applicable

setSALUTATION_LIST.html

 

 

Description:

• Displays the a drop down box of the available online salutations from within Theatre Manager.
• Only those salutations that have been indicated as Available At Internet within their setup in Theatre Manager will be displayed.
• To change the visibility of a status online go to Setup >> System Tables >> Code Tables within Theatre Manager. Select Patron Salutations in the left column. Double click on a salutation in the right column that should be available online. Alter the check box for Available At Internet accordingly. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

setSALUTATION_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the salutation drop down when there is no available salutations within Theatre Manager.
• To prevent this message go to Setup >> System Tables >> Code Tables within Theatre Manager. Select Patron Salutations in the left column. Double click on a salutation in the right column that should be available online. Check the box for Available At Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMpatronLimitedProfile.html
• TMpatronNew.html
• TMpatronUpdate.html

Page(s) Referenced:

• Not Applicable

setSUBSCRIBE_LIST.html

 

 

Description:

• Displays a list of available mail lists the patron can subscribe to online.
• To add a mail list the Allow Patron To Subscribe/Unsubscribe Via The Internet box needs to be checked for the list within Theatre Manager. To access this option click the Mail List button at the top of the window in Theatre Manager. Double click on the desired mail list and select the Description tab. Check the Allow Patron To Subscribe/Unsubscribe Via The Internet box. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillist.html
• tmMailListQuickAddInsert.html

Page(s) Referenced:

• Not Applicable

setSUBSCRIBE_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** when there are no available mail lists for the patron to subscribe to.
• This can be caused by the lack of available mail lists online or if the patron has subscribed to all available mail lists.
• To add a mail list the Allow Patron To Subscribe/Unsubscribe Via The Internet box needs to be checked for the list within Theatre Manager. To access this option click the Mail List button at the top of the window in Theatre Manager. Double click on the desired mail list and select the Description tab. Check the Allow Patron To Subscribe/Unsubscribe Via The Internet box. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillist.html
• tmMailListQuickAddInsert.html

Page(s) Referenced:

• Not Applicable

setSUBS_SERIES_LIST.html

 

 

Description:

• Presents a list of available series options to choose from in a drop down format.
• Some organizations have more then one performance within their season package. Each performance is indicated by a series code. This allows Theatre Manager to book the patron into the same night for each event within the season package.
• Only performances marked as Season Control Performance within the Control House in Theatre Manager will appear in the drop down.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html

Page(s) Referenced:

• Not Applicable

setSUBS_SERIES_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the series drop down when there is no season control performances within the control house in Theatre Manager.
• Some organizations have more then one performance within their season package. Each performance is indicated by a series code. This allows Theatre Manager to book the patron into the same night for each event within the season package.
• To avoid this messaged ensure at least on performance has the Season Control Performance box checked within it's setup. This is accessed by clicking the Event button at the top of Theatre Manager, double clicking on the event and selecting the Performance tab.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html

Page(s) Referenced:

• Not Applicable

setTICKET_QTY_LIST.html

 

Description:

• Displays a drop down of the quantity of tickets the patron can purchase for the Performance.
• This number is determined by the number of tickets in the patrons current cart, the system default per order and the performance per order limit.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html

Page(s) Referenced:

• Not Applicable

setTICKET_QTY_LISTempty.html

 

 

Description:

• Displays the text **Maximum tickets per order has been reached** in the quantity drop down when the maximum tickets per order has been met.
• If the maximum quantity of tickets is being meet too soon it's possible to increase the number of tickets per order in the Maximum Tickets field of the Web tab in Setup >> System Preferences within Theatre Manager.
• The event purchase limit can also impact the maximum tickets a patron can purchase. This limit can be adjusted in the Patron Purchase Limit field located in the Event tab. To access this event click the Events tab at the top of the window and double click on the event to open it within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionsMapDefaultf.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html

Page(s) Referenced:

• Not Applicable

setUNSUBSCRIBE_LIST.html

 

 

Description:

• Displays a list of mail lists the patron can unsubscribe from.
• This list is populated based on the mail lists the patron has previously subscribed to.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillist.html

Page(s) Referenced:

• Not Applicable

setUNSUBSCRIBE_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** when there are no available mail lists for the patron to unsubscribe from.
• This can be caused by the lack of available mail lists online or if the patron has not subscribed to any of the available mail lists.
• To add a mail list the Allow Patron To Subscribe/Unsubscribe Via The Internet box needs to be checked for the list within Theatre Manager. To access this option click the Mail List button at the top of the window in Theatre Manager. Double click on the desired mail list and select the Description tab. Check the Allow Patron To Subscribe/Unsubscribe Via The Internet box. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillist.html

Page(s) Referenced:

• Not Applicable

setVENUE_LIST.html

 

 

Description:

• Presents a list of Venues, where upcoming events will take place, in a drop down list. The venue is a part of the event setup and the list is based on the events available for sale via the web status within Theatre Manager.
• This drop down allows for patrons to search for their desired performance by venue.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

setVENUE_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the venue drop down when there are no performances marked as available for sale online within Theatre Manager.
• To avoid this message click the Events icon at the top of the window in Theatre Manager. Open an Event and select the Performance tab. Select one performance and check the box at the top of the window for Allow Selling Via The Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMtickets.html
• TMticketscalendar.html

Page(s) Referenced:

• Not Applicable

setWEBSITE_LOCATION_LIST.html

 

 

Description:

• Displays the name of the website location based on the data from the patron record within Theatre Manager.
• The location can only be changed in the patron contact card from within Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronEmail.html

Page(s) Referenced:

• Not Applicable.

setWEBSITE_LOCATION_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the website location drop down when there are no locations type marked as available for sale online within Theatre Manager.
• This drop down allows for patrons to select the location type for their website.
• To avoid this message click Setup >> System Tables >> Code Tables within Theatre Manager. Select Paton Location from the left column. Double click on the type that should be available online. Check the box for Available at Website. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• rowPatronContact.html

Page(s) Referenced:

• Not Applicable.

setYEAR_LIST.html

 

 

Description:

• In the calendar view this presents the year(s) in a drop down based on the Season Year for the performances marked as available for sale online within Theatre Manager.
• For credit card processing the year is programed to display the current year and ten years in advance of the current date.
• This drop down allows for patrons to search by year to find their desired date faster.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html
• TMtickets.html
• TMticketscalendar.html
• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

setYEAR_LISTempty.html

 

 

Description:

• Displays the text **Nothing available to select** in the year drop down when there are no performances marked as available for sale online within Theatre Manager.
• To avoid this message click the Events icon at the top of the window in Theatre Manager. Open an Event and select the Performance tab. Select one performance and check the box at the top of the window for Allow Selling Via The Internet. Close the window to save the changes.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMcheckout.html
• TMtickets.html
• TMticketscalendar.html
• TMvolcalendar.html

Page(s) Referenced:

• Not Applicable

tmContact.html

 

 

Description:

• Pulls the company name, address, telephone number, fax, web site and email address as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager
• The Google Map link draws on the address for Company tab of Setup >> Company Preferences within Theatre Manager
• The main web site address is pulled from the Company tab of Setup >> Company Preferences within Theatre Manager

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmBoxOfficePolicy.html
• TMcheckoutCardError.html
• TMcheckoutConfirmation.html
• TMcheckoutInvoiceEmail.html
• TMcheckoutProcessing.html
• contentContact.html
• tmFeeDefault.html
• TMfutureTickets.html
• tmMailFee.html
• tmMailFeeDefault.html
• tmindex.html
• TMmaillistUnverifiedEmail.html
• tmOrderFee.html
• tmOrderFeeDefault.html
• tmPasswordChangeEmail.html
• TMpasswordEmptyEmail.html
• TMpasswordForgotEmail.html
• TMpasswordResetEmail.html
• TMpatronNewEmail.html
• TMpatronUpdateEmail.html
• TMsys404.html
• TMsysBackupInProgress.html
• TMsysInvalidCall.html
• TMsysInvalidCallDirect.html
• TMsysInvalidCallNoAccess.html
• TMsysInvalidFunction.html
• TMsysWebSalesDisabled.html
• TMticketsMaxPurchased.html
• TMticketsSoldOut.html

Page(s) Referenced:

• Not Applicable

tmContactHours.html

 

 

Description:

• Pulls the company name, address, telephone number, fax, web site and email address as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager
• The hours of operation are hard coded into this page and may need to be edited to reflect the accurate information for the organization

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• maps.google.com
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• tmBoxOfficePolicy.html
• TMcheckoutConfirmation.html
• TMcheckoutInvoiceEmail.html
• TMcheckoutProcessing.html
• contentContact.html
• tmFeeDefault.html
• TMfutureTickets.html
• tmindex.html
• tmMailFee.html
• tmMailFeeDefault.html
• TMmaillistUnverifiedEmail.html
• tmOrderFee.html
• tmOrderFeeDefault.html
• TMpasswordChangeEmail.html
• TMpasswordEmptyEmail.html
• TMpasswordForgotEmail.html
• TMpasswordResetEmail.html
• TMpatronNewEmail.html
• TMpatronUpdateEmail.html
• TMsys404.html
• TMsysBackupInProgress.html
• TMsysInvalidCall.html
• TMsysInvalidCallDirect.html
• TMsysInvalidCallNoAccess.html
• TMsysInvalidFuncation.html
• TMsysWebSalesDisabled.html
• TMtickesMaxPurchased.html
• TMticketsSoldOut.html

Page(s) Referenced:

• Not Applicable

tmFooter.html

Description:

• Pulls the Footer details from the Web Listener tab found in Setup >> Company Preferences of Theatre Manager

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmBoxOfficePolicy.html
• TMcart.html
• TMcheckout.html
• TMcheckoutCardError.html
• TMcheckoutConfirmation.html
• TMcheckoutInvoiceEmail.html
• TMcheckoutNoItems.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• TMcoupon.html
• TMdonation.html
• TMdonationmonthly.html
• tmEventDefault.html
• tmFeeDefault.html
• TMfutureTickets.html
• TMfutureTicketsPrint.html
• TMhome.html
• TMlogin.html
• TMloginSelectPatron.html
• TMlogoff.html
• TMlogoffOpenCart.html
• tmMailFee.html
• tmMailFeeDefault.html
• TMmaillist.html
• TMmaillistDisallow.html
• TMmaillistQuickAdd.html
• TMmaillistUnverifiedEmail.html
• TMmaillistVerify.thml
• TMoldCartDetails.html
• TMoldCartDetailsPrint.html
• TMoldCartHeaders.html
• tmOrderFee.html
• tmOrderFeeDefault.html
• tmPassDefault.html
• TMpass.html
• TMpassAskAmount.html
• TMpasswordChange.html
• TMpasswordChangeEmail.html
• TMpasswordEmptyEmail.html
• TMpasswordForgot.html
• TMpasswordForgotEmail.html
• TMpasswordResetChange.html
• TMpwasswordResetEmail.html
• TMpatronLimtedProfile.html
• TMpatronNew.html
• TMpatronNewEmail.html
• TMpatronUpdate.html
• TMpatronUpdateEmail.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionPriceMapDefaulthtml
• TMsubscriptionsMapDefaultf.html
• TMsubscriptionsPriceMapDefault.html
• tmSubscriptionDefault.html
• TMsubscriptions.html
• TMsubscriptionsRenew.html
• TMsys404.html
• TMsysBackupInProgress.html
• TMsysCookiesDisabled.html
• TMsysInvalidCall.html
• TMsysInvalidCallDirect.html
• TMsysInvalidCallNoAccess.html
• TMsysInvalidFunction.html
• TMsysWebSalesDisabled.html
• TMtickets.html
• TMticketscalendar.html
• TMticketsMaxPurchased.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDeafultf.html
• TMticketsSoldOut.html
• tmVenueDefault.html
• TMvolcalendar.html
• TMvolunteer.html

Page(s) Referenced:

• Not Applicable

tmLoginForm.html

 

 

Description:

• Displays the mandatory fields from the database and their names, need to login to a limited user profile for online sales
• The mandatory fields are located in the Allow Limited Profile Patrons On section of the Mandatory

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• TMcart.html
• TMloginSelectPatron.html
• TMpatronNew.html

Called By Page(s):

• TMpatronLimitedProfile.html

Page(s) Referenced:

• pleaseWaitMessage.html

tmMailListQuickAddInsert.html

 

 

Description:

• Populates a list of Mail Lists with check boxes for the patron to indicate the Mail Lists they wish to sign up for.
• The list can be customized using the Mail List Sequence number from within Theatre Manager
• Allows for the ability to add subscribing and unsubscribing to a Mail List to any online page

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• TMmaillistQuickAdd.html

Page(s) Referenced:

• rowPatronEmailLimiteProfile.html
• setSUBSCRIBE_LIST.html
• setSUBSCRIBEempty_LIST.html

tmnavButtons.html

 

Description:

• This pages is designed to pull the buttons listed at the top of most pages within the online sales.
• The name seen on the button can be altered by editing the text within the double quotes. For example changing the work Gift Certificate in value="Gift Certificates" to be Passes or Memberships.
• It's recommended buttons are commented out rather then deleted in the event they are needed at a later date.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• TMcart.html
• TMcheckout.html
• TMdonation.html
• TMhome.html
• TMlogin.htm
• TMlogoff.html
• TMmaillist.html
• tmnavLanguages.html
• TMpass.html
• TMpatronUpdate.html
• TMsubscriptions.html

Called By Page(s):

• tmBoxOfficePolicy.html
• tmCampaignDefault.html
• TMcart.html
• TMcheckout.html
• TMcheckoutCardError.html
• TMcheckoutConfirmation.html
• TMcheckoutNoItems.html
• TMcheckoutNoPayment.html
• TMcheckoutProcessing.html
• TMcoupon.html
• TMdonation.html
• TMdonationmonthly.html
• tmEventDefault.html
• tmFeeDefault.html
• TMhome.html
• TMfutureTickets.html
• TMlogoffOpenCart.html
• tmMailFee.html
• tmMailFeeDefault.html
• TMmaillist.html
• TMmaillistDisallow.html
• TMmaillistQuickAdd.html
• TMmaillistVerify.html
• TMoldCartDetails.html
• TMoldCartheaders.html
• tmOrderFee.html
• tmOrderFeeDefault.html
• TMpass.html
• TMpassAskAmount.html
• TMpasswordChange.html
• TMpatronLimitedProfile.html
• TMpatronUpdate.html
• tmSubscriptionDefault.html
• TMsubscriptions.html
• TMsubscriptionsRenew.html
• TMsubscriptionMapDefault.html
• TMsubscriptionMapDefaultf.html
• TMsubscriptionPriceMapDefault.html
• TMsubcriptionsMapDefaultf.html
• TMsubscriptionsPriceMapDefault.html
• TMsysBackupInProgress.html
• TMsysInvalidCall.html
• TMsysInvalidCallNoAccess.html
• TMsysInvalidFunction.html
• TMsysWebSalesDisabled.html
• TMtickets.html
• TMticketsCalendar.html
• TMticketsMaxPurchased.html
• TMticketsPrice_MapDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• TMticketsSoldOut.html
• tmVenueDefault.html
• TMvolcalendar.html
• TMvolunteer.html

Page(s) Referenced:

• tmnavlanguages.html

tmnavLanguages.html

Description:

• The language flags only appear when multiple languages are setup. This included uncommenting the lines within this page and adding details under the Web Listener tab of Setup >> Company Preference within Theatre Manager.
• A line can be added to this file for each desired language.
• The Language codes for &lang=XX where XX must have a WebPagesXX folder and be found in Theatre Manager under Setup >> Company Preferences in the Web Listener tab.
• Currently this reference is tied to the tmnavButtons.html page and will appear to the left of the buttons at the top of the window when the references is not commented out.
• Sample Flag images can be found in the tmGifs folder for referencing.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• Not Applicable

Called By Page(s):

• tmnavButtons.html

Page(s) Referenced:

• Not Applicable

tmtermsandconditions.html

 

Description:

• An optional page for terms and conditions the patron must agree to prior to purchasing tickets.
• This page is only displayed when the Acknowledge Terms box is checked under Setup >> Company Preferences in the Web Options tab of Theatre Manager.

Location:

htdocs/1/WebPagesEN/TMtemplates/

Able to Call Page(s):

• tmBoxOfficePolicy.html

Called By Page(s):

• tmcarthtml

Page(s) Referenced:

• styleButtons.css
• stylePages.css

TMtickets.html

 

Description:

• This is traditionally the first pages patrons see when accessing the online sales process. It's the default reference in the page
• This page contains a list of all performances that have been made available for sale via the web within Theatre Manager.
• Additional performances may be added to the list when a presales access coupon is in use.
• The rowTicketEvent.html template can be edited to change the percentage and font colour in the Availability column.
• To edit the column widths both this page and the rowTicketEvent.html page need to be updated. The later will ensure the contact of the page displays correctly.

Questions and Answers:
Q: How can the Availability options column be changed?
A: The text in the Availability column is located in the rowTicketsEvent.html page. By accessing this template the percentage level for availability can be altered. In addition the colour of the text and the wording can be altered as desired.
____________________________________________________________

Location:
htdocs/1/WebPagesEN

Able to Call Page(s):

• TicketTrove Application Page
• TMcoupon.html
• tmEventDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• tmVenueDefault.html

Called By Page(s):

• contentEvents.html
• index.html
• TMcart.html
• TMlogin.html
• TMmaillistUnverifiedEmail.html
• TMpassAskAmount.html
• Any page containing the navigation buttons.

Page(s) Referenced:

• buttonRollover.html
• constantALLEVENTS.txt
• constantALLVENUES.txt
• constantALLYEARS.txt
• constantMONTHS.txt
• pleaseWaitMessage.html
• pleaseWaitMessageFunction.html
• rowTicketEvent.html
• rowTicketPageList.html
• setEVENT_LIST.html
• setEVENT_LISTempty.html
• setGERNE_LIST.html
• setGENRE_LISTempty.html
• setMONTH_LIST.html
• setMONTH_LISTempty.html
• setVENUE_LIST.html
• setYEAR_LIST.html
• setVENUE_LISTempty.html
• setYEAR_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMticketscalendar.html

 

Description:

• THIS PAGE IS CURRENTLY UNDER CONSTRUCTION

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• tmEventDefault.html
• TMticketsSection_MapDefault.html
• TMticketsSection_MapDefaultc.html
• TMticketsSection_MapDefaultf.html
• tmVenueDefault.html

Called By Page(s):

• TMtickets.html

Page(s) Referenced:

• buttonRollover.html
• cellPerfDetailCalCurrent.html
• cellPerfDetailCalOther.html
• cellPerfDetailCalTextProperty.html
• cellPerfDetailCalTitleProperty.html
• NextEventEmpty.html
• NextEventNormal.html
• rowPerfDetailCal.html
• rowPerfHeaderCal.html
• setEVENT_LIST.html
• setEVENT_LISTempty.html
• setMONTH_LIST.html
• setMONTH_LISTempty.html
• setVENUE_LIST.html
• setVENUE_LISTempty.html
• setYEAR_LIST.html
• setYEAR_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMticketsExport.html

 

 

Description:

• Do Not Alter This Page.
• This pages is used in conjunction with the TicketTrove mobile device application. The application is currently available for iPhone and iPad interfaces.

Questions and Answers:

Q: How can I export event details from this page?
A: Please click here for details on how to export event data.
____________________________________________________________

Q: What if I want to change the information to be exported from this page?
A: To details on how to alter information in an export please click here.
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• Not Applicable.

Page(s) Referenced:

• rowTicketEventExport.html

TMticketsExportCustom.html

 

Description:

• Provides a list of Events in a drupal like CMS/front end style in an XML format.
• This information can be viewed through the web rather then needing direct access to Theatre Manager.
• The page will provide details of the Event that can be used as an import to other application or for creating customized links on an organizations main website.
• Viewing the source code of the page will display the field reference details.
• Only Performances that are indicates as available for sale online will be visible.
• The rowTicketEventExportCustom.html page can be altered to display the desired Event information for this page.

Questions and Answers:

Q: How can I export event details from this page?
A: Please click here for details on how to export event data.
____________________________________________________________

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable.

Called By Page(s):

• Not Applicable.

Page(s) Referenced:

• rowTicketEventExportCustom.html

TMticketsMaxPurchased.html

 

Description:

• The online sales has a defined maximum number of tickets that can be purchases per order, per event and per performance. When any of these limits have been reached this page is displayed.
• The Maximum Tickets in an Order is set under the Web tab in Setup >> System Preferences within Theatre Manager.
• The Patron Purchase Limit for an event is indicated in the Event tab of Setup >> Events within Theatre Manager.
• The Web Purchase Limit for a performance setting can be found by clicking Setup >> Events, selecting the Performance tab, double clicking in the desired performances and selecting the Web Settings tab.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• TMtickets.html
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMticketsPrice_MapDefault.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMticketsSoldOut.html

 

Description:

• Tickets for an event area available to purchase online until the event is sold out, it is manually removed from online sales or the performance has reached the minutes prior to start remove time.
• If a performance sells out while a patron is in the middle of the sales process they will receive this page. However, if the performance is already sold out prior to their attempt to purchase tickets it will be indicated in the Availability column of the TMtickets.html page.
• The Remove Minutes Before It Starts is set under the Web tab in Setup >> System Preferences within Theatre Manager.
• The Stop Sales in Advance for an event is indicated in the Event tab of Setup >> Events within Theatre Manager.
• The Stop Sales in Advance for a performance setting can be found by clicking Setup >> Events, selecting the Performance tab, double clicking in the desired performances and selecting the Web Settings tab.

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• maps.google.com
• TMtickets.html
• The companies web site as it appears in the Company tab of Setup >> Company Preferences within Theatre Manager.

Called By Page(s):

• TMticketsPrice_MapDefault.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmContact.html
• tmContactHours.html
• TMError.txt
• tmFooter.html
• tmnavButtons.html

tmVenue Folder

The tmVenue folder contains the pages for locations tickets are sold to within the online sales. The Default page is used only when a custom pages is not available for the venue. It pulls information such as the address, capacity, notes and seating image directly from the Map within Theatre Manager.

Custom pages can be created for a venue by duplicating the existing default page. The word Default in the page name is then replaced with the map number. The map number is located in the Map # column under Setup >> Theatre Maps in Theatre Manager.

tmVenueDefault.html

 

Description:

• A descriptive page of a Venue tickets are sold for.
• The Default page pulls the venue information directly from the Map setup with Theatre Manager.
• This page can be duplicated and the word Default changed to the map number from within Theatre Manager. The page can then be customized for the specific venue.

Location:

htdocs/1/WebPagesEN/tmVenue

Able to Call Page(s):

• maps.google.ca
• TMtickets.html

Called By Page(s):

• rowCartCourseNewGroup.html
• rowCartFestivalNewGroup.html
• rowCartReserveNewGroup.html
• rowCheckoutCourse.html
• rowCheckoutFestival.html
• rowCheckoutReserve.html
• rowCheckoutSubNewGroup.html
• rowFutureTicketHeader.html
• rowFutureTicketPrintHeader.html
• rowOldCartCourse.html
• rowOldCartFestival.html
• rowOldCartReserve.html
• rowOldCartPrintCourse.html
• rowOldCartPrintFestival.html
• rowOldCartPrintReserve.html
• rowSubBookedHeader.html
• rowSubNewDetail.html
• rowSubRenewHeader.html
• rowTicketEvent.html

Page(s) Referenced:

• buttonRollover.html
• styleButtons.css
• stylePages.css
• tmFooter.html
• tmnavButtons.html

TMvolcalendar.html

 

Description:

• THIS PAGE IS CURRENTLY UNDER CONSTRUCTION

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable At This Time

Called By Page(s):

• Not Applicable At This Time

Page(s) Referenced:

• buttonRollover.html
• cellVolDetailCalCurrent.html
• cellVolDetailCalOther.html
• constantMONTHS.txt
• constantALLYEARS.txt
• NextVolEmpty.html
• NextVolNormal.html
• PrevVolEmpty.html
• PrevVolNormal.html
• rowVolDetailCal.html
• setACTIVITY_LIST.html
• setACTIVITY_LISTempty.html
• setMONTH_LIST.html
• setMONTH_LISTempty.html
• setYEAR_LIST.html
• setYEAR_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html

TMvolunteer.html

 

Description:

• THIS PAGE IS CURRENTLY UNDER CONSTRUCTION

Location:

htdocs/1/WebPagesEN

Able to Call Page(s):

• Not Applicable At This Time

Called By Page(s):

• Not Applicable At This Time

Page(s) Referenced:

• buttonRollover.html
• NextVolEmpty.html
• NextVolNormal.html
• PrevVolEmpty.html
• PrevVolNormal.html
• rowVolHistoryDetail.thml
• rowVolHistoryHeader.html
• setACTIVITY_LIST.html
• setACTIVITY_LISTempty.html
• styleButtons.css
• stylePages.css
• TMError.txt
• tmFooter.html
• tmnavButtons.html